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By Jeff Osborne

Johannesburg International Motor Show CAR CONFERENCE PRESENTATION. By Jeff Osborne. Lead Voice. Good Morning Ladies & Gentlemen ,

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By Jeff Osborne

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  1. Johannesburg International Motor Show CAR CONFERENCE PRESENTATION By Jeff Osborne

  2. Lead Voice Good Morning Ladies & Gentlemen, I have been invited to provide a perspective from a Retail Motor Industry point of view, and I’m very grateful to Ramsay Media for giving me the opportunity. Right at the outset, I think it is important to make the point that whilst NAAMSA, NAACAM and RMI represent the broader SA Automotive Industry, there are some very clear distinctions between the role players, although, it is of course a reality that there are more similarities than differences, particularly when it comes to the very theme of this conference, i.e. adapting for success in a changing market. The majority of past changes and those yet to come, do impact on all sectors. We have experienced our share of good times and bad times, but have always proven our versatility and ability to survive.

  3. Introduction : The Retail Sector • 8000 predominantly SMME businesses • 280,000 employees • 14 Sectors: Fuel, Franchise Dealers, Tyre dealers, Independent workshops, Motor Body repairer etc. • (Standards, self-regulation) • MBR have just amended their standards for grading

  4. Our members interact with customers directly, sell, services & repair. • This is where the rubber meets the road.

  5. WHAT HAS CHANGED TO CHALLENGE THIS SECTOR OVER THE PAST 10 YEARS. • Technological advance (literally a geometric progression) • Number of models and derivatives • Economic circumstances versus cost of motoring • NCA/credit extension / duration of loan agreement • BEE/transformation / NAAASP / SATEC / AIDC • Approximately 40 pieces of legislation and regulation • Skills shortage has worsened • Practice and policies of big business in their endeavour to survive • Consumer Protection Act

  6. All the previously mentioned challenges impact in different ways upon the various sectors • Franchise workshops, versus independent workshops. e.g. access to information, special tools/training etc. • Block exemption / right to repair

  7. SOME EXAMPLES OF OUR ACTIVITY AND SUCCESS • Secure a better dispensation on fringe benefits • Road worthy validity period and periodic testing • Active at BUSA and NEDLAC on e-tolling, AARTO and other legislative matters • NADA dealer satisfaction survey • SAMBRA repairer satisfaction survey • NaTIS Motor vehicle 1st date of liability. • Right to repair/independent workshop • Assisting dealer councils with franchise agreements • SAPRA task 141 • Skills shortage/looking at specialised positions (diagnostic) • Reviewing apprenticeship criteria

  8. Regulating exam (FSB) Financial Services Board • Setting standards for sales persons • CPA training and support • Discussion with financial associations on (MSA) Master Service Agreement & (CPA) Consumer Protection Act documentation/process to deal with take back • Waste tyre management plan • Negotiating with organised labour • Second hands goods act/accreditations with SAPS • Auto dealer guide/TransUnion • TransUnion ITC discussions • Discussions with (NCA) National Credit Act regulator • Compulsory 3rd party insurance • Interaction with (FICA) Financial Intelligence Act on cash • Threshold/report suspicious transactions

  9. There is much activity past and on-going • Need to continue to align our strategic objectives with trading circumstances • To be pro-active in our activities, preferably working closely with manufacturers , suppliers, organised labour & Government.

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