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Marine Conference on Safety & Survival Emergency Response & Crisis Management . International Association of Safety & Survival Training (IASST) Empire Hotel and Country Club, Brunei Darussalam 22 nd November 2005. Emergency Response & Crisis Management. Definitions of Emergency & Crisis

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marine conference on safety survival emergency response crisis management
Marine Conference on Safety & Survival Emergency Response & Crisis Management

International Association of Safety & Survival Training (IASST)

Empire Hotel and Country Club,

Brunei Darussalam

22nd November 2005

emergency response crisis management
Emergency Response & Crisis Management
  • Definitions of Emergency & Crisis
  • Organisation – From Site to Board Room
  • Relative Roles and Responsibilities
    • Contractors
    • Companies
    • Third Party Support
    • Governments
  • Ensuring Competencies
oil industry emergencies
Oil Industry Emergencies

Event leading to significant:

  • Loss of life or injury to People
  • Harm to the Environment
  • Damage to a Asset or business
  • Impact on Reputation
  • Well blowouts
  • Pipeline emergencies
  • Marine vessel emergencies
  • Plant emergencies
  • Transport emergencies
  • Security threats
event led crisis
Event Led Crisis

Crisis - Threat to existence of organization

  • Major Operational Emergency
    • Multiple Fatalities
    • Extensive Asset Damage
    • Major Oil Spill
  • Aviation / Marine Disaster
  • Terrorist Attack(s)
  • Any of the above with:
    • Hostile Media /NGO Interest
    • Major public impact
    • Others using for their Agenda

MT Limberg – Crisis for Yemen

issue led crisis
Issue Led Crisis

Crisis - Threat to existence of organization

  • Environmental mismanagement
  • Allegations of corruption
  • Poor governance
  • Double standards
  • Political instability
  • Security problems
  • Particularly when leads to:
    • Loss of stakeholder confidence
    • Targeting by media or NGO’s
    • Adverse public reaction

Brent Spar – Shell vs Greenpeace

slide6

THE CRISIS LIFECYCLE

PRE CRISIS

MINUTES

INCIDENT

ACUTE CRISIS

MINUTES

& HOURS

CHRONIC

CRISIS

EMERGENCY RESPONSE

CORPORATE CRISIS

HOURS

& DAYS

EMERGENCY RECOVERY

CRISIS

RESOLUTION

DAYS, WEEKS

& MONTHS

Phases of a Crisis

Slide No. 1

emergency response crisis organisation
Emergency Response & Crisis Organisation

Group or

National

Crisis

Corporate HQ

Government

SENIOR MANAGEMENT

Company

Crisis

Crisis Management Group

Emergency

Response

Coordination

COMPANY SUPPORT

Emergency Coordination Team

FIELD MANAGEMENT

Operational

Response

Command & Control Team led by OSC

site emergency organisation

Muster Coordinators

Asset -Protection

Emergency Response Team

Process

Control Team

Medical Team

Site Emergency Organisation
  • Incident Command System
  • On Scene Commander coordinating all site activity
  • ……… through key individuals leading specific teams

On-Scene

Commander (OSC)

emergency coordination team
Emergency Coordination Team
  • Small team to get things done
  • Emergency Coordination Centre (ECC) at Head Office

Emergency

Co-ordinator

Operations Advisor

HSSE Rep

HR

Rep

Customer Liaison

External

Affairs

Logistics

Coordinator

Medical

Coordinator

On-Scene

Commander (OSC)

corporate crisis management team
Corporate Crisis Management Team

Crisis Manager

Managing Director

  • Support to Emergency Management
  • …… Broader implications of the potential crisis

Technical Director

Security

Director

HR

Director

Finance Director

External

Affairs

Legal

Advisor

Government

Affairs

Emergency

Coordinator

slide11

Emergency & Crisis Organisation

Government

NATIONAL MANAGEMENT

National

Crisis

Ministries and Government Leaders

Emergency

Response

DISTRICT MANAGEMENT

Local / National Government Agencies, Military

FIELD MANAGEMENT

Operational

Response

Emergency Services, Local Government

local government site organization

Army, Navy, Air Force

Fire Services

Other Civil

Support

Medical

Police

Local Government – Site Organization

Incident Command System

  • Incident Commander often from Fire Service
  • …… unless specifically in the area of another agency

Incident

Commander

government national crisis organisation
Government – National Crisis Organisation

Prime

Minister

  • High Level Team – Reporting directly to Deputy Prime Minister
  • ….. Receiving information from Operations Rooms
  • …………Liaising with relevant Industry Players

Internal Security

Civil Defence

Industry

Military

Operations

Room

Operations

Room

Fire

Port

Other

Police

Medical

Airport

Constrn

slide14

Crisis Management

Emergency Management

Site Response

Support Needs /Action

Mobilisation & Set Up

Information Assembly

What’s Happening

What Could Happen

Detection & Alert

Recognition of Issues

Stakeholder Analysis

On-Site Control

What’s Needed

On Site / Off Site

Off Site Mitigation

Technical Strategy

Comms Strategy

Getting It There

Casualties

Casualties / Evacuees

Community

Implementation

Evacuation

Feedback

Involved Stakeholders

- Relatives; Community; Government; Media

Shut Down

Recovery

Resolution

Emergency Over

Monitoring

Clean Up & Investigation

CRISIS MANAGEMENT

TEAM (CMT)

COMMAND &

CONTROL TEAM

INCIDENT MANAGEMENT

TEAM (IMT)

principals of command and control

Re-Assess

ASSESS

COMMUNICATE

DELEGATE

PLAN

Principals of Command and Control
principals of crisis management

Preserving Immediate Credibility

Information Assembly

Developing the Plan

Implementing & Controlling the Plan

Aftermath of a Crisis

Principals of Crisis Management

Identify

Assess

Control

Recover

crisis communications overall strategy
Crisis Communications - Overall Strategy
  • Type
  • Importance

Identify Audiences & Interests

  • Company
  • Incident
  • Impact

Collate Information

  • Are we clean?
  • Responsible/Liable?
  • Can we help?

Assess Position, Identify Questions

  • Who?
  • How?

Choose Medium and Spokesman

  • Competence
  • Training

Go Out With Message

  • Record message
  • Monitor reception
  • Gauge results

Listen to Audience/Answer Concerns

slide18

Communications – Oil Company

  • Casualties
  • Employees
  • Relatives
  • Community
  • Customers
  • Contractors
  • Media
  • Pressure Groups
  • Other Group Company
  • Corporate HQ
  • Regulatory Bodies
  • Government Agencies
  • Prime Minister
  • Partners
  • Public

DIFFERING NEEDS, OBJECTIVES, LEVELS OF

UNDERSTANDING AND AUTHORITY

slide19

Relative Roles and Responsibilities

Local

Third Party

Support

Main

Contractors

Company

Intl

Third Party

Support

Support

Contractors

Government

supply standby boat contractors
Supply / Standby Boat Contractors

Own Emergencies

  • Fires, Explosions
  • Collisions, Sinkings

Support for Others’ Emergencies

  • … especially if contracted as ‘standby boats’
  • Fire fighting
  • Platform or rig evacuations
oil lng tankers
Oil / LNG Tankers

Tanker Owner Responsible

  • Must be clear
  • They pay through Insurance Companies

Tanker Captain in Command

  • Trained and competent
  • Represents the Tanker Owner
governments
Governments

Primary Responder

  • Emergency Services – SAR, Fire, Medical
  • Spill Clean-up

Regulator

  • Meant to ensure doesn’t happen
  • …. And ready to respond

Suffer damage

  • Resources
  • Community
  • Reputation
international law
International Law
  • International Code for Security of Ships and of Port Facilities (ISPS)
    • Security Assessments
    • Security Officers
    • Training and Exercises
    • Certification of Ports & Ships by Governments
international maritime law
International Maritime Law
  • Marine Safety & Pollution – Various UN Conventions
    • Safety of Life at Sea, (SOLAS), 2001 incl 2000 amendments
    • Standards of Training, Certification, Watchkeeping (STCW), 1995
    • Prevention of Marine Pollution, (MARPOL 73/78), 2002
    • Oil Pollution Preparedness, Response & Cooperation (OPRC)
    • 1969 Civil Liability for Oil Pollution Damage (‘1969 CLC’)
    • 1971 Establishment of International Fund for Compensation for Oil Pollution Damage ‘1971 Fund Convention’
    • 1992 Civil Liability Convention (‘1992 CLC’)
    • 1992 Fund Convention (‘1992 Fund Convention’)
spill compensation funding
Spill Compensation Funding

‘1992 CLC’ and ‘1992 Fund Convention’

  • …. Established International Oil Pollution Compensation Funds (IOPC Funds)
  • …….. Funds available quickly without litigation ….
  • ………….. CLC => Tanker Owners liable up to +/- US$90million depends on size
  • …………….. International fund steps in for up to US$200million
  • Government decision to ratify / subscribe
  • National Oil Spill Contingency Plan in place
third party experts
Third Party Experts
  • Oil Spills:
    • Protection & Indemnity Associations (P&I Clubs)
    • International Tankers Owners Federation (ITOPF)
    • Tier 3 Spill Agencies: EARL, OSRL
  • Medical Support
    • International Red Cross / Red Crescent
    • International SOS /
slide27

Developing Competencies

  • Individual survival – Training, Refreshers, Drills
  • Fire Teams / BA Teams – Training, Refreshers, Drills
  • Medical Teams – Training, Refreshers, Exercises
  • Command and Control - Training, Refreshers, Procedures, Pre-plans, Exercises
  • Emergency Management - Training, Refreshers, Exercises
  • Crisis Management - Training, Refreshers, Exercises
  • Disaster Management - Training, Joint Exercises
slide28

Developing Competencies

Individuals

Fire Team /

BA Team

Command &

Control

Drills & Exercises

Emergency

Management

Crisis

Management

Training

slide29

Value of Competency

(Number of Lives, Livelhihoods)

Crisis

Management

Emergency

Management

Organisation

Competency

Command &

Control

Fire Team /

BA Team

Team Competency

Benefits

Individuals

Individual Competency

Increasing Competency

slide30

Exercises to Develop Competency

CRISIS MANAGEMENT EXERCISES – ADDRESS BROADER ISSUES & LINKS

CMT

Emergency

Management

LIVE EXERCISES – SEE HOW THE PARTS FIT TOGETHER

ECT

ROLE PLAY DESKTOP EXERCISES – SCRIPTED EVENTS & ISSUES

ECT

FIELD EXERCISES - SCENARIO DRIVEN > 40 MINS

OSC

Command

& Control

WEEKLY DRILLS – REMINDERS OF THE

BASICS, MAINLY INDIVIDUALS

OSC

DEBRIEF S

Learning points

Reminders

Actions

INTERNAL FEEDBACK

MAIN ACTIONS TRACKED

ON DATABASE

slide31

Joint Exercises

  • Awareness of Roles and Responsibilities
  • Mutual understanding of Roles and Agendas
  • Practice and refinement of Links
  • Overall – Better Preparedness for the Event
thank you
THANK YOU

Paul.booley@cwinternational.com