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Restaurant Service A student in Section 9 Adapted by Mike Splane Restaurant Service World Class Service Clean Tables 10 Point Station Checklist Basic Server Steps 8 Steps to World Class Service To give world class service you will need to do the following: Bring Your Smile

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Presentation Transcript
restaurant service

Restaurant Service

A student in

Section 9

Adapted by Mike Splane

restaurant service2
Restaurant Service
  • World Class Service
  • Clean Tables
    • 10 Point Station Checklist
  • Basic Server Steps
    • 8 Steps to World Class Service
world class service
To give world class service you will need to do the following:

Bring Your Smile

Iron Shirt & Pants

Wear Your Name Tag

Clean Logo Apron

Belt Where Required

Socks are Matching

Bring: Pens/Change/Book

World Class Service

Every guest IMPRESSED; not just satisfied.

clean tables
Before you’re able to give them World Class Service, your tables need to be clean before they sit down.

To make sure your tables are clean, you must do a “9 Point Station Check”:

Table Clean

Sugar Caddies Full

Ketchup, Salt & Pepper Full

Plant & Chains free of dust

Tiffanies Clean & lights on

Ledges & Window Sills Wiped

Chairs & Table Legs Clean

Table Bases Clean

Floor Vacuumed or Swept

Clean Tables
basic service steps
Once everything is set, you then follow the “8 Basic Service Steps”:

1 Minute Greeting

4 Minute Beverage

7 Minute Appetizer

14 Minute Entrée

2 Minute Check Back

5 Minute Desserts

2 Minute Check

2 Minute Table Turn

Basic Service Steps
summary slide
Summary Slide
  • Restaurant Service
  • Restaurant Service
  • World Class Service
  • Clean Tables
  • Basic Service Steps