c hapter 17
Download
Skip this Video
Download Presentation
c hapter 17

Loading in 2 Seconds...

play fullscreen
1 / 27

c hapter 17 - PowerPoint PPT Presentation


  • 215 Views
  • Uploaded on

c hapter 17 international operations management Chapter Objectives 1 Describe the nature of international operations management Analyze the supply chain management and vertical integration decisions facing international production managers

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'c hapter 17' - betty_james


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
c hapter 17

chapter 17

international operations management

chapter objectives 1
Chapter Objectives 1
  • Describe the nature of international operations management
  • Analyze the supply chain management and vertical integration decisions facing international production managers
  • Analyze the meaning of productivity and discuss how international firms work to improve it

17-2

chapter objectives 2
Chapter Objectives 2
  • Explain how firms control quality and discuss total quality management in international business
  • Analyze how international firms control the information their managers need to make effective decisions

17-3

operations management
Operations Management

Operations management is the set of activities an organization uses to transform different kinds of inputs (materials, labor, and so on) into final goods and services.

International operations management refers to the transformation-related activities of an international firm.

17-4

figure 17 1 the international operations management process
Figure 17.1 The International Operations Management Process

Strategic context

Production

Acquisition

of resources

Location

decisions

Logistics

17-5

forms of operations management
Forms of Operations Management

Production

management

Service

operations

management

17-7

supply chain management
Supply Chain Management

Supply chain management is the set of processes and steps a firm uses to acquire the various resources it needs to create its products.

17-8

influence factors for the make or buy decision
Influence Factors for the Make-or-Buy Decision

Size

Scope of operations

Technological

expertise

Nature of product

17-10

necessary trade offs in the make or buy decision
Necessary Trade-Offs in the Make-or-Buy Decision

Flexibility

Cost

Trade-offs

Investment

Control

Risk

17-12

factors affecting location decisions
Factors Affecting Location Decisions

Country-related issues

Product-related issues

Government policies

Organizational issues

17-13

country related issues
Country-Related Issues

Resource availability

Cost

Infrastructure

Country-of-origin effects

17-14

country related issues15
Country-Related Issues

Such issues play key roles in location decisions for manufacturers.

17-15

product related issues
Product-Related Issues

Value-to-weight

ratio

Required

production

technology

17-16

government policies
Government Policies
  • Stability of political process
  • National trade policies
  • Economic development incentives
  • Existence of foreign trade zones (FTZ)

17-17

organizational issues
Organizational Issues

Business strategy

Organizational

structure

Inventory management

policies

17-18

international logistics
International Logistics

International logistics is the management of the flow of materials, parts, supplies, and other resources from suppliers to the firm; the flow of materials, parts, supplies, and other resources within and between units of the firm itself; and the flow of finished products, services, and goods from the firm to customers.

17-19

factors distinguishing international and domestic logistics
Factors Distinguishing International and Domestic Logistics

Transport

distance

Number of

transport modes

Complexity of

regulatory content

17-20

characteristics of international services
Characteristics of International Services
  • Services are intangible
  • Services are not storable
  • Services may require customer participation
  • Services may be tied to the purchase of other products

17-21

managing service operations
Managing Service Operations

Capacity planning

Location planning

Facilities design and layout

Operations scheduling

17-22

productivity
Productivity

Productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create the outputs.

17-23

strategies for enhancing productivity
Strategies for Enhancing Productivity
  • Spend more on R&D
  • Improve operations
  • Increase employee involvement

17-24

figure 17 4 essential components of total quality management
Figure 17.4 Essential Components of Total Quality Management

Strategic Commitment

to Quality

Employee

Involvement

High-Quality

Materials

Up-to-Date

Technology

Effective

Methods

17-26

key components of total quality management
Key Components of Total Quality Management

Statistical

process

control

Benchmarking

17-27

ad