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Altinn

Altinn. Håkon Olderbakk - 20100317. Altinn is the Norwegian government’s portal for electronic dialogue with enterprises …but does even contain significant services for citizens. ØKOKRIM. Vi er i dialog med flere . Altinn on the outside. Access to 750 gov. forms.

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Altinn

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  1. Altinn Håkon Olderbakk - 20100317

  2. Altinn is the Norwegian government’s portal for electronic dialogue with enterprises …but does even contain significant services for citizens Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  3. ØKOKRIM Vi er i dialog med flere Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  4. Altinn on the outside Access to 750 gov. forms Search and Topicmaps Forms, mailbox and archive for thisuser Helpwithrules and regulations Managing authorisations Link to financepublic support system Most relevant forms and services Frequentlyaskedquestions Relevant news Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  5. End users(for services) End users (for gov. info) Altinn Information Portal End user-systems Log-in solutionauthentication, authorisation Service ownerssystems End user solution Service owners Service development solution All services operated on a service engine with high availability Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  6. From three to 24 governmentagencies in fiveyears ( eight more comingsoon) • 60 professional software systems interactswith Altinn • All widespreadauthenticationsolutions in Norway • 90 % of all enterprises have switched from paper to Altinn • 200 electronic forms available in Altinn(550 othersthrough links from Altinn) • All Altinn forms followthe ELMER guidelines Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  7. Percentage share electronic forms through Altinn (june 2009) Submitted through Altinn (All forms on centralgovernment level) Reduced Form filling after Altinn 23 % in five years Altinn 53 % Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  8. Renewal of Altinn in progress To fulfil the demands from stakeholders, new functionality is required. The existing solution was not suitable to develop further There is a need for more flexible and user- friendly solution for existing functionality The existing solution was not designed to cover collaboration in the way we want The existing solution was not build with the architectural principles we want for “tomorrow” We were positioned for a “vendor lock-in” 8 8 Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  9. Framework for extended functionality Efficient and Effective eGovernment - Altinn, Håkon Olderbakk • Basedonoff-the-shelf software and public standards • Offers widevarietyof standard service types: • Forms • Messages • Look-up • Transaction • Collaboration Services • Presents theprocess to theuser • Guiding theuserthroughthevarioussteps • Not required for theuser to know howtheGovernmentworks • Allowstheuser to focusonwhatshewants to do… • All service types implemented by the service owners • No customiseddevelopmentrequiredto implementthe services

  10. Collaboration Services: Transition from forms to process Look up service Process guide EXAMPLE Task list Relevant services Archive view Links Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  11. Summary of our targets: • To make Altinn the central service and transaction hub between businesses/citizens and government agencies • To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens • Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk • Improvement of existing services • Intuitive and user oriented services for businesses and citizens • Altinn a key component in the Norwegian government IT infrastructure • Altinn as the single point of contact (SPOC) • All public agencies and services to be included in Altinn Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  12. Conclusions Administrative burdens for businesses are reduced User satisfaction is very high Efficiency gains in public sector The number of government agencies joining the collaboration is ever increasing Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc.) The number of forms reported through Altinn is rapidly increasing Significant use (450 000 businesses, 2,5 mill. Citizens) 12 Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  13. 91 % of businesses in Lofoten used Altinn for their Tax-return. www.altinn.no Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

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