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Altinn. Håkon Olderbakk - 20100317. Altinn is the Norwegian government’s portal for electronic dialogue with enterprises …but does even contain significant services for citizens. ØKOKRIM. Vi er i dialog med flere . Altinn on the outside. Access to 750 gov. forms.

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altinn
Altinn

Håkon Olderbakk - 20100317

slide2

Altinn is

the Norwegian government’s portal for electronic dialogue

with enterprises

…but does even contain significant services

for citizens

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide3

ØKOKRIM

Vi er i dialog med flere

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide4

Altinn on the outside

Access to 750 gov. forms

Search and Topicmaps

Forms, mailbox and archive for thisuser

Helpwithrules and regulations

Managing

authorisations

Link to financepublic support system

Most relevant forms and services

Frequentlyaskedquestions

Relevant news

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide5

End users(for services)

End users (for gov. info)

Altinn Information Portal

End user-systems

Log-in solutionauthentication, authorisation

Service ownerssystems

End user solution

Service owners

Service development solution

All services operated on a service engine with high availability

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide6

From three to 24 governmentagencies in fiveyears ( eight more comingsoon)

  • 60 professional software systems interactswith Altinn
  • All widespreadauthenticationsolutions in Norway
  • 90 % of all enterprises have switched from paper to Altinn
  • 200 electronic forms available in Altinn(550 othersthrough links from Altinn)
  • All Altinn forms followthe ELMER guidelines

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide7

Percentage share electronic forms through Altinn (june 2009)

Submitted through Altinn

(All forms on centralgovernment level)

Reduced Form filling after Altinn

23 % in five years

Altinn

53 %

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

renewal of altinn in progress
Renewal of Altinn in progress

To fulfil the demands from stakeholders, new functionality is required.

The existing solution was not suitable to develop further

There is a need for more flexible and user- friendly solution for existing functionality

The existing solution was not designed to cover collaboration in the way we want

The existing solution was not build with the architectural principles we want for “tomorrow”

We were positioned for a “vendor lock-in”

8

8

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

framework for extended functionality
Framework for extended functionality

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

  • Basedonoff-the-shelf software and public standards
  • Offers widevarietyof standard service types:
      • Forms
      • Messages
      • Look-up
      • Transaction
      • Collaboration Services
        • Presents theprocess to theuser
          • Guiding theuserthroughthevarioussteps
          • Not required for theuser to know howtheGovernmentworks
          • Allowstheuser to focusonwhatshewants to do…
  • All service types implemented by the service owners
  • No customiseddevelopmentrequiredto implementthe services
collaboration services transition from forms to process
Collaboration Services: Transition from forms to process

Look up service

Process guide

EXAMPLE

Task list

Relevant

services

Archive

view

Links

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

summary of our targets
Summary of our targets:
  • To make Altinn the central service and transaction hub between businesses/citizens and government agencies
  • To make Altinn a collaboration platform for efficient electronic collaboration that spans across several government agencies, businesses and citizens
  • Upgrade the technology to an efficient Service Oriented Architecture to support business needs =>Shared architecture components => Reduced costs, reduced time-to-market and reduced delivery risk
  • Improvement of existing services
  • Intuitive and user oriented services for businesses and citizens
  • Altinn a key component in the Norwegian government IT infrastructure
  • Altinn as the single point of contact (SPOC)
  • All public agencies and services to be included in Altinn

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

conclusions
Conclusions

Administrative burdens for businesses are reduced

User satisfaction is very high

Efficiency gains in public sector

The number of government agencies joining the collaboration is ever increasing

Very high penetration rate for major forms The most complex forms are already available via Altinn (tax etc.)

The number of forms reported through Altinn is rapidly increasing

Significant use (450 000 businesses, 2,5 mill. Citizens)

12

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk

slide13

91 % of businesses in Lofoten used Altinn for their

Tax-return.

www.altinn.no

Efficient and Effective eGovernment - Altinn, Håkon Olderbakk