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At Tyndale since 1992 Created our first website in 1996 Changed focus from core IT to Web Development Love Open Source I’m Canadian eh!. What is Usability Testing?.

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  • At Tyndale since 1992

  • Created our first website in 1996

  • Changed focus from core IT to Web Development

  • Love Open Source

  • I’m Canadian eh!


What is Usability Testing?

Watching people try to use what you’re creating/designing/building (or something you’ve already created/designed/built), with the intention of (a) making it easier for people to use or (b) proving that it is easy to use.


What is Usability Testing?

Qualitative Test

informal & unscientific


Why do Usability Testing?

  • All websites have some usability problems

  • Seeing someone struggle to use something your building quickly highlights the biggest issues

  • Makes you a better designer/site builder

  • Secret shoppers – your prospective students


Why NOT do Usability Testing?

  • We have no time

  • It costs too much

  • What is the real value anyway?

excuses, excuses


User Centered Design

A Common Sense Approach to Web Usability

» a must read for anyone creating websites (or software) for someone else to use

http://go.tyndale.ca/dmmt


User Centered Design

The Do-It-Yourself Guide to Finding and Fixing Usability Problems

» focused on understanding and completing do-it-yourself usability tests

http://go.tyndale.ca/rsme


BUY THE BOOK!

http://go.tyndale.ca/rsme

http://www.sensible.com



What does a UT look like?

  • Before you test:

  • Recruit some users to do the test

  • Prepare some scenarios (task based) for your users to complete

  • Prepare all of your materials for the test (scenarios, scripts, consent forms etc.)

  • Book people to watch the test


What does a UT look like?

  • During the test:

  • Welcome the tester and explain how things are going to work (use script*)

  • Get the tester to sign the consent form*

  • Explain the scenario(s) you would like them to do

  • Watch them try to complete the scenarios and prompt them to think out loud (what are you thinking?)

  • Thank them, reward them, send them off…

  • *sample forms available at http://www.sensible.com


What does a UT look like?

  • Things to consider:

  • People watching - Screen sharing or live?ex. GoToMeeting, WebEx- speaker phone for voice

  • Screen Recording Softwareex. Silverback (http://silverbackapp.com), Camtasia, CamStudio- may also want to record video of user

  • Microphone for recording voice

  • Use a typical system – no weird trackballs or touch pads to confuse the user


BUY THE BOOK!

http://go.tyndale.ca/rsme

http://www.sensible.com



The Scenario:

You visited Tyndale for an academic conference and have since returned home. While at the conference you heard several faculty speak but one in particular caught your attention. You remember his first name – Richard, and that his book had something to do with 24 – the TV series. You would like him to speak at a conference you are running, but you need to find his full name and contact information, along with the full title of his book before you contact him.

Go to www.tyndale.ca and locate this information without using search.


Questions?

http://go.tyndale.ca/cccu


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