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Marketing & Business Development Summit Business Mentors April 21, 2010. Our mission. LEADER IN COMMERCIAL DISASTER RESTORATION To be the premier provider of disaster restoration, reconstruction, and multi-family renovation nationwide . PREMIUM QUALITY - IMMEDIATE SERVICE

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Presentation Transcript
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Marketing & Business Development Summit

Business Mentors

April 21, 2010

our mission
Our mission

LEADER IN COMMERCIAL DISASTER RESTORATION

  • To be the premier provider of disaster restoration, reconstruction, and multi-family renovation nationwide.

PREMIUM QUALITY - IMMEDIATE SERVICE

  • Consistently deliver outstanding service and premium quality to every customer through immediate response, highest in quality workmanship, priority account management and world-class talent.

2

our difference
Our difference
  • Solutions

A full-service general contractor

providing a single-source solution:

      • Emergency response
      • Restoration
      • Reconstruction
      • Technical Services
  • STRENGTH

Currently second largest disaster recovery

and reconstruction company in North America:

      • 18 offices…and growing.
      • Forward deployed fully equipped 53’ rapid response trailers [RRT]
      • Strategically positioned to serve client’s sites

3

our history
Our history

Towerbrook Private

Equity Firm

Acquires and merges four companies to form

InStar Services Group

ServiceMaster

Purchases the InStar Services Group

ServiceMaster

Goes private

  • InStar to be the large- loss commercial arm of ServiceMaster in North America
  • Plan didn’t work - franchisees would not refer to InStar

BlackEagle Partners Acquires InStar

Mark Davis

Takes over as President & CEO

Headquarters moves to Michigan

Two acquisitions

in Q1, more to follow.

02

06

07

08

09

2010

  • FLORIDA
  • Founded,1972
  • MASSACHUSETTS
  • Founded,1979
  • VIRGINIA
  • Founded,1982
  • TEXAS
  • Founded,1988
  • TEXAS
  • Founded, 2002

4

why instar
Why InStar?
  • Priority
    • Turn-key project management – just ONE phone call!
  • IMMEDIATe RESPONSE
    • When you’re out of business it costs time, money, and even market share. We will be there – ANYWHERE, ANY TIME!
    • Full Service: Emergency Services to Complete Reconstruction
  • Solid financialS
    • Can finance most any size project
    • Strong balance sheet
    • Great financial partner (BlackEagle Partners)

5

service capabilities
Service capabilities
    • Complete fire/water damage & restoration
    • Structure cleaning
    • Water extraction
    • Drying & dehumidification
    • Selective & full demolition
    • Technical Services: Electronics & machinery
    • Contents: Inventory, cleaning & storage
    • Document Recovery: Onsite/offsite
    • Freeze dry chamber
    • Emergency power & security
    • Air duct cleaning
    • Onsite/offsite Ozone Treatment

EVERYTHING OUR COMPETITORS DO.

  • WE JUST DO IT BETTER.

EMERGENCY

SERVICES

6

services capabilities
Services capabilities
    • Complete project management
    • Structural restoration
    • Project estimating
    • Capital improvements
    • Interior/exterior renovation
    • Qualified structural engineers at our disposal
  • THE INSTAR DIFFERENCE?
  • OUR PEOPle.

RESTORATION

RECONSTRUCTION

RENOVATION

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services capabilities1
Services capabilities
    • Certified Mold Remediators
    • Asbestos Survey Required on Commercial Buildings
    • Certified in Asbestos Training
    • Strongest Environmental Compliance Plan (ECP) in the industry
    • Regional & National Environmental Health & Safety Managers
  • THE CLEAR MARKET LEADER
  • IN ENVIRONMENTAL COMPLIANCE.

ENVIRONMENTAL CONDITIONS

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our secret sauce
Our “secret sauce?”
  • EXTRAORDINARY PEOPLE FOR EXTRAORDINARY RESULTS.
    • We’re constantly recruiting talent. We have 105 new employees in the past 13 months.
    • Thorough pre-employment background check and drug screening.
    • Well-trained and certified employees that comply with all OSHA standards.
    • Employees receive regular re-certification training on safe workplace procedures and hazardous material handling.

9

management team
Management team
  • MARK DAVIS, CEO
    • Founder of BELFOR USA − Proven track record
  • JIM GUILLAUMIN, CFO
  • JIM STANILIOUS, BUSINESS DEVELOPEMNET
    • Marsh NYC for 13 years
  • JOHNNIE SMITH, MULTI-FAMILY
  • BERNARD POOLE, LARGE LOSS AND NY
    • Top producer at BELFOR
    • Founder of BPR
  • MAC PATTERSON, FOUNDER
  • JIM WILSON, FOUNDER

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when disaster strikes

When disaster strikes

Will be there

for you

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the p r e p advantage
The P.R.E.P. Advantage
  • PRIORITY RESPONSE EMERGENCY PROGRAM (P.R.E.P.)
    • Prepares for and manages all phases of restoration, reconstruction, repair and project management.
  • Exclusive Program
    • For our Preferred Clients nationwide through a single emergency response number: 1-800-555-8006.
  • Call Center
    • Ensures uninterrupted service for your business.
  • Major catastrophe or single event
    • Our mitigation and large loss specialists mobilize anywhere, any time!

PRIORITY RESPONSE EMERGENCY PROGRAM

24 HOURS 1-800-555-8006

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case study 1
Case Study #1

COBO

COBO HALL

Detroit, MI [January 2010]

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slide14

01|21|10

  • North American International Auto Show

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14

www.instarservices.com

case study 2
Case Study #2

expect great things

TORNADO

Cordova, TN [August 2009]

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slide16

08|01|09

  • 6:00AM
  • Morning after tornado.

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16

www.instarservices.com

slide17

08|01|09

  • 10:30AM
  • Store front wall being stabilized during exterior clean up.

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www.instarservices.com

slide18

08|02|09

  • 8:00PM
  • Second desiccant set up 25K CFM’s (east side front right entry).

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www.instarservices.com

slide19

08|02|09

  • 8:00PM
  • Interior mitigation continuing (selective ceiling tile removal and desiccant drying)

19

www.instarservices.com

slide20

08|02|09

  • 12:00PM
  • 6 new package units set.
  • 8 of 9 units operational.

20

www.instarservices.com

slide21

08|07|09

  • 5:45AM
  • Equipment removed.
  • Exterior clean.
  • Ready for soft reopen at 5:45 AM.

21

www.instarservices.com

slide22

08|08|09

  • 6:00AM
  • Morning of Grand Reopening

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www.instarservices.com

capacity scale
Capacity & scale
  • $100+ million company (non-storm year)
  • No bank debt
  • Strong financial partner (BlackEagle Partners)
  • 300 full-time employees
  • Strong subcontractor base
  • Strong branches across the U.S.
  • Acquiring market leaders in Arizona and California in 2010
  • Five (5) year acquisition plan
  • Dedicated Large Loss team

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start your recovery process with

Start your recovery process with

Our Business Is Putting

You Back In Business.

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