SaaS 101 Software-as-a-Service (SaaS) is one of the fastest growing segments of the IT industry because it often provides a more cost-effective alternative for enterprises to achieve their institutional objectives than traditionally licensed, locally installed applications.
What Is SaaS? Customers do not pay for owning the software itself but rather for using it. Software-as-a-Purchase has been the model used by most of us until now The term SaaS has become the industry preferred term, generally replacing the earlier term Application Service Provider(ASP). (SaaP)
SaaS Is Young – Even In Dog Years The concept of "software as a service" started to circulate in 2000/2001, associated with firms such as WebEx and SalesForce.com. The acronym "SaaS" came into wide use in the spring of 2005.
Philosophy of SaaS SaaS is generally associated with business or enterprise software and is typically seen as a low-cost way for organizations to obtain all the benefits of traditional licensed, internally operated software without the associated complexity and high initial cost.
SaaS Candidate Many types of software and many kinds of entities are well suited to the SaaS model. Where customers may have little interest or capability in software deployment, but do have substantial computing needs, SaaS is an attractive option.
What Does It All Mean? I believe, more than any other macro trend in progress today, SaaS will allow libraries to focus more on providing quality information & empowerment tools to the public they serve, and focus less on the “back office” infrastructure that can often detract from this mission.
Is SaaS For Everyone? The notion that SaaS is primarily a solution only for small-to-medium enterprises is not supported by the data. Larger institutions are increasingly deploying SaaS solutions. The largest current deployment of SaaS is by Wachovia, using a solution with 85,000 users, with an anticipated additional 25,000 users over the next two years. (Deployed March 07)
SaaS Adoption Research by industry analyst Saugatuck Technology showed "a dramatic increase in the percentage of executives who plan on using SaaS for mission-critical operations." [From 2006 to 2007 the number of companies planning to use SaaS for mission-critical applications tripled.]
SaaS Adoption – March 2007 Even more striking was the surge in acceptance of SaaS among $1B+ enterprises in which the number saying they'd adopt SaaS actually quadrupled from one-in-eight to more than half!
SaaS Adoption – March 2007 A separate study of first-time SaaS implementers showed that in a single year, the number of businesses who plan to implement at least one SaaS application have more than doubled, from less than one-third of respondents one year ago to nearly two-thirds this year.
Interest In SaaS Solutions Only about 14% of businesses were not pursuing SaaS solutions in 2007
SaaS Adoption – SirsiDynix Of the 119 SirsiDynix systems implemented in 2007, 55 customers opted for a SaaS solution. This is a dramatic increase from only 12 months ago.
License vs. Subscription SaaS applications are typically priced to accommodate a relatively small minimum number of users. SaaS capital requirements are therefore much lower initially than traditional software license fees, and are subscription-based, therefore more predictable and budget-able, much like maintenance fees for licensed software.
SaaS and Security SaaS was originally considered a potential security and operational risk. Many businesses wish to keep their information & technology operations under internal control. There is a counter-argument that the professionals operating SaaS applications often have better security and redundancy tools available to them, and therefore the level of security may be superior in many cases.
What is SirsiDynix SaaS • Software on demand • Subscription model • Provides all back office (server side) capacity, management, and administration • Library Business Process S/W (BPS) • Always on • Maintained and upgraded regularly • Expanded to match growth • 24 x 7 x 365
Expectations • Manage initial server purchase, installation, and implementation • Replacement server purchase, installation, and implementation • Service contracts • Increasing resource demands – CPU, memory, disk, bandwidth • Downtime and/or failure recovery • Backups • System administration (patches, security, network, space mgmt, etc.) • Software administration – upgrades, updates, patches • Stress time
More with Less • Fiscal restraint (budget cuts) • Capacity planning • Data security and access • Increasing complexity • Increasing service demands • Vital administration tasks • Replacement cycles
SaaS – What does this mean to you? • Software on demand • Rapid implementation • No capital expenditures • On demand system capacity • 24x7 support coverage • Daily full backups • Redundant server components • Built-in disaster recovery • Upgrades performed by SirsiDynix • High bandwidth internet capacity • Proactive systems management • Active security monitoring
SirsiDynix SaaS • Full complement of SirsiDynix solutions • Symphony ILS • Portal S/W (iLink, iBistro, SchoolROOMS) • Federated searching • Test systems
SirsiDynix SaaS Not available via SaaS • Telephone Notification* • PC reservation and print management* * Will run standalone and communicate with a SaaS environment
Highlights • Dedicated server capacity – CPU, memory, disks, bandwidth • Proactive system administration • Secured and protected in industrial strength co-location facilities • Redundant, high bandwidth network (dual DS3) • 24 x 7 x 365 bundled Critical Care • Fully redundant servers – CPU, memory, disk • Redundant, generated power
Highlights continued • Full backups daily,without downtime • Upgrades performed by SirsiDynix • OS patches, updates, upgradesperformed by SaaS administrators • Capacity planning • Designed-in natural disaster safeguards • Disaster recovery planning and implementation
Stay in Control • Library still controls their Systems • Policies, gateways, etc. • Circulation and collection management • Cataloging and technical services • Reports • Schedule S/W upgrades and patches – SirsiDynix does the work
SaaSsy Statistics SaaS Counts Over 275 Unicorn / Horizon customers Over four million patrons Over 20 million in holdings Averaging 40% customer growth rate since inception
Resources • SirsiDynix SaaS Overview • Operating Procedures and Policy Guide