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Quality Assurance Program. The Impact of Quality Assurance Program Presented by: Dawn Knepper, University of Rio Grande Jennifer Dyer, University of Charleston. History of the Program. Quality Control Project began 1985

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Quality assurance program
Quality Assurance Program

The Impact of Quality Assurance Program

Presented by:

Dawn Knepper, University of Rio Grande

Jennifer Dyer, University of Charleston


History of the program
History of the Program

  • Quality Control Project began 1985

  • Authorized under Section 487A of the Higher Education Act (HEA) of 1965, as amended in 1992 and 1998

  • Federal Register published 02/26/2008


Quality assurance program1
Quality Assurance Program

  • It Is All About……

    • Accountability

    • Teamwork

    • A Working Partnership


Quality assurance program2
Quality Assurance Program

  • A Partnership

  • A Management Tool

  • An Alternative Oversight Strategy



Benefits of the quality assurance program
Benefits of the Quality Assurance Program

  • Continuous Improvement Techniques

  • Problem Prevention

  • Increased Flexibility

  • Increased Accountability

  • Effective Oversight


Who participates
Who Participates…..

  • 2007-2008

    • 141 schools with ISIR data

    • 141,484 individual ISIR records

    • Average enrollment was 20,105 per school

    • 8.6% Private Four-Year Schools

    • 23.1% Public Four-Year Schools

    • 68.3% Public Two-Year Schools


Benefits of the quality assurance program1
Benefits of the Quality Assurance Program

  • Address operational weaknesses in the delivery process that cause delays or inaccuracies.

  • Helps to improve accuracy.

  • Provides relief from prescriptive integrated verification requirements, and the opportunity to customize the verification process.


Benefits of the quality assurance program2
Benefits of the Quality Assurance Program

  • Improved institutional Title IV audits resulting in reduced financial liability and decreased staff time needed by institutions to resolve audit exceptions.

  • Process financial aid in a more efficient and productive manner.

  • Improved services to students.


Benefits of the quality assurance program3
Benefits of the Quality Assurance Program

  • Complemented and enhanced existing office management style.

  • Increased awareness by other functional areas at the institution of the financial aid office and the commitment to quality.


Benefits of the quality assurance program4
Benefits of the Quality Assurance Program

  • Flexibilities

    • Regulations

      • 668.53 (a)(1) through (4)

      • 668.54 (a)(1)(2) and (4)

      • 668.56

      • 668.57

      • 668.60 (a)

  • Exemption

    • Policies and Procedures

    • Applicants to be Verified

    • Items to be Verified

    • Acceptable Documentation

    • Deadlines for Submitting Documentation


Goals of the quality assurance program
Goals of the Quality Assurance Program

  • Share results of the program-wide analysis of data

  • Illustrate additional ways to analyze ISIR data

  • Demonstrate ISIR Analysis Tool


Key areas of analysis
Key Areas of Analysis

  • Description of population

  • Critical ISIR fields

  • How changes affect aid eligibility

  • Improper payments in the Federal Pell Grant program


When looking across years keep in mind
When Looking Across Years Keep in Mind:

  • The two different populations

  • Changes to institutional verification criteria between years

  • Other difference between award years




Percentage of independent applicants with changes to the most commonly changed isir fields 2006 07
Percentage of independent applicants with changes to the most commonly changed ISIR Fields: 2006-07





Independent records percent of isir fields experiencing an efc change 2006 07
Independent records: Percent of ISIR fields EFC change - 2006-07experiencing an EFC change - 2006-07


Percentage of dependent records with a change to the indicated ISIR field and a change to a Pell Grant: 2006-07


Percentage of independent records with a change to the indicated ISIR field and a change to a Pell Grant: 2006-07




Potential improper payments in pell grants prior to verification at qa schools 2006 07
Potential improper payments in Pell Grants prior to verification at QA Schools: 2006-07


Improper payments in pell grants before and after school verification
Improper Payments in Pell Grants verification at QA Schools: 2006-07before and after school verification


Lessons learned
Lessons Learned verification at QA Schools: 2006-07

  • While verification is crucial in some cases, many ISIR records do not experience a meaningful change from their initial transaction value

  • QA school verification procedures target larger EFC and Pell changes

  • QA school verification reduces improper payment risks in Pell


What do the findings mean for schools and fsa
What Do the Findings Mean verification at QA Schools: 2006-07for Schools and FSA?

Given that relatively few ISIR records experience a change that affects eligibility for need-based aid, verification efforts should strive to focus on the records that matter.


Two ways to focus
Two Ways to Focus verification at QA Schools: 2006-07

  • Look for the records that matter

  • Look for the records that don’t


Suggested additional analysis

Look for ways to reduce the number of school verified records that experience no or only trivial changes to aid eligibility after verification

Suggested Additional Analysis


Additional analysis
Additional Analysis records that experience no or only trivial changes to aid eligibility after verification

  • ISIR Analysis Tool reports

  • Exporting data from the Tool


Isir analysis tool
ISIR Analysis Tool records that experience no or only trivial changes to aid eligibility after verification

  • Key Filters

    • EFC change < 400 & EFC change > -400

    • EFC change > 400

    • EFC change < -400

    • Institutional verification criteria


Isir analysis tool1
ISIR Analysis Tool records that experience no or only trivial changes to aid eligibility after verification

  • Key Reports

    • Sample summary

    • Field Increment (EFC or AGI)

  • Drill down to refine understanding


2006-07 Institutional Profile records that experience no or only trivial changes to aid eligibility after verification

Example of a 2006-2007 Institutional Profile


To participate
To Participate records that experience no or only trivial changes to aid eligibility after verification

  • Letter of Application to:

    • U.S. Department of Education

      PAIB, Quality Assurance Program

      600 Independence Ave., S.W.

      ROB-3, Room 3925

      Washington, D.C. 20202-5232

      Call: (202) 260.4788

      Fax: (202) 708.9485


Quality assurance program participation agreement
Quality Assurance Program records that experience no or only trivial changes to aid eligibility after verificationParticipation Agreement

  • A formal agreement

  • The scope of the QAP Participation Agreement covers five specific areas of understanding.

  • The period of performance is generally two years, and begins on July 1.

  • Institutional Requirements

  • Institutional Commitments

  • Termination of Participation


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