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1. <Insert Picture Here> What Customers Are Saying… Silicon Image, Inc. Kenny Gilbert,Director Technology Services “Using Oracle Productivity Kit has completely changed the way we roll out and support Oracle applications for our users and analysts. Looking back, selecting this solution was a ‘no brainer’ for our organization.”

2. Oracle’s User Productivity KitMay 15, 2008 Nancy Manderfeld Senior Sales Consultant - UPK Oracle Direct

3. Agenda Importance of User Competency What is User Productivity Kit (UPK)? UPK Demonstration Pre-built Content <Insert Picture Here>

4. Of the 437 companies that responded to the survey, 76% faced user competency challenges related to their ERP system* Importance of Training End Users * Meta Group

5. Importance of Supporting End Users • Maximize ROI • Untrained users often ignore, misuse, or under-utilize new technology* • Eliminate Excessive Support • Untrained users require 3 to 6 times more support than trained users* • Increase Productivity • Untrained users may take up to 22.5 hours to achieve the same skill level that it takes a trained employee 5 hours to achieve* ^ From Gartner Inc.

6. Simulations See It Try It Know It Do It What is UPK (User Productivity Kit)? UPK Single Recording Paper Based Content: • System Process Guides • User Acceptance Test Scripts • Mercury UAT Scripts • Instructor Led Training Materials • Attendee Facing Training Materials • Job Aids Word or Adobe Based

7. UPK Through the Software Lifecycle UPK is a full service on demand training and project documentation development and delivery tool.

8. UPK Language Capabilities UPK Developer Languages Additional Translation Languages

9. UPK User Experience

11. UPK - Usage Tracking

12. UPK Pre-built Content

13. Content Modules EBS: Modules (14) Topics (745) Available for R12 Finance • Accounts Payable (65) • Accounts Receivable (53) • Finance Centralized Solution (38) • General Ledger (104) • Assets (54) • Internet Expenses (14) Human Resources • Human Resources (102) • Payroll (32) • Self-Service HR (32) • Performance Management (20) • Time & Labor (38) Procurement • Purchasing (102) • iSupplier Portal (36) • iProcurement (33) Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting

14. Future Content Modules EBS R12 Distribution • Inventory • Order Management • Shipping Execution Manufacturing • Shop Floor Management • WIP • Discrete MES • OPM Product Dev. • OPM Process Execution • OPM MES HR • iRecruitment • Learning Management Projects • Project Costing • Project Management • Project Resource Management Note: Finance Centralized Solution Set includes: Cash Management, eBusiness Tax, and Sub-Ledger Accounting

15. Value of Pre-built UPK Content • Mirrors Oracle Application Development Methodology • Provides ‘As Delivered’ Process References • Permanent Record of Original Delivered Functionality • Eliminates Dedicated Instances To Analyze Delivered Functionality • Delivers Value Throughout the Software Lifecycle • Can be used as a Jump Start for Documentation and Training by Customizing Pre-built Content • Use content as a “template” for future topics

16. Why UPK and WHO cares?

17. UPK Summary • Collaborative, multi-user environment • Single Development Platform • Built-In Object Recognition • Discrete Recording and Editing • Context Sensitive Help • Pre-Delivered Content • Value throughout the Software Lifecycle

18. Customers • Exploding growth • Upgrade – 90% certification on go-live date • New product rollout • Three week deployment

19. Q & A