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Networking, Communications, and Infrastructure William Green ( green@mail.utexas.edu ) Overview Introduction What might we do for you? Areas Remote services (OTS) Networking Voice services Campus building security systems Multimedia Video Infrastructure Central IT Federated IT

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overview
Overview
  • Introduction
  • What might we do for you?
  • Areas
    • Remote services (OTS)
    • Networking
    • Voice services
    • Campus building security systems
    • Multimedia
    • Video
    • Infrastructure
federated it
Federated IT
  • Not all networking and infrastructure is centralized
    • Some departments manage departmental wired local area networks
    • A few manage departmental phone switches
what might we do for you
What might we do for you?
  • Want more network ports/wireless?
  • Need a new phone or feature (ex: SmartVoice)?
  • Changing your building access/security system?
  • Remodeling or moving and want your services to go with you?
  • Need multimedia support for an event?

tn@its.utexas.edu

slide6
OTS
  • Provide Wide Area Telecommunications Services (ITS-Networking partnership)
    • The University of Texas System Network (UTSN)
    • Texas Higher Education Network (THEnet)
    • Greater Austin Area Telecommunication Network (GAATN)
    • Lonestar Education and Research Network (LEARN)

Most people don’t interact with OTS

networking and infrastructure
Networking and Infrastructure
  • Networking
    • UTnet (107,000+ wired access points)
    • Wireless (~3,000 WAPs)/Public Network Access (PNA)
    • Residence hall network (Resnet)
  • Campus telephone
    • Dial tone and long distance(17,000 users)
    • Voice mail
    • Telephone Directory
  • Video
    • Campus cable TV
    • Satellite programming
    • Video conferencing
    • Webcasts and streaming media
  • Campus/building security systems
    • Article protection alarms
    • Electronic door access (proximity cards)
networking
Networking
  • Critical Services:
    • Campus backbone
    • Departmental networks
    • Network services (DNS etc.)
    • External connectivity
      • Limited Internet bandwidth but unlimited campus bandwidth
      • Off-campus access via VPN
      • Peering with Time Warner Cable's Road Runner service, Bestline Communications, and Apogee Telecom to provide faster service to UTnet for off-campus users in the local Austin area
  • Reliable, stable, high performance 24 X 7 X 365
department networks
Department Networks
  • Most departments have Technical Support Coordinators (TSC) who work with Networking.
  • Who is your TSC? Ask your admin support staff or email us.
  • If you are a TSC, we provide an extensive toolset to help manage the network
  • Who pays? Departments pay for equipment used in their buildings. Networking designs, installs, and operates in most cases.

networking@its.utexas.edu

public network access
Public Network Access
  • All wireless and some wired ports in public locations (libraries/lounges) are operated by Networking
  • Bandwidth limitation per user
  • Options to purchase additional individual or project PNA bandwidth
  • TSCs may create guest accounts (3rd party option this spring)
networking projects
Networking Projects
  • 3rd Party Wireless System
  • Firewall Support Program
  • Network Operations Manual
  • Bandwidth Awareness Tools
voice services
Voice Services
  • Critical Services:
    • Campus-wide telephone system
    • Long distance services
    • Voice mail
    • Automated Attendant services
    • Facilities assignment and record keeping (including work order processing)
  • Department business/admin staff typically interact with ITS/Admin.
  • Departments place work orders and are billed yearly for recurring services.

tn@its.utexas.edu

smartvoice
SmartVoice
  • Voice mail message forwarding to your e-mail inbox
  • Message management via phone, pager, PDA, desktop client or a Web browser (using your UT EID and password)
  • Personalized greetings based on time of day or caller phone number
  • Call forwarding to pagers and cell phones
  • Multiple phone numbers tied to one SmartVoice mailbox
  • With SmartVoice you can retrieve your messages via telephone, email, or by using desktop client software or the Web interface
distributed antenna system
Distributed Antenna System
  • Visually unobtrusive hardware, no major construction
  • Supports all wireless services/operators
  • Option to and/or complements traditional cell sites
  • Optimal wireless coverage - including in-building
  • Base station equipment can be kept out of sight
  • Lower radiation levels than macrocell towers
  • Improves infrastructure for new applications
video
Video
  • Campus cable TV
  • Satellite programming
  • Videoconferencing
  • Webcasts & streaming media
  • Departments place work orders and are billed for the associated costs for other services (some recurring – CATV)

tn@its.utexas.edu

campus security systems
Campus Security Systems
  • Card Access Control
  • Fiber Optic Loop Property Protection
  • Intrusion Protection
  • Panic/Duress Buttons
  • Video Monitoring (closed-circuit TV)
  • Departments place work orders and are billed for services.

Over 10,000 alarm point active on campus

tn@its.utexas.edu

building access and control bacs
Building Access and Control (BACS)
  • Replaced alarm and door access system (over 30 years old)
  • Now replacing a 15 year old system (Andover)
engineering construction
Engineering & Construction
  • Planning & Design – communications & security infrastructure designs and standards to support construction, renovation and departmental projects including:
    • UT System Office of Facilities Planning and Construction (OFPC)
    • UT Austin Project Management and Construction Services (PMCS)
  • Voice and Security Installation & Repair
  • Voice/Data Cabling
  • Outside Plant (fiber & copper)
  • Departments place work orders and are billed for services. Costs are typically included in large project estimates by OFPC and others.
slide22

Cabling Trends

  • Key Points:
  • Cable installation workload follows the ebbs/flows of construction and renovation projects
  • Voice cable installations decreased in 2005 and broke the pattern
  • Building access control and security work orders are increasing
bacs an example of its working together
BACS – An example of ITS working together
  • Infrastructure
    • Security Operations Center – Picture Perfect programming & administration, policy development and administration
    • Engineering & Construction – plan, design, evaluate new technologies, cabling, installation, repair
    • Networking – FACNET
    • Voice Services – backup communications
    • Data Center – redundant facilities for hosting servers
  • Systems – redundant servers, server support
  • User Services – desktop support
  • Admin – project accounting, work order processing, purchasing
  • ISO – security testing and review