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Business Process / Enterprise (Process Oriented) Systems. Information, Organizations, Processes and Control. Hierarchical organizations of past years Today Process-oriented, Learning, Team-based, and Fast-cycle organizational models Flat, flexible, focused on core competence
When information from one IS system was needed by another business function, then periodically information would pass from one IS system to the other.
versus industry leader
Increase flexibility, responsiveness
Differentiate product and services
Services / Marketing gap versus industry leader
Different competitive investment strategies facing industry players as they
consider there position versus industry leaders.
1: A “case for action”- Here is where we are as a company and this is why we can’t stay here
2: A “vision statement” - This is what we as a company need to become
Magnitude Increment Radical
Improvement 30-50% 10x-100x
Starting base Existing Process Blank skeet
Top management Relatively low High
Role of IT Low High
Risk Low High
Source: Adapted From O'Hara, Watson and Kavan
a. kicks off project
b. secure management commitment
c. discover process opportunities
d. identify IT enabling opportunities
e. align with corporate strategy select BPR project
2. Change Planning
a. inform stakeholders organize re-generation team
b. prepare project schedule set performance goals
A. Imperative "Prove the need"
Positive ("this change" is a big chance to grab it all)
Negative (without "this change" we will die)
B. LeadersInstigate and Sustain the change "Walk the talk" and "Block escape"
communicativeThe Seven Phases of Process Re-generation
a. document existing process
b. uncover process pathologies
C. Levers the tools-- changed processes, people, technology, environment "Power the transition" and "Demonstrate new reality"
forced environmental/technological changes -- "no going back"
stakeholder feedbackThe Seven Phases of Process Re-generation
a. explore alternative designs
b. design new process
c. design HR architecture (x-func/multi-discipline)
d. select IT platform
e. prototype holistic process
D. Affected Agents all those affected by the change "Segment them" --
"Strategy and communication tactics for each"
community neighborsThe Seven Phases of Process Re-generation
a. implement HR changes
b. develop & deploy IT support -- a tug- of- war game on forces aimed towards catastrophe and the ideal
d. top management communication top management persuasion ( critical here)
7. Continuous Improvement
a. measure performance
b. link to quality improvement
E. Buoys Stabilizers ( life preservers) for affected agents Exploit