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BLOCKBUSTER DEALS (Streamyx Combo Dual Play-2P). Internet Services Retail Product 23 February 2010. Objective . To encourage Streamyx customer to increase voice utilisation. Target launch date for this initiative is 1 st March 2010.

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blockbuster deals streamyx combo dual play 2p

BLOCKBUSTER DEALS(Streamyx Combo Dual Play-2P)

Internet Services

Retail Product

23 February 2010

slide2

Objective

  • To encourage Streamyx customer to increase voice utilisation.
  • Target launch date for this initiative is
  • 1st March 2010.
  • To simplify the product portfolio and communication to the market.
slide4

Product Description

  • This is a bundle package for broadband and voice call plan except for 384kbps speed.
  • For broadband , the package offering is Streamyx Combo starting from 384kbps until 4 Mbps speed.
  • Streamyx Combo 384kbps come together with WIRED modem and add on RM10 voice plan which is optional to the customers plus FREE Aztech DECT cordless phone.
  • Streamyx Combo 512kbps until 4mbps will be inclusive of voice call plan , Wifi modem and comes with FREE Panasonic DECT Phone (512kbps will get Aztech DECT Cordless Phone).
  • Customers will enjoy Call Plan offerings as below:
    • FREE Fixed to Fixed call nationwide.
    • Cheaper Fixed to Mobile rate depending on speed
    • No Call Plan Package Fee
slide5

Terms and conditions

  • Speed of service is on ‘best effort’ basis with 24/7 Broadband.
  • Service is subject to availability and technical testing.
  • For NEWand EXISTING customers.
  • This special packages valid for SUCCESSFUL Streamyx installation and activation ONLY. Thus, TM Homeline subscription before the said event is treated separately and subject to TM Homeline Terms & Conditions.
  • The minimum subscription period is 12 MONTHS.
  • If customers terminate within the minimum subscription period, RM 350 for administration fee will be charged.
  • Modem warranty is only for 12 months.
  • DECT Phone will be given to New Installation (NI) and Upgrade Speed upon Streamyx Activation.
  • For Voice Plan RM10/Free Voice :
    • Subject to 5% service tax
    • Customer can start enjoying voice plan on the next TM Homeline bill date after Streamyx service is activated .The voice charges before such notification(s) will be treated as normal charges.
    • The existing voice plan will be terminated on the next bill date after Streamyx service is activated.

READ CAREFULLY & UNDERSTAND ALL T&C

slide6

Terms and conditions

READ CAREFULLY & UNDERSTAND ALL T&C

  • For customer with existing call plan with Voice 10 , Voice 28 or ANY other call plan will be terminated automatically by system and start enjoy new call plan upon successful registration.
  • Zero Entry Cost for Streamyx service:
    • Waived activation of RM 75
    • Installation of RM88 (0 Entry Cost ) for Streamyx Combo.
  • For NEW TM Homeline:
    • Connection fee of RM50 for new TM Homeline will be excluded.
    • Deposit fee of RM75 will be charged for TM Homeline.
    • Internal Wiring for TM Homeline is chargeable (RM30- RM50).
  • Registration for call plan effective date : immediate BP
  • Termination for call plan effective date: immediate BP
slide7

Terms and conditions

READ CAREFULLY & UNDERSTAND ALL T&C

  • DECT Phone:
    • Applicable for New Installation (NI) and Upgrade only.
    • Migration to same speed will NOT be receiving Free DECT Phone.
    • Upgrade within this package will NOT be receiving new DECT Phone.
  • FREE DECT Phone will be couriered to customers.
  • For existing customer who does not subscribe to the above call plan, TMpoint can proceed to migrate/upgrade to the plan.
slide8

Terms and conditions

  • A new DECT Cordless phone will be given according to the rules in the table below:
slide11

PLAN CODE ACTIVATION IN CASS

MAMSDPLN           SISTEM PERKHIDMATAN AUTOMATIK PELANGGAN    TARIKH: 08/06/16

                        PENAMBAHAN/PEMOTONGAN PELAN ALPP/SLPP  MUKA  : 0001    

================================================================================

 NO AKAUN UTAMA :  D908037390403                TEMPOH BIL :  26               

 STATUS KEUTAMAAN MSC :                         KOD SEGMEN :  R30              

 ---------------------- PENAMBAHAN PELAN ALPP/SLPP -----------------------------

   KOD PELAN              :                                                    

   TARIKH KUATKUASA PELAN : 00000000                                           

   TEMPOH PERJANJIAN      : 00   BULAN                                         

   NO PERKHIDMATAN        :                         KOD AGEN :                 

   TARIKH PERMOHONAN      : 00000000  NAMA IBU :                               

  ---------------------- PEMOTONGAN PELAN ALPP/SLPP -----------------------------

                    TARIKH              TARIKH              KOD    NOMBOR      

 PILIH KOD  TEMPOH  KUATKUASA           TAMAT               AGEN   PERKHIDMATAN

 _   CBLT02    01   20100326  SYSTEM   00000000                    00703349959

PILIH :  U-UBAH/POTONG  B-BATAL                                             

===============================================================================

PF2-TENTUKAN  PF3-TAMBAH  PF4-UBAH/POTONG/BATAL PF7-BELAKANG PF8-DEPAN         

PF9-SENARAI PELAN  PF10-DESTINASI PF11-MENU PELAN  PF6-CLEAR                   

SILA MASUKKAN BUTIRAN PELAN, TARIKH PERMOHONAN & NAMA IBU       

  • For new fixed line customers, they will get nofixed line rental prior to Streamyx activation. The call plan will be effective on the next bill date.
  • For existing fixed line customers, the fixed line rental will be charged as per normal prior to Streamyx activation. No fixed line rental and call plan will be effective on the next bill date.
slide12

BILL PRESENTMENT

  • The 1st bill received upon Streamyx activation include the following:
    • 1st month subscription fee
    • Advance charge of the 2nd month subscription fee.
    • Waiver on fixed line rental
slide17

Panel poster

&

Sales bunting

slide21

Info Center

  • The information on the packages can be obtained from the following:-
  • TMpoint including TAD
  • Consumer Sales
  • Silver Partner
  • www.streamyx.com, www.tm.com.my – Package info & updates
  • 100 (press 2 :Internet Services) - Customer Interaction Center for product query, check Streamyx availability etc.