APLAWS and LGOL-net User Group Tuesday 8th March 2005 Holiday Inn, Bloomsbury London

1. APLAWS+ and LGOL-net User Group Tuesday 8th March 2005 Holiday Inn, Bloomsbury (London) Good morning and welcome to the Holiday Inn, Bloomsbury London, for the Joint APLAWS+ and LGOL-net User Group Meeting, I am Andrea Bryant the LAWs Project Manager and behalf of the Project Board and myself am delighted that you are attending today�s Joint User Group meeting. Before we start I need to run through some �house keeping� rules with you: WILL BE PROVIDED ON THE DAY BY RSLive The LAWs National Project�s main objective is to help local authorities to deliver a higher quality and wider range of services online within the framework of the e-government agenda. This is in line with the key objective of the ODPM�s Public Service Agreement target � �assisting local government to achieve 100% capability in electronic delivery of priority services by 2005, in ways that customers will use�. The day will include introductory and user group sessions on both of the products and will give you a chance to hear from case study authorities and key suppliers. All the presentations used today will be made available on the project website www.localegovnp.org.uk/lawsGood morning and welcome to the Holiday Inn, Bloomsbury London, for the Joint APLAWS+ and LGOL-net User Group Meeting, I am Andrea Bryant the LAWs Project Manager and behalf of the Project Board and myself am delighted that you are attending today�s Joint User Group meeting. Before we start I need to run through some �house keeping� rules with you: WILL BE PROVIDED ON THE DAY BY RSLive The LAWs National Project�s main objective is to help local authorities to deliver a higher quality and wider range of services online within the framework of the e-government agenda. This is in line with the key objective of the ODPM�s Public Service Agreement target � �assisting local government to achieve 100% capability in electronic delivery of priority services by 2005, in ways that customers will use�. The day will include introductory and user group sessions on both of the products and will give you a chance to hear from case study authorities and key suppliers. All the presentations used today will be made available on the project website www.localegovnp.org.uk/laws

2. Also attending today as you may have noticed while registering, we have a number of suppliers on hand; Runtime-Collective, ROL, CGI and RedHat, their exhibition stands can be found in the registration area, also on hand are iMPOWER who have acted as consultants for the project, iMPOWER along with the project stands can be found here in the main room.Also attending today as you may have noticed while registering, we have a number of suppliers on hand; Runtime-Collective, ROL, CGI and RedHat, their exhibition stands can be found in the registration area, also on hand are iMPOWER who have acted as consultants for the project, iMPOWER along with the project stands can be found here in the main room.

3. Workshop Agenda LAWs Overview Sheila Apicella (eSB) Government Connect Video - Chris Haynes (ODPM) Break Workshops Introduction to LGOL-net | LGOL-net Case Study � Cumbria Connect | APLAWS+ - Progress Update Lunch Workshops FAME & LGOL-net | LGOL-net Suppliers Forum | APLAWS+ - Accessibility & Pilot Experience Workshops LGOL-net Case Study � Cumbria Connect | Secure Email Case Study | APLAWS+ - User Forum Final Presentations LGOL-net � Information on training APLAWS+ - Roadmap for future development Shortly I will pass you over to Sheila Apicella who will take you through a LAWs project overview. We will then have a presentation on the Government Connect Programme presented by Chris Haynes. There will then be a short break before the workshops begin, each workshop is sign posted. The workshops you have registered for are on your name badge, if you think this is wrong please see Mark or Becky. Finally after the workshops, there will be a choice of 2 closing presentations; LGOL-net � Information on Training APLAWS+ - Roadmap for future development You should have registered for one of these presentations as you arrived if you have not please return to the registration desk. In your delegate pack there should be a feedback form/questionnaire, it would be appreciated if you could spend 5 minutes filling this out at the end of the day and leaving it in the registration area. I would now like to hand you over to Sheila Apicella from the Standards Body who will give you an overview of the LAWs project.Shortly I will pass you over to Sheila Apicella who will take you through a LAWs project overview. We will then have a presentation on the Government Connect Programme presented by Chris Haynes. There will then be a short break before the workshops begin, each workshop is sign posted. The workshops you have registered for are on your name badge, if you think this is wrong please see Mark or Becky. Finally after the workshops, there will be a choice of 2 closing presentations; LGOL-net � Information on Training APLAWS+ - Roadmap for future development You should have registered for one of these presentations as you arrived if you have not please return to the registration desk. In your delegate pack there should be a feedback form/questionnaire, it would be appreciated if you could spend 5 minutes filling this out at the end of the day and leaving it in the registration area. I would now like to hand you over to Sheila Apicella from the Standards Body who will give you an overview of the LAWs project.

4. Local Authority Websites (LAWs) An Overview of the Project Sheila Apicella (eSB) ***A background introduction into your role with the project!******A background introduction into your role with the project!***

5. Phase one of the project looked at these areas. For transactions we looked at change of address, registering address � XML schema As part of the project we built generic content pages for all 743 services that LA�s provide. These pages match to the process identifiers in the ESD toolkit We then developed the content management system from the pathfinder project � which was APLAWs � now APLAWS+. [main difference is usability and mapping to LGCL]. This is all open source Information Architecture � This is where we developed the LGCL. Sure you are all aware of the list, it basically standardises website searches and categorises information. Supermarket analogy where would you expect to find sugar ? For the standards part of the project we looked at usability and access standards. All of the LAWs products are e-GIF and e-GMS compliant The project also developed a five community modules which are all open source which enable LA�s to interact with communities, these included jobs, clubs, events, self-publishing and locations Under the Communication strand we have further developed LGOL-Net which is an open source middleware solution that enables local authorities to join your website CMS to back office systems. Many back office suppliers, eg Anite, Oracle and many of the main suppliers, have already built connectors to LGOL-Net, which are also available open source Obviously implementing a new CMS system in to LA�s involves significant organisational change. We felt it important that as part of LAWs we develop guidelines around how to manage this change successfully. To achieve this we carried out some work based on models of LA�s that already have CMS and from this we have developed guidelines and sample organisation structures. Tied to these we have developed personnel specifications and role descriptions for each positions identified. Used � this refers to how you can measure the impact you are having on the community though web pages. How many hits, how long do people stay on the website � already so many solutions that do that, no point in developing another. At a strategic level can we look at the perforamce of an organisation in terms of their website � their impact on their community � report by IDeA. One issue which we identified form the start was Sustainability. To maintain the Laws products after the project has completed we have continued to foster and develop user and supplier groups. Phase one of the project looked at these areas. For transactions we looked at change of address, registering address � XML schema As part of the project we built generic content pages for all 743 services that LA�s provide. These pages match to the process identifiers in the ESD toolkit We then developed the content management system from the pathfinder project � which was APLAWs � now APLAWS+. [main difference is usability and mapping to LGCL]. This is all open source Information Architecture � This is where we developed the LGCL. Sure you are all aware of the list, it basically standardises website searches and categorises information. Supermarket analogy where would you expect to find sugar ? For the standards part of the project we looked at usability and access standards. All of the LAWs products are e-GIF and e-GMS compliant The project also developed a five community modules which are all open source which enable LA�s to interact with communities, these included jobs, clubs, events, self-publishing and locations Under the Communication strand we have further developed LGOL-Net which is an open source middleware solution that enables local authorities to join your website CMS to back office systems. Many back office suppliers, eg Anite, Oracle and many of the main suppliers, have already built connectors to LGOL-Net, which are also available open source Obviously implementing a new CMS system in to LA�s involves significant organisational change. We felt it important that as part of LAWs we develop guidelines around how to manage this change successfully. To achieve this we carried out some work based on models of LA�s that already have CMS and from this we have developed guidelines and sample organisation structures. Tied to these we have developed personnel specifications and role descriptions for each positions identified. Used � this refers to how you can measure the impact you are having on the community though web pages. How many hits, how long do people stay on the website � already so many solutions that do that, no point in developing another. At a strategic level can we look at the perforamce of an organisation in terms of their website � their impact on their community � report by IDeA. One issue which we identified form the start was Sustainability. To maintain the Laws products after the project has completed we have continued to foster and develop user and supplier groups. Phase one of the project looked at these areas. For transactions we looked at change of address, registering address � XML schema As part of the project we built generic content pages for all 743 services that LA�s provide. These pages match to the process identifiers in the ESD toolkit We then developed the content management system from the pathfinder project � which was APLAWs � now APLAWS+. [main difference is usability and mapping to LGCL]. This is all open source Information Architecture � This is where we developed the LGCL. Sure you are all aware of the list, it basically standardises website searches and categorises information. Supermarket analogy where would you expect to find sugar ? For the standards part of the project we looked at usability and access standards. All of the LAWs products are e-GIF and e-GMS compliant The project also developed a five community modules which are all open source which enable LA�s to interact with communities, these included jobs, clubs, events, self-publishing and locations Under the Communication strand we have further developed LGOL-Net which is an open source middleware solution that enables local authorities to join your website CMS to back office systems. Many back office suppliers, eg Anite, Oracle and many of the main suppliers, have already built connectors to LGOL-Net, which are also available open source Obviously implementing a new CMS system in to LA�s involves significant organisational change. We felt it important that as part of LAWs we develop guidelines around how to manage this change successfully. To achieve this we carried out some work based on models of LA�s that already have CMS and from this we have developed guidelines and sample organisation structures. Tied to these we have developed personnel specifications and role descriptions for each positions identified. Used � this refers to how you can measure the impact you are having on the community though web pages. How many hits, how long do people stay on the website � already so many solutions that do that, no point in developing another. At a strategic level can we look at the perforamce of an organisation in terms of their website � their impact on their community � report by IDeA. One issue which we identified form the start was Sustainability. To maintain the Laws products after the project has completed we have continued to foster and develop user and supplier groups. Phase one of the project looked at these areas. For transactions we looked at change of address, registering address � XML schema As part of the project we built generic content pages for all 743 services that LA�s provide. These pages match to the process identifiers in the ESD toolkit We then developed the content management system from the pathfinder project � which was APLAWs � now APLAWS+. [main difference is usability and mapping to LGCL]. This is all open source Information Architecture � This is where we developed the LGCL. Sure you are all aware of the list, it basically standardises website searches and categorises information. Supermarket analogy where would you expect to find sugar ? For the standards part of the project we looked at usability and access standards. All of the LAWs products are e-GIF and e-GMS compliant The project also developed a five community modules which are all open source which enable LA�s to interact with communities, these included jobs, clubs, events, self-publishing and locations Under the Communication strand we have further developed LGOL-Net which is an open source middleware solution that enables local authorities to join your website CMS to back office systems. Many back office suppliers, eg Anite, Oracle and many of the main suppliers, have already built connectors to LGOL-Net, which are also available open source Obviously implementing a new CMS system in to LA�s involves significant organisational change. We felt it important that as part of LAWs we develop guidelines around how to manage this change successfully. To achieve this we carried out some work based on models of LA�s that already have CMS and from this we have developed guidelines and sample organisation structures. Tied to these we have developed personnel specifications and role descriptions for each positions identified. Used � this refers to how you can measure the impact you are having on the community though web pages. How many hits, how long do people stay on the website � already so many solutions that do that, no point in developing another. At a strategic level can we look at the perforamce of an organisation in terms of their website � their impact on their community � report by IDeA. One issue which we identified form the start was Sustainability. To maintain the Laws products after the project has completed we have continued to foster and develop user and supplier groups.

6. Pilot Authorities APLAWS+ only Pilot Authorities Barnsley Metropolitan Borough Council Coventry City Council Bristol City Council Ashfield District Council LGOL-net only Pilot Authorities SouthKesteven District Council APLAWS+ and LGOL-net Pilot Authorities Greater Manchester e-Partnership (GMeP) - led by Bolton Watford Borough Council Sedgefield Borough Council Additional Pilot Authority Tameside Metropolitan Borough Council The LAWs project board wanted the pilot authorities to reflect a broad spectrum of activity around particular products, APLAWS+ and LGOL-net. As pilot authorities are being asked to present to a broader local authority audience of their experiences a broad geographical mix was required to ensure sustainability throughout England. The Pilot Authorities are: Barnsley Coventry Bristol Ashfield SouthKesteven Greater Manchester e-Partnership (GMeP) led by Bolton Watford Sedgefield TamesideThe LAWs project board wanted the pilot authorities to reflect a broad spectrum of activity around particular products, APLAWS+ and LGOL-net. As pilot authorities are being asked to present to a broader local authority audience of their experiences a broad geographical mix was required to ensure sustainability throughout England. The Pilot Authorities are: Barnsley Coventry Bristol Ashfield SouthKesteven Greater Manchester e-Partnership (GMeP) led by Bolton Watford Sedgefield Tameside

7. LAWs Benefits The LAWs project has created both software and supporting materials to help local authorities deliver services online. This will increase the quality and accessibility of services to customers. Citizens will be able to feel more in touch with the councils and able to interact more efficiently. � These products are open source and so reduce the cost of these solutions. At it lowest the national annual cost savings from implementing APLAWS+ and LGCL is four million pounds for all authorities and the highest a saving of nine million pounds. � The national annual value added from implementing LAWs Products for all authorities ranges from seventeen million to thirty five million pounds. � A key strategic benefit of the LAWs project is that it has encouraged suppliers to tailor more products to local authority requirements. The LAWs products provide measurable value for money to Local Authorities. All software products are open source, zero license fee. All other products are available free of charge on the website. Local authorities can then use funds that may have been spent on licenses for other solutions. Furthermore, costs for the addition of bespoke functionality are saved because the products have been designed specifically for local authorities. � The APLAWS+ content management system offers a one-off cost saving, avoiding the cost of a licensing fee. In addition, Local Government Category List (LGCL) is integrated into APLAWS+ thus saving customisation costs normally required for comparable commercial products. The annual savings from the use of LGCL, which is mandatory, is based on the cost of maintaining an alternate taxonomy. � These initial cost savings do not take into account efficiencies that local authorities can realise in services from using LAWs products. Copies of the Benefit guide are available here today or alternatively please download a copy from the LAWs website � www.localegovnp.org.uk/laws The LAWs project has created both software and supporting materials to help local authorities deliver services online. This will increase the quality and accessibility of services to customers. Citizens will be able to feel more in touch with the councils and able to interact more efficiently. � These products are open source and so reduce the cost of these solutions. At it lowest the national annual cost savings from implementing APLAWS+ and LGCL is four million pounds for all authorities and the highest a saving of nine million pounds. � The national annual value added from implementing LAWs Products for all authorities ranges from seventeen million to thirty five million pounds. � A key strategic benefit of the LAWs project is that it has encouraged suppliers to tailor more products to local authority requirements. The LAWs products provide measurable value for money to Local Authorities. All software products are open source, zero license fee. All other products are available free of charge on the website. Local authorities can then use funds that may have been spent on licenses for other solutions. Furthermore, costs for the addition of bespoke functionality are saved because the products have been designed specifically for local authorities. � The APLAWS+ content management system offers a one-off cost saving, avoiding the cost of a licensing fee. In addition, Local Government Category List (LGCL) is integrated into APLAWS+ thus saving customisation costs normally required for comparable commercial products. The annual savings from the use of LGCL, which is mandatory, is based on the cost of maintaining an alternate taxonomy. � These initial cost savings do not take into account efficiencies that local authorities can realise in services from using LAWs products. Copies of the Benefit guide are available here today or alternatively please download a copy from the LAWs website � www.localegovnp.org.uk/laws

8. LAWs Benefits LAWs can play a major role in enabling a Local Authority to meet strategic objectives and e-Government targets: Comprehensive Performance Assessment: LAWs can support a low to medium benefit in 5 areas and is focused on delivering services to customers at a time and place of their choice, this can enable authorities to achieve a high CPA rating. Priority Service Outcomes: LAWs Products support 10 out of the 14 PSO specifically addressing the following: R3 R24 G2 G21 G23 Efficiency Review: The efficiency review produced by Sir Peter Gershon in July 2004 is focused on releasing resources to the front line by integrating back office and improving transactional services. Both of these are areas encompassed by LAWs Products. National Strategy: This refers to the Office of the Deputy Prime Minister Strategy for local e-government priority areas. LAWs plays a major role in enabling delivery of services through electronic means. In addition, it enables efficient use of channels for transactional businesses. LAWs can play a major role in enabling a Local Authority to meet strategic objectives and e-Government targets: Comprehensive Performance Assessment: LAWs can support a low to medium benefit in 5 areas and is focused on delivering services to customers at a time and place of their choice, this can enable authorities to achieve a high CPA rating. Priority Service Outcomes: LAWs Products support 10 out of the 14 PSO specifically addressing the following: R3 R24 G2 G21 G23 Efficiency Review: The efficiency review produced by Sir Peter Gershon in July 2004 is focused on releasing resources to the front line by integrating back office and improving transactional services. Both of these are areas encompassed by LAWs Products. National Strategy: This refers to the Office of the Deputy Prime Minister Strategy for local e-government priority areas. LAWs plays a major role in enabling delivery of services through electronic means. In addition, it enables efficient use of channels for transactional businesses.

9. Integrated Public Sector Vocabulary (IPSV) What is IPSV? Merging the key vocabularies � GCL (Government Category List) LGCL (Local Government Category List) The seamlessUK Taxonomy

10. One vocabulary will reduce the confusion for public sector organisations (1) The single vocabulary supports citizens, customers and staff by offering easier, more efficient access to information by: consistent indexing, categorisation and retrieval interoperability across data sets from multiple organisations the ability to offer the same information across a variety of delivery channels

11. One vocabulary will reduce the confusion for public sector organisations (2) It will provide the mandatory encoding scheme for the eGMS�s Subject element. It will support the delivery of the Office of the Deputy Prime Minister Priority Outcome R3 �Community Information.� One vocabulary will reduce the overheads, costs and workload required to implement a controlled vocabulary within content management systems, search systems and automatic metadata creation systems. One vocabulary will offer a strategic advantage in linking e-enabled services to the Government's Directgov portal (www.direct.gov.uk).

12. How should you use / implement the IPSV? Not started building in the LGCL or haven�t got very far? You can start to implement IPSV from 4 April 2005. The ODPM has agreed that the IPSV is a recognised taxonomy and will meet the requirements of Local e-Government Priority Outcome R3. Authorities that are currently implementing the LGCL as part of R3 should continue to do so. (Further guidance and support around implementation of metadata and migration to the IPSV after December 2005 will follow.) Mappings to IPSV will be provided from LGCL and LGSL (4 April 2005) From Summer 2005, e-GMS will recommend the IPSV as the mandatory encoding scheme for subject metadata in place of GCL. You should be prepared to migrate to the new list to enable interoperability across the public sector. The date for completion of migration has not yet been fixed. Draft of IPSV (Integrated Public Sector Vocabulary) available NOW!

13. Integrated Public Sector Vocabulary Who is behind it? Office of the Deputy Prime Minister (ODPM) have funded the project through LAWs 11 Local e-Gov Standards Body (eSB) as guardians of the LGCL e-Government Unit (eGU) as owners of the GCL Essex County Council as owners of seamlessUK Timescale Complete by March 2005 Getting Involved http://www.esd-toolkit.org/integratedforums/ www.esd.org.uk/standards/ipsv ��

14. Sustainability TBC� On Monday 21st February 2005 the Office of the Deputy Prime Minister announced that Ownership of products developed by the Local e-Government National Projects will be offered directly to local authorities as part of the long term strategy for local e-government, it was announced today. This approach is consistent with the lead taken by local authorities in developing the National Projects and will enable all Councils to continue to reap benefits from the products. In the first instance, ownership of each National Project will be offered to the current lead authority. It will then be for each lead authority to decide if it wishes to share this opportunity with any other members of the National Project board or with existing or new commercial partners. If a lead authority does not wish to continue responsibility for the ownership of products, they will be offered to other councils and other suitable bodies including the Improvement and Development Agency (IDeA), the lead authorities of the Regional Centres of Excellence, other Government Departments where appropriate, and the private sector. Any National Project products which are not taken up after this second iteration will be discontinued. Whilst the LAWs project is currently not in a position to make an official announcement on the details of the arrangements as internal project talks are ongoing, there is a commitment amongst the existing partners to ensure that all of the products will have a sustainable existence beyond the end of the project funding by the ODPM.On Monday 21st February 2005 the Office of the Deputy Prime Minister announced that Ownership of products developed by the Local e-Government National Projects will be offered directly to local authorities as part of the long term strategy for local e-government, it was announced today. This approach is consistent with the lead taken by local authorities in developing the National Projects and will enable all Councils to continue to reap benefits from the products. In the first instance, ownership of each National Project will be offered to the current lead authority. It will then be for each lead authority to decide if it wishes to share this opportunity with any other members of the National Project board or with existing or new commercial partners. If a lead authority does not wish to continue responsibility for the ownership of products, they will be offered to other councils and other suitable bodies including the Improvement and Development Agency (IDeA), the lead authorities of the Regional Centres of Excellence, other Government Departments where appropriate, and the private sector. Any National Project products which are not taken up after this second iteration will be discontinued. Whilst the LAWs project is currently not in a position to make an official announcement on the details of the arrangements as internal project talks are ongoing, there is a commitment amongst the existing partners to ensure that all of the products will have a sustainable existence beyond the end of the project funding by the ODPM.

15. Contacts National Project Website: www.localegovnp.org/laws Project Office Email: Mark.Dixon@westsussex.gov.uk Project Office Phone Number: 01243 777276 For more information on the project and for downloadable versions of all the slides used today please visit the project website. I would now like to hand you back to Andrea who will introduce you to some of the key people here today.For more information on the project and for downloadable versions of all the slides used today please visit the project website. I would now like to hand you back to Andrea who will introduce you to some of the key people here today.

16. Introductions � Key People APLAWS+ Alasdair Mangham & Arturo Dell (LB Camden) LGOL-net Tim Rainey (Tameside MBC) Dave Cowan (CGI) Dave Maidment (Leeds City Council) Before we have a presentation on the Government Connect Programme I would like to introduce you to key people here today for APLAWS+ and LGOL-net. The workstrand leads for APLAWS+ Alasdair Mangham and Arturo Dell from London Borough Camden. LGOL-net�s workstrand lead is Tim Rainey, from Tameside MBC, also representing LGOL-net is Dave Cowan who will be facilitating the majority of the LGOL-net workshops and finally Dave Maidment from Leeds City Council who is chair of the LGOL-net User Group. ***HAND OVER TO DAVE MAIDMENT TO SAY A FEW WORDS*** We will all be available along with others from each workstrand to discuss any issue or answer any questions you may have, if you can not find us, have a general question about the project or do not know who is the best person to speak to is, please speak to either Mark Dixon or Rebecca Setterfield who will be around for the whole day and they will happily help. I would now like to hand you over to ��Before we have a presentation on the Government Connect Programme I would like to introduce you to key people here today for APLAWS+ and LGOL-net. The workstrand leads for APLAWS+ Alasdair Mangham and Arturo Dell from London Borough Camden. LGOL-net�s workstrand lead is Tim Rainey, from Tameside MBC, also representing LGOL-net is Dave Cowan who will be facilitating the majority of the LGOL-net workshops and finally Dave Maidment from Leeds City Council who is chair of the LGOL-net User Group. ***HAND OVER TO DAVE MAIDMENT TO SAY A FEW WORDS*** We will all be available along with others from each workstrand to discuss any issue or answer any questions you may have, if you can not find us, have a general question about the project or do not know who is the best person to speak to is, please speak to either Mark Dixon or Rebecca Setterfield who will be around for the whole day and they will happily help. I would now like to hand you over to ��