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New Generation Core Banking System For Sustained Growth. A Solution with Temenos T24. Nguyễn Hướng Minh Deputy Director Center for Technology based Product Development and Application Techcombank. Scenarios. Vietnam economy continues to have high rate of growth

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new generation core banking system for sustained growth

New Generation Core Banking System For Sustained Growth

A Solution with Temenos T24

Nguyễn Hướng Minh

Deputy Director

Center for Technology based Product Development and Application


  • Vietnam economy continues to have high rate of growth
    • increasing consumer income and spends
    • Booming Banking Services
  • Consumers have become more demanding, sophisticated and less loyal
  • Way given to multilateral arrangements between bank, customers, distributors and other parties
    • Banks being forced to share more revenue with third party distributors
  • Increasing regulatory and compliance requirements by the State Bank (SBV)
banks towards customer centric
Banks Towards Customer Centric
  • Most retail Banks whilst claiming to be customer oriented continue to structurally operate in product centric model
  • This structure constrains Bank’s to view Customer relationships panoramically, resulting in fragmentation of Customer relationships
  • Inability to provide consistent customer experience and inability to meet increasing aspirational needs of customers
implications for business
Implications for Business
  • New Business Models, delivery channels and newer services are pushing Banks operating on legacy systems to upgrade /replace their Core Banking Systems
  • The Alternatives to this are
    • Inability to respond rapidly to changes in market place
    • Higher Costs of operations resulting in being priced out of market and hence diminishing market share
weave business and it strategies together
Weave Business and IT Strategies Together

IT strategies flow from bank strategic intent

align core system strategies to business imperatives
Align Core System Strategies to Business Imperatives

Sample Business Needs

  • Develop new products quickly and reduce time to market
  • Enhance customer satisfaction by enabling 24*7 banking
  • Improved servicing for customer transactions
  • Reduce costs and drive economies of scale through shared best practice

Sample IT Implications

  • Systems must be flexible to provide for parameterization by which new products /services can be added without major modifications
  • Providerange of offering on alternate channels –Internet , ATM’s , mobile banking etc
  • On Line STP with automated exception handling
  • Robustand scalable systems enabling huge amounts of transaction processing
approach to core banking system upgrade
Approach to Core Banking System Upgrade
  • Use the opportunity to transform the Business rather than just replicate legacy
  • A Core Banking Project is a Business Project which is enterprise wide with Technology being an enabler to help Business achieve the benefits it seeks
  • Do not attempt to build a core banking system !!!
selection evaluation criteria
Selection Evaluation Criteria
  • Vendor / Partner track record and expertise
  • Technology Platform
    • Open Architecture
    • Integration flexibility with in house and third party
    • Scalability and future proof
    • Application security
  • Functionality “fit “/richness
temenos a company profile

Number of Clients

Temenos – A Company Profile

500+institutions, 600+live locations

temenos vendor being a solution partner
TemenosVendor being a solution partner


  • Reactive
  • Task orientation
  • Short term


  • Proactive
  • Solution orientation
  • Long term
t24 core banking system
T24 Core Banking System
  • Open Standards
    • Openplatform
    • Open database
    • Open J2EE application server
  • Integrated
    • Customer relationship management (CRM)
    • Centralized common processes
    • Consolidated Global Customer View (Know Your Customer)
    • Centralized Risk Management
  • Parameter Driven
    • User Customizable - Independent of supplier
    • Rapid time to market
  • “Bestof Breed” Practices
    • Decades of banking experience backing core applications & processes
  • Mission critical
    • 24 * 7 * 365
    • No End of Day Batch processing
  • Investment protection
    • Development philosophy - upgrade policy
    • Long term strategy

TEMENOS T24 as Enabler of Growth and Efficiency


Customer choice

and retention

Elimination of batch

Business agility

Efficient business

pipeline management


Operational excellence

Systems consolidation

and standardisation

Reduction of

risk & reg. compliance

Reduction of cost

of HW infrastructure




techcombank upgrades to t24r5
Techcombank Upgrades to T24R5

Project Milestones

  • Undertaken in October 2005
  • Non stop capabilities & Multi –Server modules achieved
  • Project completed in 8 weeks
techcombank before and after t24 upgrade
Techcombank “before” and “after” T24 Upgrade


  • Single Server Architecture
  • End of Day Batch Window
  • Performance Limits Reached
  • Multi-company
  • LD/ PD


  • Multi-server Architecture
  • Non-stop Processing
  • ImprovedPerformance Enabling Growth
  • Multi- book
  • AZ
t24 upgrade benefits derived for techcombank
T24 Upgrade - Benefits derived  for Techcombank
  • Increased ROIs
    • Develop new products and services at ease
    • Enable bank to concentrate on ideas and marketing while T24 take care of the rest.
  • Reducing Costs
    • Improved efficiency in real-time processing results in lower costs
    • Manual processes and paper flows are reduced by increasing computerized information
  • Improving Productivity
    • All modules are integrated
    • Front, middle and back office operations are fully supported
    • Timely information are provided