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Enhancing Public Transport: Innovations by BMTC in Bangalore

The Bangalore Metropolitan Transport Corporation (BMTC) prioritizes quality service and environmental responsibility in public transport. With initiatives like emission testing, e-GPS for vehicle monitoring, and e-ticketing systems, BMTC is committed to safety and operational efficiency, reflected in low breakdown and accident rates. Public consultation platforms foster community engagement, while events like Bus Day encourage sustainable commuter habits, leading to reduced traffic congestion and pollution. BMTC's continuous innovations enhance commuter experience and promote a cleaner Bangalore.

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Enhancing Public Transport: Innovations by BMTC in Bangalore

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  1. Rate per 10,000 kms Quality of Services No. of breakdowns 0.49 0.55 0.44 0.36 0.12 0.12 0.19 0.15 0.09 0.08 0.07 0.12 0.05 Bangalore Metropolitan Transport Corporation

  2. Rate per lakh kms Quality of Services Numbers No of accidents 0.32 0.26 0.29 0.26 0.23 0.15 0.22 0.18 0.22 0.14 0.16 0.15 0.12

  3. BMTC Committed to Environment • All Depots are equipped with emission testing facilities Rs. 1000/- award for information on polluting vehicles

  4. Effective Commuters addressing systems • Publication of Citizen Charter • Website: www.bmtcinfo.com • Bus route information on website • Call center facility • Publication of Time table • Public Address System at Bus stations

  5. Pioneer in IT initiatives • E-Depot: Depot activities computerized • E-procurement: E-Tendering System adopted for Procurement of goods & services • E-salary: ECS system of salary disbursement • E-GPS: On-line vehicle tracking and monitoring system on 1,000 vehicles • E-Ticketing: 1216 Electronic Ticketing Machines for ticket issue by conductors introduced on pilot basis • PIS: Passenger Information System & IVRS on the anvil • Call Centre facility provided • Website: www.bmtcinfo.com

  6. Popularising Public Transport • Bus Day is being observed for the citizens of Bangalore to leave their private vehicles at home and use public transportation for commuting from Feb 2010. • Traffic congestion reduced on the day. • There has been a drop in the pollution levels on the day.

  7. Public consultation • Traffic Committee of Police, BBMP and BMTC • Commuter Task Force participated by Grahak Shakthi (NGO)& RWAs • JNNURM consultations with citizens • Suggestions/Complaints through web page • Media analysis by traffic wing for citizens’ opinions.

  8. Financial Innovations… • Cost Cutting Measures adopted: • Swapping of high cost loans and Foreign Currency Non Resident loans • Introduction of Prompt payment Discount for chassis and other suppliers • Introduction of e-tendering • Tendering of chassis procurement • Tendering of Diesel procurement • Consultancy and recruitment for other departments. • Price negotiations • Auctioning of vehicles on running condition

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