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Radio Frequency Identification. The next thing…. Some definitions. Self service Patrons checking material in and / or out themselves either using barcode or RFID Radio frequency identification (RFID) A technology that uses radio waves to uniquely identify an object

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Presentation Transcript
some definitions
Some definitions
  • Self service
    • Patrons checking material in and / or out themselves either using barcode or RFID
  • Radio frequency identification (RFID)
    • A technology that uses radio waves to uniquely identify an object
      • Does not require direct contact or line of sight
      • Several objects can be identified at the same time
      • Information can be uploaded on the tag
patron self checkout barcode
Patron self checkout - barcode
  • Items checked out without staff assistance
  • Items scanned and the library’s database is updated
  • Patron receives a receipt with titles and due date of return
patron self check in barcode
Patron self check in - barcode
  • Items can be checked in by borrowers using the same machine
  • Advantage is that borrowers receive a receipt listing all items that have been returned
  • Borrowers are requested to place returned items on designated shelves
patron self checkout rfid
Patron self checkout - RFID
  • Items checked out without staff assistance
  • Materials are put on a desk top device that scans the information and updates the library’s database
  • No line of sight or contact required
  • Multiple items can be scanned at once
patron self checkin rfid
Patron self checkin - RFID
  • 1. Checkin using Selfcheck units and sort onto shelves
  • 2. Automatic book return
    • Scans items as they are placed through the chute
    • Connected with sorters at the back end
    • Return station takes item off patron’s card, issues a receipt and reactivates the security function
inventory scanner rfid
Inventory scanner - RFID
  • Portable scanner passed along the shelves for various wireless reading functions
    • Shelf reading
    • Searching for items on hold or listed as missing
security gates rfid
Security gates - RFID
  • Intelligent gates identify which item has not been checked out
  • Saves time and embarrassment
rfid tag
RFID tag
  • Core of the system
  • Fixed onto library item
  • Stores information – eg barcode
  • One single label for security and circulation
  • Australian standard being developed
building the business case
Building the business case
  • Project purpose
  • Benefits
  • In scope / out of scope
  • Value profile
    • Cost benefit analysis
    • Project budget
  • Timeframe
1 project purpose
1. Project purpose
  • The purpose of this project is to make circulation easy, quick and safe
  • Self service will provide the tools for staff to achieve the outcomes of the strategic plan
  • RFID enables the rapid and easy adoption of self service
this project is required because of
This project is required because of:
  • High circulation
  • Manual handling issues
  • Achieving the strategic direction of the library service
  • Security for the collection
  • Future proofs the library service
2 benefits
2. Benefits
  • Reduction in staff time spent on low value transactions
  • Improved security for collections
  • Reduction in manual handling
  • Ability to provide more programs and events in libraries
3 in scope out of scope
What’s included

Planning selection procurement and implementation of RFID application

Retrospective tagging of existing collection

What’s not included

Automated returns & sorting bins

Extensive building alterations

3. In scope / out of scope
4 value profile
4. Value profile
  • 1. Cost benefit analysis
  • What assumptions are you making about financing the project?
    • Borrowing the funds, one off grant, renting, leasing
    • Don’t forget depreciation
cost benefit analysis cont
Cost benefit analysis cont…
  • Bankable benefits:
    • Equipment savings (eg proloc cases, less pcs, barcode scanners)
    • Staff
  • Non bankable benefits:
    • Security of stock (no of missing items per year)
    • (Staff doing more productive work)
    • (Growing business – staff saved)
cost benefit analysis cont17

Retrospective tagging



Furniture modifications


Self check units

Staff units


Handheld scanners

Automated returns / sorting bins

Cost benefit analysis cont…
cost benefit analysis cont18
Cost benefit analysis cont…
  • Recurrent costs
    • Tags for new items
    • Depreciation
    • Maintenance
    • Licensing
    • Principle and Interest on loan
total cost benefit
Total cost benefit
  • Project costs + recurrent costs – project benefits
  • = total cost benefit over life of project
  • 5 years / 10 years
project budget
Project budget
  • Factor in finance
  • Leave out unbankable benefits
  • = whole of life costs arising from project
5 timeframe
5. Timeframe
  • Concept brief
  • Initial business case
  • EOI
  • Finalised business case
  • Selective tender
  • Vendor demonstrations on live LMS
  • Choose vendor
Detailed project management plan
  • Risk management plan
  • Intention to borrow
  • Change management plan
  • Start tagging collections
  • Rollout of self service units to branches
what is it going to look like
What is it going to look like?
  • Diamond Valley
    • 3 self checkouts
    • 3 staff units
    • 1 handheld device
    • Gates
resource implications
Resource implications
  • Project management
  • Change management
    • Transformational change
  • Retrospective tagging
for further information
For further information:
  • Bertelsmann Foundation’s International Network of Public Libraries
    • Research report by Holt, Ingemann Larsen and van Vlimmeren : Customer self service in the hybrid library, 2002
    • Implementation report by Mackenzie and van Vlimmeren, 2004
critical success factors
Set clear goals and communicate them

Establish numerical targets for self service

Location of self service units

Make self service convenient

Make it fool proof

Instruct and guide patrons

Staff advocacy and attitude

Impact on work processes

Theft protection


Critical success factors
  • RFID is a proven technology
  • It will achieve significant business efficiencies for reasonable cost
  • Not expected that costs will come down much
  • It’s the future of libraries and by adopting it now you will reap maximum benefits