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Attracting and Retaining Newcomers and Immigrant Employees September 30, 2011 . Don Rutherford don@culture-connect.com www.culture-connect.com. Workshop outline. Culture concepts Pros / cons of hiring culturally diverse Résumé screening The interview Integration. Gary Larson.

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attracting and retaining newcomers and immigrant employees september 30 2011

Attracting and Retaining Newcomers and Immigrant Employees September 30, 2011

Don Rutherford

don@culture-connect.com

www.culture-connect.com

Culture Connect

workshop outline
Workshop outline
  • Culture concepts
  • Pros / cons of hiring culturally diverse
  • Résumé screening
  • The interview
  • Integration

Culture Connect

slide3

Gary Larson

  • Inadvertently,
  • Roy dooms the entire earth to annihilation when,
  • in an attempt to be friendly,
  • he seizes their leader by the head and shakes vigorously.
slide4

Culture

  • Our learned way of living.
  • What and how we think, feel and act.
  • “Common sense is the collection of prejudices acquired by age 18.” Albert Einstein
slide5

Distribution of Cultural Norms

Culture A

Culture B

Culture Connect

slide6

Iceberg Analogy Of Culture

  • Explicit (10%)
  • Resume, dress code, office layout…
  • Implicit (90%)
  • Values & beliefs
    • Resume expectations
    • Interview expectations
    • Gender relations
    • Conflict management
    • Manager/employee rels.
    • Teamwork....
slide7

Your Culture - Considerations

Personal – nation, ethnicity, gender, age, personality, education, religion…

Corporate – hierarchy, decision-making, inclusiveness, communication…

Culture Connect

canada
Canada

Culture Connect

sources of immigration
Sources of Immigration
  • To Canada (2009)
    • China
    • Philippines
    • India
    • United States
    • United Kingdom
    • France
    • Pakistan

Culture Connect

team effectiveness
Team Effectiveness

Highly

Ineffective

Average

Effectiveness

Highly

Effective

Multi-cultures Single-culture Multi-cultures

Culture Connect

Nancy Adler, International Dimensions

diversity in workgroups pro con
Diversity in Workgroups – Pro/Con
  • Disadvantages
  • Lack of cohesion – mistrust, miscommunication, stress
  • Takes more time
  • Consensus difficult
  • Less efficient

Advantages

  • Increased creativity – perspectives & ideas
  • Better problem definition, more alternatives, better solutions & decisions

Culture Connect

attract diverse applicants
Attract Diverse Applicants
  • Reward / recognize employees for recommending potential new employees
  • Treat people well; not necessarily the same
  • Demonstrate that you have happy, diverse employees who are being promoted
  • Make web site & all publications inviting – showing & mentioning diversity
  • Advertise positions in less mainstream publications / web sites

Culture Connect

resume differences action steps
ResumeDifferencesAction Steps

“Jack of all trades”

Ph.D. fits all positions

Lack of accomplishment

Resume sent to wrong person

  • Dig for expertise in interview
  • Focus on transferable skills and experience
  • As above
  • Explain what you as interviewer are looking for
  • Dig for accomplishments
  • Check out the university
  • Redirect

Culture Connect

resume differences action steps1
ResumeDifferencesAction Steps

Over-emphasis of the less important

Inappropriate information

Peculiar cover letters

Assessing qualifications

  • Don’t reject on this basis alone
  • Explain what you as interviewer are looking for
  • Get another opinion
  • Evaluate academic credentials by specialized organizations such as World Education Services, IQAS

Culture Connect

recruitment action steps
Recruitment Action Steps
  • Include people who are not part of the mainstream on the recruitment and selection team

• Create clear and specific position descriptions with “must have” and “nice to have” skills

  • Don’t reject resumes because they only describe responsibilities

• Consider overlooking frequent changes of positions after and before immigration

Culture Connect

recruitment action steps1
Recruitment Action Steps

• Focus on progression of culturally different candidates.

• Explain in detail the recruiting process used in your organization. You may post on your website a description of the steps and sample resumes.

  • Define upfront the English-language skill level required for the position.

Culture Connect

recruitment action steps2
Recruitment Action Steps
  • Use short-term contracts (whenever possible) to reduce the risk of hiring the wrong person.
  • Use the graduates of special programs designed to help immigrants find positions.

Culture Connect

interview opening
Interview – Opening
  • “Be present” with situation
  • Suspend judgement for a brief time
  • Be prepared for surprises; be flexible
  • Be aware of your assumptions and reactions
  • Explicitly state your expectations as appropriate
  • Get the support of colleagues when confused

Culture Connect

cross cultural communication
Cross-cultural communication

Non-verbal communication

  • Space
  • Body language
  • Gestures
  • Dress code
  • Tone of voice
  • Sense of humour
  • Scents – perfume, cologne

Culture Connect

cross cultural communication1
Cross-cultural communication

Verbal communication

  • English as a second language
  • Accents
  • Silence
  • Acronyms / abbreviations
  • Different versions of English
  • Sports English
  • Connotations

Culture Connect

interview differences
Interview Differences
  • Greetings
  • Chit-chat
  • Gestures and body language
  • Showing too much or too little emotion
  • Excessive deference (hierarchy)

Culture Connect

interview middle
Interview – Middle
  • Interpersonal/team skills
    • Work on a project: formal authority, your role, deadlines, conflicts
  • Individual / Collective
  • Time – linear vs. fluid
  • Conflict – saving face

Culture Connect

interview middle1
Interview – Middle
  • Business/Customer orientation
    • Developing and maintaining relationships with users/business partners /clients / or users & handling challenges
  • Hierarchy
  • “Customer is king”

Culture Connect

interview middle2
Interview – Middle
  • Ability to Learn/Adaptability
    • situations in which you have had to adjust quickly; what boss have you worked the most effectively for?
  • Manager/employee relations – hierarchy
  • Delegation / empowerment

Culture Connect

interview middle3
Interview – Middle
  • Planning & Organization
    • manage your time and prioritize your work
  • Manager/employee relations – hierarchy
  • Your Strongest Technical Skill
  • Individual / group contribution

Culture Connect

interview middle4
Interview – Middle
  • Initiative/Problem Solving
  • Initiative
  • Risk tolerance
  • Communication Skills
  • Direct vs. indirect
  • Hierarchy

Culture Connect

interview end
Interview – End
  • Explain company context and position
  • We have a diverse workforce – women & culturally diverse in leadership roles, LGBT, physically disabled, religious beliefs…
  • Do you have any special requirements during work day / work year?
  • Answer their questions & next steps

Culture Connect

references
References
  • Check them out for validity – education & work experience
  • Check them out for the important questions – gender relations, interpersonal/team skills, adaptability…
  • Call other countries as necessary

Culture Connect

hierarchy
Hierarchy

I prefer working for managers who

give me enough freedom

so that I can determine the

best direction for myself

give me clear directions

so that I know what

they want me to do

Culture Connect

hierarchy1
Hierarchy

I prefer working for managers who

give me enough freedom

so that I can determine the

best direction for myself

give me clear directions

so that I know what

they want me to do

France

UK

India

Canada

Culture Connect

low hierarchy high hierarchy
Low Hierarchy High Hierarchy
  • Minimize levels of power
  • Manager earns right to power through performance
  • First priority is getting business objective accomplished
  • Employees not afraid to disagree with boss
  • Titles and position smaller role
  • Senior people are not necessarily older and male
  • Value power level differences
  • Employees accept that a manager has right to more power
  • First priority is often pleasing the boss. Chain of command respected.
  • Employees generally afraid to disagree with boss
  • Titles and position command respect
  • Senior people are typically older and male

Culture Connect

once hired
Once Hired
  • Common issues – lack of initiative, slow to pick up new stuff, not fitting in, odd behaviours…
  • Culture shock & adjustment
  • Preparing the receiving workgroup
  • New employee orientation
  • Coaching

Culture Connect

technical vs soft skills
Technical vs. Soft Skills

Technical

Skills

High

Medium

Low

Low Medium High

Soft Skills

Culture Connect

motivating leader change
Motivating Leader Change
  • Alberta companies are focussed on growth
  • Cannot grow or even maintain position without new employees
  • Are not / will not be enough Canadian-born candidates
  • Learn to utilize recent immigrants or die

Culture Connect

motivating leader change1
Motivating Leader Change
  • Work with senior company leaders to acknowledge issue, develop game plan & restate it regularly to org
  • Ensure leaders are constantly reminded of changing times and encouraged to develop their own plans for meeting the worker shortages
  • Provide tools / training to assist leaders to make the transition to a new hiring process / model
  • Build on recent successes of bold new initiatives

Culture Connect

final comments
Final Comments
  • Withhold judgement; seek multiple explanations
  • Know own biases & work to overcome
  • Individualism / hierarchy / look for the patterns
  • Is this a “diamond in the rough”?
  • Who is the best candidate?

Culture Connect

final comments1
Final Comments
  • No magic bullet – becoming a more competence recruiter of culturally diverse candidates involves numerous small steps
  • The ideas and practices discussed here may seem simplistic, but the vast majority of cross-cultural problems encountered have their roots in basic communication, judgement and relationship issues.

Culture Connect

slide39

“In learning about cultures,

we generalize.

In real life,

we treat people as individuals.”

Culture Connect

attracting and retaining newcomers and immigrant employees september 30 20111

Attracting and Retaining Newcomers and Immigrant Employees September 30, 2011

Don Rutherford

don@culture-connect.com

www.culture-connect.com

Culture Connect