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Comprehensive Corporate Training Program for GM Introduction

Elevate employee competency through training on company standards, procedures, and key roles, enhancing service quality and ensuring safety and guest satisfaction. Includes sessions in Cairo office and on-site property introduction.

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Comprehensive Corporate Training Program for GM Introduction

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  1. Corporate Training and Introduction for Mr. Efstratios A. Rectsinis GM SYM Pioneers and SY Mut Inn January 17 to 22, 2009

  2. Goal • Our aim is to give our employees the best introduction on our • company and its different brands and to focus on the implementation of the company quality standards, procedures and goals. • We also want to introduce the key positions essential for the future tasks in the relevant region/hotel. • Our main focus will be on the following areas: • Security and safety • Guest survey (GSI, Tour Operators and Internet) • Food quality, service and cleanliness • Up-selling • Product maintenance • Personal goals • Future hotels projects (Owned and Managed hotels)

  3. Introduction program in Cairo January 17 to 19, 2009 • The introduction in Cairo should take 2 days, including a quick meeting for presenting Jaz Hotels and Resort with the CEO. • Further the employee will meet with all the Department Heads based at Cairo Head Office : • Director Managed Hotels (if needed) • Corporate Director of Operations • Regional Dir. of HR • Marketing Manager • Group Director of Sales & Marketing or Deputy or Sales Manager of the Hotel • Corporate Financial Controller • Regional Purchasing Manager • Tour operators (if based in Travco) • Other Travco companies based on individual needs

  4. Introduction program in Cairo Introduction program in Cairo January 17 to 19, 2009 • Each Department Head will prepare a schedule for his department based on the sample below: • Operation • Organization Chart entire Head Office • Hotel history • Challenges in the region/hotel • Development and projects or renovation • Last inspection list and key points to supervise • Handover soft and printed data • Handover Emails • Consolidated Jaz Hotels & Resorts Brochures/Hotel Fact Sheet

  5. Introduction in the property January 20 to 22, 2009 • The last step of the program is the introduction within the property. • This one will last for 2 days and include: • Tour of the entire property • Presentation to the Project Manager and his Engineers • Presentation to the Owning Company • The introduction on site will be accompanied by Director of Managed Hotels and CDOO.

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