Tiffany Christensen. Partnering with Patients: A Bed’s Eye View . 4 PFCC Guiding Principles.
Dedicated volunteers who want to help improve care across Duke Medicine
The Duke PAC has a mission to provide patients and family perspectives to Duke Medicine with the goal of enhancing patient-centered care; to respect the needs of the human spirit; and to bring together patients, their families, and their caregivers as partners in healing, education, and research
1. Provide opportunity for patients and families to actively engage in efforts to improve the patient/family experience.
2. Provide opportunity for Duke to get real patient/family feedback from people who have “been there” but are not currently in crisis, have been properly trained to use experiences as a learning tool and have some understanding of the complexities of change
Across Duke Medicine! At the system level (DUHS), hospitals, ambulatory care, primary care, home health and hospice, health profession schools
Patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care.
~Institute for Patient and Family Centered Care
What it is:
What it isn’t:
Patient Advocacy (or Advisory) Council
Duke University Health System Patient Advocacy Council
Patient and Family Advisory Council (Commonly used in reference to the Children’s Hospital Council)
Means Local PAC and is the general name for non-specific PAC groups
The health system leadership council comprised of staff providers and leadership dedicated to improving patient care through PFCC strategies
Sample of 2012 Videos: