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Engaging with others for Medicines Management Improvement

Key Slides. Engaging with others for Medicines Management Improvement. Key elements to engagement. Make meetings interactive Ask people what the problems are Remember that other people have a stake in what you are trying to achieve Involve stakeholders in the decision making process

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Engaging with others for Medicines Management Improvement

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  1. Key Slides Engaging with others for Medicines Management Improvement

  2. Key elements to engagement • Make meetings interactive • Ask people what the problems are • Remember that other people have a stake in what you are trying to achieve • Involve stakeholders in the decision making process • …and involve them in implementation • Communicate widely • Listen actively • Understand the nature of objection and resistance

  3. Judgment Assumptions Impulses Be aware of your choices ‘Apprehend’ the meaning of others Behaviour triggered by perceptions which could be wrong Create an environment for dialogue Suspend Ref: David Bohm

  4. Why Dialogue Matters Because it: • creates and underpins collaborative partnerships • acknowledges and values differences • encourages new ideas • helps people to take responsibility • enables people to cope with risk and complexity • facilitates the making and ownership of difficult decisions

  5. Keep people engaged by focussing on: • recognising that you can’t make staff work any harder • improving the patients’ lot • The fact that you don’t have to change a lot to have an impact • ‘how you can”, rather than “why you can’t’

  6. Plan your approach Sell the benefits of involvement Ask people for their opinions Promote the Initiative positively Continue to involve people in the process Listen to what they have to say Consider objections carefully

  7. “Selling” change • Relative advantage compared to current • Compatibility with current system & values • Simplicity of change and transition • Trialability - how easy is it to test? • Observability of change and its impact Source: Rogers

  8. Other techniques that are useful for engaging others • Look at the service from other people’s perspective • Explain precisely what you are trying to achieve • Plan the tools and techniques you are going to use in a meeting or group session

  9. Summary • Medicines management improvement requires the engagement of people from a wide range of backgrounds • Plan and prepare for engagement • Sell the benefits of engagement • Recognise resistance and objection • Use communication skills to engage people

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