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NJ SHARES ACCOUNTABILITY PLAN Jackie Berger 2004 NFFN June 7, 2004. Accountability Plan. Elements of the Plan Fiscal Integrity Operational Integrity Program Impact Partners NJ SHARES Agencies Utilities. Accountability Plan. Tools NJ SHARES agency visits Financial controls

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Nj shares accountability plan jackie berger 2004 nffn june 7 2004

NJ SHARES

ACCOUNTABILITY PLAN

Jackie Berger

2004 NFFN

June 7, 2004


Accountability plan
Accountability Plan

  • Elements of the Plan

    • Fiscal Integrity

    • Operational Integrity

    • Program Impact

  • Partners

    • NJ SHARES

    • Agencies

    • Utilities


Accountability plan1
Accountability Plan

  • Tools

    • NJ SHARES agency visits

    • Financial controls

    • Documentation of procedures

    • Board financial reports

    • Audit

    • Process evaluation

    • Client interviews

    • Analysis of NJ SHARES database

    • Client tracking system


Client tracking system
Client Tracking System

  • Goals

    • To measure client payment behavior prior to receiving grants

    • To measure the impact of NJ SHARES on clients served by the program

    • To confirm that all grants are credited to clients’ accounts

    • To measure the length of time between grant application and credit to account


Client tracking system1
Client Tracking System

  • Data and Data Sources

    • Grant data

      • Requirements: utility, grant amount, application date, award date, type of emergency

      • Source: application/on-line system

    • Demographic data

      • Requirements: annual income, single parent household, number of children under 18, elderly, unemployed

      • Source: application/on-line system


Client tracking system2
Client Tracking System

  • Data and Data Sources (continued)

    • Billing and payment data

      • Requirements: dates and amounts billed, dates and amount paid, source of payment, date grant credited to account

      • Source: utility billing and payment data


Client tracking system3
Client Tracking System

  • Performance Measures

    • Status prior to receiving services

      • Mean and median level of arrears prior to receiving grant

      • Percent of households that made 0,1,2,and 3 (or more) payments in the 3 months prior to receiving the grant

      • Mean and median number of payments in the 3 months prior to receiving the grant

      • Percent of households that made at least $100 in payments in the 3 months prior to receiving the grant

      • Mean and median amount of payments in the 3 months prior to receiving the grant


Client tracking system4
Client Tracking System

  • Performance Measures (continued)

    • Status at 3 months, 6 months and 1 year after grant

      • Percent of households with utility service

      • Mean number of payments made

      • Mean percentage of bills covered

      • Mean level of arrears

      • Mean change in arrears (since before grant)


Client tracking system5
Client Tracking System

  • Performance Measures (continued)

    • Utility performance

      • Confirm that all grants have been credited to the customers’ accounts

      • Mean and median length of time between application for grant and credit to account


Client tracking system6
Client Tracking System

  • Results

    • 2002: selected 10 clients and obtained data from PSE&G

    • Service

      • All clients for whom data were available had service 3 months, 6 months, and 1 year after grant was received


Client tracking system7
Client Tracking System

  • Results

    • Mean arrears:

      • Prior to grant receipt: $771

      • 3 months after grant receipt: $245

      • 6 months after grant receipt: $239

    • Mean percent of bills paid:

      • 3 months after grant receipt: 100%

      • 6 months after grant receipt: 99%

      • 1 year after grant receipt: 100%

    • One year after grant receipt, all clients paid at least 87% of their bills


Client tracking system8
Client Tracking System

  • Results

    • 2003: 5 clients selected from each utility, data received from SJG, NUI, RE, and PSE&G

    • Good faith payments

      • Mean number of payments made in 3 months prior to grant: 3

      • Mean $ of payments in 3 months prior to grant: $286

      • Percent of clients who did not meet requirements: 20%

      • Percent of clients who made no payments in 90 days prior to grant: 10%


Client tracking system9
Client Tracking System

  • Results

    • Time to receive grant

      • Mean number of days: 12

    • Mean arrears

      • Prior to grant receipt: $694

      • 3 months after grant receipt: $719

    • Mean percent of bills paid:

      • 3 months after grant receipt: 92%


Fiscal integrity
Fiscal Integrity

  • NJ SHARES Financial Controls

    • Purpose: certify that dollars are spent on administration, service delivery, and grants

    • Tools: financial controls, Board financial reports, audit


Fiscal integrity1
Fiscal Integrity

  • Agency Financial Controls

    • Purpose: certify that agencies are performing the services for which they are paid

    • Tools: NJ SHARES agency visits, client interviews, audit

    • Purpose: certify that agencies are not fraudulently certifying ineligible households

    • Tools: audit


Fiscal integrity2
Fiscal Integrity

  • Utility Financial Controls

    • Purpose: certify that funds they receive are being used to pay arrearages

    • Tools: client tracking system, client interviews


Operational integrity
Operational Integrity

  • NJ SHARES

    • Purpose: confirm that NJ SHARES has a documented set of operations procedures and is following those procedures

    • Tools: documentation of procedures, process evaluation


Operational integrity1
Operational Integrity

  • Agencies

    • Purpose: develop minimum service delivery requirements and confirm that agencies are following those procedures

    • Tools: NJ SHARES agency visits, audit, process evaluation


Operational integrity2
Operational Integrity

  • Utilities

    • Purpose: develop a set of operations procedures and confirm that utilities are following those procedures

    • Tools:client tracking system


Program impact
Program Impact

  • Targeting

    • Purpose: confirm that the participant demographics are consistent with program targets

    • Tools: analysis of NJ SHARES database


Program impact1
Program Impact

  • Commitment

    • Purpose: confirm that NJ SHARES recipients meet the “program commitment” criteria

    • Tools: client tracking system


Program impact2
Program Impact

  • Tracking

    • Purpose: see if NJ SHARES has resolved the utility payment problem for clients

    • Tools: client tracking system


Program impact3
Program Impact

  • Feedback

    • Purpose: interview a sample of program participants to assess process and impact concerns

    • Tools:client interviews