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Dual Billing Process Flows

Supplier receives. and processes. Customer payment. Distribution. Company receives. and processes. Customer payment. Meter reading. entity sends. usage. Document # 09-6C. Dual Billing Process Flows. (Model Business Practices 2.2.3). Customer pays. Customer pays. Customer receives.

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Dual Billing Process Flows

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  1. Supplier receives and processes Customer payment Distribution Company receives and processes Customer payment Meter reading entity sends usage Document # 09-6C Dual Billing Process Flows (Model Business Practices 2.2.3) Customer pays Customer pays Customer receives Supplier Customer receives Distribution Company bill for energy for energy bill for distribution for distribution Customer charges charges charges charges (2.2.1.2) (2.2.1.2) Invoice Customer Customer Payment Supplier Payment prepares and Supplier renders bill for energy (2.2.1.1) Distribution Company prepares Invoice Distr. Company and renders bill for distribution (2.2.1.1) Entity Usage u sage Rdg . Mtr

  2. Dual Billing Process Flows Meter Usage Cancellation and Restatement Process (Model Business Practices 2.2.3) Customer receives adjusted Supplier Customer receives Customer charges adjusted Distribution Company charges adjusted invoice Supplier Supplier initiates adjusted re - bill process invoice Distribution Company initiates Distr. Company re - bill process cancelled cancelled restated restated Entity usage usage usage usage Rdg Meter reading entity determines initial usage was incorrect; sends cancel usage notice and restated usage . Mtr

  3. Delay caused by Billing Party? Billing Party performs cancel and rebill (unless other action specified in BSA) (2.4.1.8) Consolidated Billing - Bill Ready Process Flows (Model Business Practices 2.4.3) Customer receives bill Customer Billing Party Billing Party Billing Party prepares & renders receives usage calculates its bill with all available data charges charges No Yes No Yes Process NBP transactions Billing Party NBP Yes file O.K. for Yes NBP charges processing? Transaction in time for O.K.? bill? Hold for next bill? No Yes No As specified in BSA (2.4.1.7) Billing Party Send acknow - Send rejection Send rejection receives Non - Hold ledgement notification notification Billing Party transaction for (2.4.1.2) Send rejection (2.4.1.6) (2.4.1.3) charges next bill notification Meter reading entity sends usage Receive Receive Receive NBP resends acknow - rejection rejection ledgement for next bill Billing Party Non - Billing Party Time to Time to Non - Billing calculates its - Yes No No fix & fix & Party receives charges and re - submit? re - submit? Non usage data sends them to Billing Party Hold transaction(s) for Yes next bill

  4. Delay caused by Billing Party? Transactions held from prior periods Billing Party performs cancel and rebill (unless other action specified in BSA) (2.4.1.8) NBP file O.K. for processing? Transactions held from prior periods Consolidated Billing - Bill Ready Process Flows Meter Usage Cancellation and Re - bill Process (Model Business Practices 2.4.3) Customer receives bill Customer Billing Party Billing Party Billing Party receives calculates its prepares & renders restated charges bill with all available usage data charges Yes No Yes Process NBP transactions Billing Party Yes Yes No NBP charges Transaction in time for O.K.? for bill? Yes Hold for next bill? No Yes As specified in BSA No No (2.4.1.7) Billing Party Send rejection Send acknow - Send rejection receives Non - Hold notification ledgement notification Billing Party transaction for Meter reading entity (2.4.1.3) (2.4.1.2) Send rejection (2.4.1.6) charges next bill determines initial usage notification was incorrect; sends cancel usage notice and corrected Receive Receive Receive NBP resends acknow - rejection rejection ledgement for next bill Billing Party Non - Billing Party Non - Billing Yes calculates its Time to Time to - Party receives No No charges and fix & restated fix & Non sends them to re - submit? usage data re - submit? Billing Party Hold transaction(s) for Yes next bill

  5. Consolidated Billing - Rate Ready Process Flows (Model Business Practices 2.5.3) Customer receives Customer Consolidated Bill Billing Party Billing Party calculates prepares and Billing Party renders charges Consolidated Bill Input Rate Codes Billing Party Billing Party and prices in Billing Party Billing Party receives billing system sends notice of calculates usage data (2.5.1.1 & Non - Billing Non - Billing Party 2.5.1.2) Party charges charges using (2.5.1.3) effective Rate Codes Billing Party Provides Rate Codes Non - Billing and prices Party receives (2.5.1.1 & 2.5.1.2) - billing data Non Entity Meter reading entity Rdg sends usage . Mtr

  6. Meter reading entity determines initial usage was incorrect; sends cancel usage notice and restated usage Consolidated Billing - Rate Ready Process Flows Meter Usage Cancellation and Re - bill Process (Model Business Practices 2.5.3) Customer receives Customer adjusted Consolidated Bill Billing Party Billing Party re - bills the re - calculates Customer using Billing Party restated usage charges (2.5.1.5) Billing Party Billing Party receives restated Billing Party usage data sends notice of Billing Party credit/debit or re - calculates net amount to Non - Billing Party Non - Billing Part charges (2.5.1.5) Non - Billing Party receives notice and Billing Party re - states customer Accounts Receivable (2.5.1.5) - Non Entity Restated Cancelled usage usage Rdg . Mtr

  7. Single Retail Supplier Billing (Model Business Practices 2.6.3) Customer Receives Bill (Energy& Distribution Customer charges) Does monthly usage match Accept ? invoice? Receives Supplier (Y) Distribution (Y) Receives Invoice Usage (N) (N) Send Usage Rejection Notice (Y) Receive/Send Receives Usage Rejection (N) Agent Central Registration Usage Notice Accept ? Meter Reading Entity Send/ Meter Reading Entity Resend Usage Correct Usage Info. Send/Resend Invoice Calculate Dist. Co * Distribution Receives Usage Calculate Supplier charges (including Dist. Co related charges), produces and sends Send Usage Customer bill Rejection Notice Receive Rejection Notice charges and/or adjustments Receive rejection notice Dashed line denotes process if model includes a Central Registration Agent who also performs market settlement

  8. Customer disputes NBP bill Has BP made payment to the NBP Billing Party renders bill Non - Billing Party receives payment Consolidated Billing – Payment Processing Assumption of Receivables Process Flow (Model Business Practices 2.8.3) Customer Customer receives Yes bill No Billing Party will Billing Party withhold payment receives notification for disputed NBP No of Customer dispute charges (2.7.1) (2.8.1.9) Billing Party Yes Billing Party Billing Party Billing Party Proceed with reverses payment sends remittance remits funds Customer dispute made for disputed NBP notification to the to the Non - Billing process as specified charges Non - Billing Party Party ’ s financial (2.7.1.2) (2.8.1.9) (2.8.1.3) institution (2.8.1.4) Billing Party Non - Billing Party - receives notification Non

  9. Customer makes payment Payment posted in accordance with payment posting order (2.9.1.2) Consolidated Billing – Payment Process Pay As You Get Paid Process Flows (Model Business Practices 2.9.3) Customer Billing Party receives payment Payment (2.9.1.1) adjusted (2.9.1.5) Billing Party Billing Party sends remittance remits funds Billing Party notification to the to the Non - Billing Billing Party Non - Billing Party Party ’ s financial Billing Party settles the (2.9.1.3) institution (2.9.1.4) sends remittance financial obligation notification to the with the Non - Billing Party NBP ’ s financial (2.9.1.5) institution (2.9.1.5) Billing Party Non - Billing Party Non - Billing Party Non - Billing Party Non - Billing Party - receives notification receives financial receives payment receives notification Non settlement

  10. Customer Supplier Co * Distribution Bank Supplier Distribution Co Bank Single Retail Supplier Billing - Remittance from Supplier and Payment from Bank (Model Business Practices 2.10.3) Send payment Send Remittance authorization Detail Agent Central Registration Receives Receive Funds Remittance Detail Deposited Information Receives Sends Payment Payment Authorization Authorization only Receives Payment Deposits funds Authorization

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