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SOFT SKILLS ( Sometimes known as People Skills). Soft Skills. Soft skills are either a natural talent, taught or learned through practical experience. Soft skills are influenced by your own behaviours, beliefs and attitudes. What are Soft Skills?.

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SOFT SKILLS ( Sometimes known as People Skills)


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    1. SOFT SKILLS(Sometimes known asPeople Skills)

    2. Soft Skills • Soft skills are either a natural talent, taught or learned through practical experience. • Soft skills are influenced by your own behaviours, beliefs and attitudes.

    3. What are Soft Skills? • Soft skills are the social skills that people have. • People have different levels of these social skills. • Soft skills can be learned and improved upon. • Soft skills are needed for everyday life as well as work. • Soft skills are how we relate to each other.

    4. Are Soft Skills Important? • They are the interpersonal skills that help you to get along with other people. • They are the skills that enhance your interaction with others. • They are the skills that can enhance your career prospects. • They are the skills that can enhance your job performance.

    5. Discuss what you think • Identify some of the soft skills a Receptionist would need:- Examples: • The ability to listen to customers. • Judge customers’ needs and awareness of cultural diversity. • Honesty and integrity. • Have a polite, considerate and friendly personality. • Good personal appearance (cleanliness and clothing).

    6. Think about it • Would you like to work with someone who never smiles, always looks on the negative side, has no sense of humour and is always in a bad mood? • Do you know someone who never takes part in things, never helps or listens to others and only does the minimum yet takes all the credit? • ARE YOU THAT PERSON?!?!? .

    7. Think about it • Class discussion:- Have you been in a situation where you have worked with or been a customer served by someone with poor soft skills?