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Comprehensive Disaster Recovery Plan Development with a Focus on High-Risk Scenarios

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  1. Disaster Recovery: Plan Development Mark Carlson, VP of Information Technology SMI – Carrollton, GA ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

  2. Topics • Original versus Current BC Plan • Roles and People • Plan Development • Plan Creation • Tabletop Exercises • Recovery Tests • Disaster Events

  3. Original Plan • FEMA Based • Full featured BCP with focus on “the plan” • Components • Risk Assessment • Emergency Communication Plan Quick Reference • Emergency Action Plan • Incident Prevention Plan • Testing Scripts … and more

  4. Current Plan • “Operations” based • Simplified DR plan with focus on high risk and the highest probability outage scenarios • Primary Component • Scenario Tables (including onsite and offsite) • Associated Components • Tabletop exercises • Testing scripts

  5. From Then to Now

  6. Roles and People • Business Continuity Team • BC Plan Manager • BC Plan Testing Team • Incident Response Team • Incident Response Coordinator • Recovery Agents…

  7. Roles and People Cont. • Specific Positions • Operational Management • Technical Management • Chief Operating Officer • Personalities

  8. Plan Development: Workflow Update Disaster Disaster Test Plan Creation Tabletop Exercises

  9. Plan Creation Update Disaster Tabletop Exercises Recovery Test Plan Creation

  10. Plan Creation • Survey Operational Environment • Define High Risk, Most Common Scenarios • Organize by Operational / Technical Services • Plug-in Recovery Activities into “Scenario Tables” • Create Tabletop & Testing Script Documents

  11. Plan Creation: Table TOC

  12. Plan Creation: Table TOC

  13. Scenario Table Structure • Scenario Setup • Description, Services Affected, Mitigation, Symptoms, Response Coordinator • Phase 1 – Impact Assessment • Phase 2 – Recovery • Phase 3 – Restoration

  14. Sample Scenario Table

  15. Sample Scenario Table Cont.

  16. Sample Scenario Table Cont.

  17. Sample Scenario Table Cont.

  18. Sample Scenario Table Cont.

  19. Sample Scenario Table Cont.

  20. Tabletop Exercises Update Disaster Plan Creation Recovery Test Tabletop Exercises

  21. Tabletop Exercise • Scenario Table Walkthrough • Mental exercise for DR team (Recovery Phase) • Notes appended to the scenario tables • Scenario Table Quality Improvements • BC Manager compiles feedback • Operational validation • Technical details may be added • Contact information verified

  22. Tabletop Exercise Document

  23. Recovery Test Update Disaster Creation Tabletop Exercises Recovery Test

  24. Recovery Test Documents • Testing Scripts • Disaster Recovery Scorecard

  25. Recovery Test Scripts

  26. Recovery Test Scripts Cont.

  27. Testing Scorecard • Setup & Dismantle Results • Application Results

  28. Testing Scorecard: Infrastructure

  29. Testing Scorecard: Applications

  30. Disaster Event Update Disaster Plan Creation Tabletop Exercises Disaster Test

  31. Disaster Event • Conference Call • Disseminate the Scenario • Involve the BC Manager • Treat it as a Tabletop Exercise • Update Plan

  32. From Then to Now

  33. Remember • Organization is Key • Define operational and technical services to drive plan scenarios and to integrate with processes • Keep it Simple and Practical • The most comprehensive Business Continuity plan is often the least used • Create & tabletop scenarios with a history FIRST • Leverage Personalities and People

  34. Logistics of Disaster RecoveryThe First 24-72 Hours John Popa Xerox State and Local Solutions ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

  35. Definitions

  36. Our Approach

  37. New York Preparedness Example

  38. Logistics in A True Disaster

  39. A Disaster is Declared…What needs to be done in 24-72 hours? Communicate with Internal Leadership Communicate with State Leadership

  40. Staffing

  41. Communications

  42. Infrastructure Facility Equipment Technology

  43. Operations

  44. Refining the Process Rebuilding the Disaster Site

  45. Physical Disasters: Preventative Planning and Recovery Alisha A. Griffin, IV-D Director New Jersey ERICSA 50th Annual Training Conference & Exposition ▪ May 19 – 23 ▪ Hilton Orlando Lake Buena Vista, Florida ERICSA 50 CELEBRATES YEARS OF SERVING FAMILIES: THE MAGIC IS STILL ALIVE ERICSA ERICSA ERICSA ERICSA ERICSA

  46. Disaster: • a sudden calamitous event bringing great damage or destruction • A sudden greatness for time or failure Synonyms • apocalypse, catastrophe, debacle, tragedy

  47. Goals: • Manage Effectively - a potential disaster or only an incident / failure • Ensure Quality Customer Service

  48. Key Components • Ownership • Documentation and Planning • Disaster Recovery • Business Continuity

  49. Ownership • It’s Everyone’s Responsibility • Technical • Program • Communication • Internal • External • Customers

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