SMC, Inc. Problem Solving on Your Feet Prototype. EDIT 705 MONU HARNAL, CARL HAYES, SHANNON STRASSNER JULY 23, 2008. 1. How to Deal with Difficult People. 2. Tonight’s Agenda. 3. About SMC, Inc. Background of the Case The Instructional Approach Questions. Background of the Case. 4.
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MONU HARNAL, CARL HAYES,
JULY 23, 2008