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SMC, Inc. Problem Solving on Your Feet Prototype. EDIT 705 MONU HARNAL, CARL HAYES, SHANNON STRASSNER JULY 23, 2008. 1. How to Deal with Difficult People. 2. Tonight’s Agenda. 3. About SMC, Inc. Background of the Case The Instructional Approach Questions. Background of the Case. 4.

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smc inc problem solving on your feet prototype
SMC, Inc. Problem Solving on Your FeetPrototype

EDIT 705

MONU HARNAL, CARL HAYES,

SHANNON STRASSNER

JULY 23, 2008

1

tonight s agenda
Tonight’s Agenda

3

  • About SMC, Inc.
  • Background of the Case
  • The Instructional Approach
  • Questions
background of the case
Background of the Case

4

  • Corporate University hired SMC, Inc.
  • Who are the stakeholders?
  • Who are the learners?
  • About certification program
  • Problem that needs to be remedied
  • Goal Statement
instructional approach
Instructional Approach

6

  • Web-Based Video Layout
    • Prior to the four face-to-face days of instruction students complete web-based training
    • Students watch various problem scenarios
    • Students match problem behaviors to a list of corresponding examples of those behaviors
instructional approach1
Instructional Approach

7

  • Facilitated Discussion
    • Problem scenarios viewed on web-based video
    • Students list problems that arise while facilitating training sessions
    • Students share their own experiences dealing with difficult people/situations
instructional approach2
Instructional Approach

9

  • 4-Step Problem Solving Model
    • Instructor presents the model
    • Facilitates a class exercise
    • Presents a problem scenario and walks the students through it using the 4-Step Problem Solving Model
instructional approach3
Instructional Approach

11

  • Small Group Exercise
    • Students work in groups to solve a problem scenario using the 4-Step Problem Solving Model
    • Each group presents resolution of the problem
instructional approach4
Instructional Approach

12

  • Individual Student Presentations
    • Each student demonstrates how to respond to a problem during individual presentations
    • Each student is videotaped during his/her presentation for self observation
instructional approach5
Instructional Approach

13

  • Feedback
    • Peer Feedback
    • Instructor Feedback
    • Self Assessment of Video
instructional approach6
Instructional Approach

14

  • Student Evaluations
  • Provide job aids, articles and book