Introduction to Sustainable Operations

1. Introduction to Sustainable Operations Professor Mellie Pullman Fall 2011

2. Today’s Activities • Introduction • Syllabus & Important Dates • What is Sustainable Operations? • Photographs & Index Cards • Buy Littlefield Code • Process Analysis Tools

3. You can call me: • Mellie or Dr. / Professor Pullman Course Site (lecture notes, cases, syllabus, etc.) http://www.sba.pdx.edu/faculty/melliep/course511.html Office hours: Monday & Tuesday: 4:00-5:00 PM Or by request

4. Course Format • Allowed 10 minutes break per hour of teaching • Course Time: 12:15- 4:05 PM • We’ll break from 2:00- 2:15 (ish) PM • We’ll generally go to ~ 4 PM to allow time for after class questions & Team interactions. (if that’s OK with the class)

5. My Background • BS &MS (Mechanical Engineering-Alternative Energy Systems) • MBA & Ph.D. (Operations Management & Marketing Models) • Work Experience • Test Engineer • Brew-master • Owner of Xeriscape Landscape Company • Quality Manager for Black Diamond Mountaineering & Ski Products • Consulting

6. Consulting :Product & Process Design and Improvement • Cirque Du Soleil • Hotels & Airports • Ski Resorts • Black Diamond Outdoor Equipment • Nestle Coffee Machines • Vodafone

7. Teaching • 20 years covering many types of classes • Supply Chain Management • Operations Management • Global Management • Simulation & Modeling • Entertainment Management • Service Operations Management • Portland State Univeristy, Bainbridge Graduate School, Cornell, London Business School, Colorado State University, Southern Methodist University, University of Colorado, and University of Utah.

8. Other fun facts… • Writing & publishing articles & books • Traveling, hiking, rock climbing, skiing, cooking and researching food producers, wineries, breweries, and restaurants.

9. What about you? • Please spend a few minutes filling out this index card with: • Your preferred first name (& last name) • Contact email • Current job and responsibilities • Other jobs that may have related to process or product design & analysis. • Where are you from originally? • Fun facts about you

10. Class members

11. During breakouts and breaks • I will take your photograph to put on your index card so I can get to know your name by next time.

12. Objectives • Appreciate the strategic role of operations in all types of organizations. • Understand the importance of links between customer needs, sustainability, and operations design. • Describe the ways in which the operations function interacts with other functions. • Identify opportunities in operations for sustainability improvements.

13. Continued… • Transfer operations ideas and innovations from one type of organization to another. • Understand supply chain management and its importance from a sustainability perspective • Legitimately present yourself as having a working vocabulary of operations and supply chain terminology. • Learn multiple tools for analyzing sustainability and resource use.

14. Why focus on this discipline ? • Great Jobs: • Supply Chain Coordinators • Purchasing • Logistics • Food Product Management (Cert Program) • Sustainability Analysts

15. PSU Employers for those with Supply Chain Focus (a sample) Adidas, Columbia, Nike, etc. Bechtel, Boeing, HP, In-Focus, Intel, Tektronix, Sun Freightliner, Gunderson, Market Transport, Northwest Pipe Fred Meyer, Cosco, Kettle Chips Weyerhaeuser, Parr Lumber All major logistics companies Restoration Hardware, YoCream, OHSU, Port of Portland

16. Who would like this career area? • People with dual interests • Marketing • IS • Finance • Accounting • HR • People who • like to travel and work with many kinds of vendors around the world • speak other languages • want to be in a good job potential area

17. The Classroom Mix • Lectures • Case Discussions • Breakout Groups & Classroom Exercises • Problem Sets

18. Intellectual Contributions

19. Participation & Attendance • Participation is key! • You learn in proportion to what you put into this class. • Lots of opportunities to get involved • Class attendance is expected. • Poor attendance can affect your participation grade since this is an experiential class. • If you anticipate missing a class, I would appreciate if you would let me know about the situation in advance.

20. Class Etiquette • Laptop use in class is discouraged unless it applies to class. • Calculators will be very helpful for in-class exercises, • Cell phones/Blackberries/etc. should be turned off for class periods, • Please be respectful of your classmates and professor by listening when they are talking and not creating side conversations.

21. REQUIRED MATERIALS • Text: Operations & Supply Management: The Core (2nd Ed.) by Robert Jacobs and Richard Chase, published by McGraw-Hill Irwin 978-0-07-340333-5. Available at PSU bookstore or through other booksellers. • Methods Book: The Problem Solving Memory Jogger: Seven Steps to Improved Processes by Goal/QPC, Daniel Picard, Francine Oddo and Michele Kierstead (Jun 10, 2000). Available from Amazon for $2 to $11 each. • Course Case & Reading Packet available at CleanCopy on Broadway. • Littlefield Technologies SimulationLittlefield Technologies, Responsive Learning Technologies. ISBN-0-9770944-0-5. Simulation Access Code: purchase on-line for $18) and each student needs an access code or he or she cannot get credit for the assignment. • A calculator should be brought to class every day.

22. Littlefield Team Formation • You will need to have your team formed by end of class. • You will need to get your Littlefield Code and each team member should sign on. • Agree on team name • Agree on team password • Sign in on-line by October 24th.

23. What I will provide • Class Handouts of lecture slides (also provided on course site). • Overview of what is expected that day and next class period • Additional readings • Spreadsheet skill help!!! • Email support • Office hours