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OITConnect

OITConnect. Awareness Briefing November, 2011. Today’s Services and Support Links. OITConnect. Our goals have not changed: Improve service and turnaround to UTSA Identify areas and processes that need improvement Track all work across OIT to ensure timely resolution

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OITConnect

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  1. OITConnect Awareness Briefing November, 2011

  2. Today’s Services and Support Links

  3. OITConnect • Our goals have not changed: • Improve service and turnaround to UTSA • Identify areas and processes that need improvement • Track all work across OIT to ensure timely resolution • The OITConnect solution: • Establishes a single customer service presence • Establishes a single point of contact for customers • Establishes a single web-based system for customers to interact with when requesting services from OIT

  4. OITConnect • A single point-of-contact for OIT services • Targeting January 2012 Today OITConnect (Single Phone Number) Break/Fix Service Requests Walk-up Desks 5-Plus Walk-up Service Desks Self-Service Portal Simplify Forms Over 17 Forms for Service Requests Chat Web Portal 12-Plus Phone #’s to remember

  5. Single Customer Service Framework Questions

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