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Solution Based Approach : : : : : Building relationships through partnerships. www.sbainfo.in. About Us. Recognitions for growth: Offering IT services & Solutions since 1991 VMware Enterprise Partner NetApp Silver Partner IBM Advance Partner

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about us
About Us

Recognitions for growth:

  • Offering IT services & Solutions since 1991
  • VMware Enterprise Partner
  • NetApp Silver Partner
  • IBM Advance Partner
  • Cisco Registered Partner specialized in network infrastructure

Stable & Track Record:

  • Consistent growth rate of 40% YoY in revenues
  • 98% customer retention
  • 80% businesses are references and repeat in nature
  • Our DNA:
  • Tech Support focused services
  • Focus on serving Technology
  • Leaders
  • Long term, valued partnership
  • Process & innovation driven
solution portfolio
Solution Portfolio
  • Virtualization & Consolidation
  • Messaging & Collaboration
  • Data Protection
  • Information Security
  • Networking
virtualization consolidation
Virtualization & Consolidation
  • Server, Desktop & Application Virtualization
  • Technology adoption recommendations
  • Compute, Storage and Network Solutions
  • Migrations & On going support
    • High Level consulting and planning
    • Business objective focused migration expertise
    • P2V Migration based on customer requirements and licensing options
    • Contingency Planning, Design, Implementation, Deployment
    • Dedicated support ensuring implemented projects protect their business interests
  • Private Cloud Adoption, Self Service Portals and Chargeback Mechanism
messaging collaboration
Messaging & Collaboration
  • Simplified Messaging & Collaboration Solution
  • Enhancing Communication within and External to Organization
  • Delivery as On Premise or Hosted Services
  • MS Exchange, Zimbra, IBM Lotus Notes , Google Apps
  • Unified Communication Solution with Voice and Video Integration
  • Complimenting solution – Email Archival, Email Security, Single Sign-on etc
information security
Information Security
  • Securing IT Assets & Safe Guarding against Threats
  • Network, Host and End Point Protection
  • Threat Vectors to include
    • Applications , Users , Hackers
  • Protection against
    • Data Leak, Data Corruption , Network outage
  • Prevention Technologies
    • DLP
    • SIEM
    • IPS / IDS
    • Web & Email Gateway
    • Firewall & VPN
data protection
Data Protection
  • Data Backup, Archival and Recovery
  • Disk to Disk, D2D2T, Far Site / Offsite Backups
  • Archival Solution
    • Compliance or Process Needs
    • Faster Restoration
  • Disaster Recovery Solutions
  • Customer Owned / Hosted DR Sites
  • Rule Book Automation
networking
Networking
  • Experts in Plan, Design, Implement, Manage Networking
  • Layer 2 to Layer 7 Networking
  • Enterprise Secured Wireless Solutions
  • Switching, Routing, Layer4-7 Application Accelerators, Load balancers, Secured Application Access
services portfolio
Services Portfolio
  • Managed Services
    • IT Infrastructure Monitoring and
    • Management
    • Network Infrastructure Monitoring
    • and Management
    • Day 2 Support (Extended NOC
    • Services)
    • Information Security
  • Professional Services
    • Consulting
    • Implementation
    • Migration/Integration
services portfolio managed services
Services Portfolio – Managed Services

Day 2 Support (Extended NOC Services)

Level 1, 2 & 3 Support

Information Security

Data Loss Prevention (DLP)

Security Information & Event Management (SIEM)

Unified Threat Management

IDS & IPS Signature Management

QOS ( Quality of Services)

Deep Packet Inspection

Reporting & Analysis

VPN Security & Port Management

Virtual private Network security

Encryption and Authentication

Manage and block ports

IT Infrastructure (Extended Support)

Application Monitoring & Management

Asset Management

Data Center Monitoring & Management

Desktop Management

Messaging & Collaboration

Server Monitoring & Management

Storage Management

Virtualization & Consolidation

Network Infrastructure (Back-end Support)

Unified Communications Design Support & Remote Provisioning

Converged Network Design & Support

Reactive Network Support (Level 1, 2 & 3 Support)

technical support augmentation process
Technical Support Augmentation Process

Client Central Office

Customer A

Location

NMS System

Customer B

Location

VPN Tunnels to Central Office

SBA Network Operations Center

VPN Tunnel to NOC

NMS Backup

VPN Connectivity To Central NOC-

Internet

Sonic Wall

NMS Tool & Service Desk

used by SBA & Client

Each customer network is connected to the SBA NOC through a secure VPN connection, limiting SNMP and ICMP traffic.

priority levels
Priority Levels

*(Excluding Travelling time if involved) ** (Workaround for an issue or that the problem can be reopened)

*** (Permanent solution. Will not require to reopen the problem)

support levels
Support Levels
  • Level 1 Support
  • Monitor, Verify and Notify Alarms
  • Trouble ticket management through Service Desk
  • Basic hardware troubleshooting through NMS
  • Escalation management
  • Level 2 Support
  • Support for IPT, IP, AVVID, WAN, VPN Networks
  • Diagnose, troubleshoot and resolve complex problems
  • Work with vendors
  • Configuration management
  • Patch and Standard Change management
  • Level 3 Support
  • Advanced support for end-to-end internetworking issues
  • Diagnose, troubleshoot and resolve highly complex problems
  • Expert engineers work solution with hardware/software vendors,
  • 3rd party service providers etc
  • Root cause analysis
extended support options
Extended Support Options
  • Resource/Device Based (Dedicated resource):
  • Engineers Level 1/2/3, as required
  • Shared NOC Infrastructure
  • Synchronization with client’s Level 3 Engineers
  • Fixed Time/Task based (Dark Hours/Weekends/Day):
  • Shared engineers Level 1/2/3, as required
  • Shared NOC Infrastructure
  • Shift Hand off-Take off process with client’s NOC
  • Service desk shared with client’s support engineers
  • 24x7 Total Support:
  • Dedicated Engineers Level 1/2/3
  • Dedicated NOC Infrastructure
  • Synchronization with client’s Level 3 engineers
shift hand off take off process
Shift Hand Off – Take Off Process
  • Outgoing Shift Tasks:
  • Highlight all major priority incidents in the handoff sheet
  • Prepare schedule activity and maintenance for next incoming shift
  • Prepare Shift activity report
  • Incoming Shift Tasks:
  • Sign on and decide the handling of incidents
  • Allocate analysts for the schedule activity and maintenance
  • Shift Lead decides engineer and task allocation

Shift Changeover flow

Shift handoff form preparation

30 minutes to new shift

Shift handoff takeoff meeting

10 minutes to new shift

Shift Takeover signoff and mail sent

5 minutes of new shift

transition process
Transition Process

Knowledge Transfer

Stabilize Process

Program Plan Layout

Transition

>> Current Environment Study

>> Initial Engagement Plan

>> Plans for Knowledge Transfer Phase

>> Study Previous Problems

>> Identify externals & Dependencies

>> Understand present Infrastructure

>> Understand Technologies Used

>> Understand current process and SLA & Escalation Matrices

>> Quality Process

>> Security Process

>> Reporting Procedures

>> Ramp up as per Schedule

>> Process Transition

>> Establish Performance Parameters

>> Reporting

>> Ensuring SLA Parameters are met

>> Backup Plan

>> Finalize Process & Quality guide book in line with SLA

>> Implementation of all processes across all technologies

>> Set up Project Manager

>> Project Management

>> Risk Management

professional services consulting
Professional Services - Consulting

Plan

  • Active Directory
  • Back-up & Disaster Recovery
  • Cisco Networks
  • Cloud Solutions
  • Data Center
  • Messaging & Collaboration
  • Networks
  • Security - SIEM, DLP, IDS &IPS

Signature Management,

VPN Security

  • SharePoint
  • Unified Communications
  • Virtualization & Consolidation

Design

Migration

Implementation

multi vendor technologies
Multi Vendor Technologies
  • Cisco
  • Unified communications
  • wireless
  • Contact Center
  • MPLS/ VPN
  • Security
  • Virtualization
  • VMware
  • Hyper V
  • Microsoft
  • Active Directory Services
  • Exchange Server
  • SharePoint
  • HyperV
  • NMS Tools
  • Kaseya
  • Tivoli
  • HP Openview
  • Solarwinds
  • N-Able
  • IT 360
  • Nagios
  • Storage
  • EMC
  • Netapp
  • IBM
  • HP
  • Hitachi
  • Citrix
  • Xen Desktop
  • Xen Server
  • Opencloud
partnership benefits
Partnership Benefits
  • Capabilities
  • Scalable & skilled talent pool
  • Quality & secured Infrastructure
  • Innovation & Creativity
  • High availability
  • Competitiveness
  • Flexible Models & Right costs
  • Alignment with Business Goals
  • Integrated Technology & Operations
  • Desired end results
  • Change
  • Managing Business Cycles
  • Quick adoption
  • Sustainability
thank you
Thank You!

Contact Us:

SBA Info Solutions Private Limited

No:19, “SBA House”, 46th Street

Ashok Nagar, Chennai , Tamilnadu, India. Pin 600083.

Ph: +91 44 24897598 (3 Lines)

Email:[email protected]

Website: www.sbainfo.in

US Phone: +1 206 792 9394

SBA – The right Partner with right Delivery

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