Spam and e mail
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Spam and E-Mail. Spam. Spam is unwanted e-mail usually meant to sell something to the recipient. If a business or organization with which you are affiliated (bank, museum, etc.) sends you information, it is not technically spam, although you may not wish to receive it.

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Spam and e mail

  • Spam is unwanted e-mail usually meant to sell something to the recipient.

  • If a business or organization with which you are affiliated (bank, museum, etc.) sends you information, it is not technically spam, although you may not wish to receive it.

  • Name is possibly inspired by the old Monty Python sketch.

Spam lies
Spam Lies

  • It might state that you asked to be on the mailing list.

  • It might state that it will remove you from its mailing list if you ask.

  • It might make claims about an amazing product or deal.


Avoiding spam
Avoiding Spam

• Set up a separate e-mail account (like on yahoo) to receive any e-mail that could lead to spam and more spam.

• Provide this account for subscriptions, warranty cards, or other commercial requests.

• You should be able to give your real e-mail address out to friends, schools, government.

• Uncheck boxes that ask if you are willing to be sent e-mail that reflects “your interests”, etc..

Filters if you re getting spam
Filters (if you’re getting spam)

  • Most e-mail programs have a filtering system. Very general: varying degree of sensitivity.

  • Can sometimes tell e-mail to block certain domains.

  • Many third party programs exist. Computer magazines review them.

Dealing with spam e mails
Dealing With Spam E-Mails

  • Never use the link that states to “click here to be removed from mailing list.” It’s a scam to confirm your e-mail.

  • If an established company (your bank) sends you a message, can use the “click here to be removed” option.

  • Don’t click on the link to learn more (although sometimes it’s hard to resist.)

Your web pages and spam
Your Web Pages and Spam

• Never put a web address on a web page.

• Use a graphic to hide the text that appears.

• Rework the HTML:

“@” is the “@” (at-sign), and that “.” is the ".”

So, would be

Discussion groups and spam
Discussion Groups and Spam

  • When posting on Usenet:

  • Give a fake e-mail

  • Give your spam e-mail (yahoo)

  • Add an obvious phrase:

Is e mail always appropriate
Is E-Mail Always Appropriate?

  • Ask if e-mail the best way to communicate? (sensitive material, slower to write)

  • Don’t e-mail to avoid contact.

  • Don’t e-mail when you’re angry.

  • Resist humor and tongue-in-cheek comments if they can be misunderstood.

  • There will be a record.

  • Don’t send spam.

Writing e mail carefully
Writing E-Mail Carefully

  • Be concise

  • Proofread the e-mail (spell check)

  • Save the e-mail frequently (draft)

  • Check e-mail address

  • Create a clear subject (add “Action”, “FYI”, or “Urgent”)

  • Avoid capital letters

  • Announce attachments

Replying to e mail
Replying to E-Mail

  • Scan all message to see if situation has changed

  • Don’t return all of sender’s message (cut and paste)

  • Revise subject line if subject changes

Formatting e mail
Formatting E-Mail

  • Use design in longer messages (bullets, headings)

  • Date and address provided by program

  • Include salutation (“Dear Jane:” or “Jane”)

  • Double space between paragraphs

  • Make any important questions into a paragraph.

  • Don’t hit return after each line

  • Avoid all capitals or all lowercase

  • Include your name and/or signature at end. Closing optional (“Sincerely”, “All the best”.)

Writing e mails
Writing E-Mails

  • Introduction, Body, Conclusion

  • Active voice

  • Make listed items parallel

  • List steps:

  • “To find a web site, turn on the computer, open Internet Explorer, and then type the URL of the website.”

E mails that inform
E-Mails that Inform

  • What the e-mail is about

  • Why a policy or event is occurring

  • What are the procedures for the policy or event

E mails that request
E-Mails that Request

  • Requests should be respectful and courteous

  • Directions should be written clearly

  • Precise deadlines should be provided

E mails that respond
E-Mails that Respond

  • Concisely summarize the response and date of request

  • Provide information

  • Summarize information

E mails that sell
E-Mails that Sell

  • Send targeted e-mails

  • Offer something special for recipient

  • Make it easy to receive offer

  • Keep message short and conversational

  • Focus on “you”

  • Develop only one or two points

  • Allow for removal from mailing list

  • Make it easy to respond

Net acronyms
Net Acronyms

  • BFN: Bye for now

  • BTW: By the way

  • GR8: Great

  • IMO: In my humble opinion

  • LOL: Laughing out loud

  • POV: Point of view

  • ROTFL: Rolling on the floor laughing

  • TIA: Thanks in advance

  • Page 223-224


  • :-) or :) Smiling

  • :-( or :( Frowning

  • :-o Shock

  • ;-) or ;) Winking

  • Page 226

Email etiquette
Email Etiquette