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CAPE INFORMATION TECHNOLOGY

CAPE INFORMATION TECHNOLOGY. Unit 1 Information technology theory Module 3 Information and problem-solving. Objective 1: Explain the concept of problem-solving. problem-solving as a process.

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CAPE INFORMATION TECHNOLOGY

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  1. CAPEINFORMATION TECHNOLOGY Unit 1 Information technology theory Module 3 Information and problem-solving Objective 1: Explain the concept of problem-solving.

  2. problem-solving as a process • Problem-solving is a mental process involving a systematic approach in identifying a problem and analyzing it using critical thinking skills, or data gathering and IT tools, to understand and subsequently solve it.

  3. Finding solutions to a problem…(1) • Individuals find solutions to a problem using various methods. • Problem-solving methods include: • Trial-and-error (testing possible solutions until the right one is found). • Experience (similar problem was previously solved). • Knowledge (problem and solution are known). • Research (finding existing solutions to similar problems). • Divide and conquer (breaking down a large complex problem into smaller, solvable problems).

  4. Finding solutions to a problem…(2) • Problem-solving methods (cont’d): • Brainstorming (discussing the problem among persons and choosing the optimum solution from the solutions or ideas given). • Abstraction (solving the problem in a model of the system before applying to the real system). • Hypothesis testing (assuming a possible explanation to the problem and trying to prove the assumption). • Analogy (using a solution that solved an analogous problem). • Root cause analysis (eliminating the cause of the problem).

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