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Paul A J May

Global Claims Developments. Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President – International Federation of Adjusting Associations. 5th Asian Conference on Claims Management in Insurance.

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Paul A J May

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  1. Global Claims Developments Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President – International Federation of Adjusting Associations 5th Asian Conference on Claims Management in Insurance Singapore 7th – 8thOctober 2008

  2. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 With thanks to our sponsors…

  3. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 PROTECTION • Of PEOPLE's interests • From other PEOPLE’s acts or omissions • By PEOPLE in insurers, brokers, adjusters, specialists, lawyers…

  4. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Association of Associations • Standards • Global Best Practice • Influencing the “community” • “International Best Practice” London 30th April, 2009 IFAA

  5. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Who can predict the future? • Optimists – underwriters • Pessimists – claims managers • Scenario analysis THE UNEXPECTED

  6. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Protection of the people • Comprehensive vigilance • How secure is the insurance industry? • Past performance • Present performance REGULATION

  7. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Claims professionalism • Selection and training • A claims seat at board level • Rewards on par with underwriting and sales PERSONNEL

  8. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Aversion to the risk of paying the claim? • Retrospective underwriting • Delegation or abdication? • Checkers checking the checkers…. RISK AVERSION

  9. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • “Leak” • “Leakage” • measurability • Fix the claims pipeline…collectively • Zero tolerance? LEAKAGE

  10. Global Claims Developments Paul A.J. May Claims Management in Insurance Singapore 7th October 2008 • Insurer • Adjuster • National • Global • Consultation BEST PRACTICE

  11. Global Claims Developments Paul A J May LLB (Hons), MBA, FCII, FCILA, FIRM, AdipC, DipAIS, MCIArb, FCMI, MAE, ELAE, AMIMC, FinstD, FIFAA Deputy President – International Federation of Adjusting Associations 5th Asian Conference on Claims Management in Insurance Singapore 7th – 8thOctober 2008

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