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Electronic Appeals

Electronic Appeals. Franklin County, NC 2012 - Revaluation. Requirements. Consistent with current website look & feel Ability to upload attachments Acknowledges customer’s submission Process should be linear/user friendly Mimic the non-electronic appeal process Cost Effective

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Electronic Appeals

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  1. Electronic Appeals Franklin County, NC 2012 - Revaluation

  2. Requirements • Consistent with current website look & feel • Ability to upload attachments • Acknowledges customer’s submission • Process should be linear/user friendly • Mimic the non-electronic appeal process • Cost Effective • Limited Development Resources • Selected EmailMeForm

  3. Process Flowchart • Provide instructions • Obtain acknowledgement • Capture basic errors • Acknowledge receipt to customer • Send data to appraisal staff • Capture data in useable format

  4. Provide Instructions &Obtain Acknowledgement • Chose to use a form to provide the instructions and receive acknowledgement that customer had read instructions. • IP address of acknowledging computer could be compared to IP Address on submission. • Data stored on host site and e-mailed to designated address.

  5. Instructions Form • http://www.franklincountync.us/services/tax/real-estate/value-appeals/electronic-appeal-instructions • E-mail of Acknowledgement • Data from Acknowledgement • https://www.emailmeform.com/builder/manager

  6. Data Screen

  7. Electronic Appeals Form • http://www.franklincountync.us/services/tax/real-estate/value-appeals/appeals • Top to bottom flow • Never have to leave the form before completion • Not recommended for SmartPhone or tablets

  8. Electronic Appeals Form

  9. Acknowledge Receipt • E-mail sent to entered address for submitter • Acknowledgement displayed on the screen • http://www.franklincountync.us/services/tax/real-estate/value-appeals/electronic-appeal-acknowledgement

  10. Website Acknowledgement

  11. E-mail Acknowledgement

  12. Data to Appraisal Staff • Delivered via E-mail • Could be downloaded • Storage at the host site does not include any attachments

  13. E-mail to Appraisal Staff

  14. Data Captured in Usable Format • Ability to export data into: • Excel • Comma Delimited • Tab Delimited • Useful for scripting data into current tax system • Capturing information not already be tracked (i.e. e-mail addresses)

  15. Export Options

  16. Sample Spreadsheet

  17. Bottom Line • How Much? • Third party tool costs $99/year for 2,000 entries per month. • How Long? • Two hours learning the tool • Eight hours of development • Thirty hours of testing and tweaking (are you ever really done tweaking?)

  18. Questions?

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