Underwriters Laboratories Business Continuity Operations. Introduction to Crisis & Business Continuity Management. Introduction to Crisis & Business Continuity Management. 2. Risks and threats that UL is exposed to. Risks mitigated with tools and controls
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Introduction to Crisis & Business Continuity Management
Risks mitigated with tools and controls
These risks are frequent to organizations
and are mitigated with common controls.
UL has these in place.
Risks mitigated with some redundancy
These risks are less common to organizations
and are partially mitigated with redundancy and
basic tools. UL generally has these in place.
Risks cannot be mitigated
These risks are infrequent but are very impactful
to organizations but can’t be mitigated with
common tools and controls.
This is where BCM is necessary.
$1 $10 $100 $1,000 $10k $100k $1M $10M $100M
Level of Impact
“the ability and readiness to manage business interruptions, in order to provide continuity of services at a minimum acceptable level and to safeguard the financial and competitive position in the short and longer term. It includes the organization in place to ensure the continuous adaptation to changing risks, changing environment and co-ordination of regular training and testing.”
Business Continuity Objectives
A document used by UL IT to help recover an application, system or electronic data in response to a disaster or interrupting event
A document to help UL stabilize and recover business processes in the event of a disaster or interrupting event
What is a Crisis Management Plan?
A document to help focus enterprise efforts in response to a major disaster or interrupting events that threaten a severe negative impact to an organization's financial results, brand, reputation, or relations with employees, customers, suppliers, or the public
Why have plans?
BCM and ENS Tools
BCM and CM Governance
BC Plan Pilot
Global BCM Program Rollout
Global BCM Program Rollout
Regional & Core Team Testing
Leadership and Staff
awareness & orientation
BC Program Improvements
Aids/Ease of Use
BC 101 – CBT for all Staff and
New Employee orientation
Ongoing Testing, Maintenance, Auditing
For the purposes of planning, we will plan for disasters resulting in a very bad scenario. Though plans are intended to be “event neutral” and not meant to address specific disaster types (e.g. tornado, flood, terrorism, fire) they should address the following three scenarios:
Limited staff availability
50% Reduction for 30+ Days
Office or Workstation unavailable
96 hours & last 36 hours of data lost