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LOGISTICS APPLICATIONS INC.

LOGISTICS APPLICATIONS INC. Training Course: Importance of Customer Service. Maintaining & Improving Customer Service at the Work Site. Goals & Objectives Understand what needs to be accomplished to improve customer service. Improve LAI’s image. Maintain contract and job security.

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LOGISTICS APPLICATIONS INC.

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  1. LOGISTICS APPLICATIONS INC. Training Course: Importance of Customer Service

  2. Maintaining & Improving Customer Service at the Work Site Goals & Objectives • Understand what needs to be accomplished to improve customer service. • Improve LAI’s image. • Maintain contract and job security.

  3. Maintaining & Improving Customer Service at the Work Site Quality Service • Projects positive LAI image • Customers like to be treated with respect. • Keeps current customers & attracts new ones. • Is the vehicle to secure repeat business.

  4. Maintaining & Improving Customer Service at the Work Site ATTITUDE • Stay positive • Know the customer • Provide special treatment • Increase inter-personal skills • Smile more

  5. Maintaining & Improving Customer Service at the Work Site APPEARANCE • Employee image vs LAI image • Proper grooming • Consistent dress attire • No jeans, shorts, t-shirts, clothing with writing, labeling, logos or slogans • Proper use of safety equipment • Be on-time.

  6. Maintaining & Improving Customer Service at the Work Site POLICY & PROCEDURES • Know and follow established procedures. • Ensure procedures are IAW Government requirements. • Review them on a frequency basis with the customer.

  7. Maintaining & Improving Customer Service at the Work Site PERFORMANCE • Know contract requirements. • Understand customer expectations. • Know what is critical and what is not. • Do it right, the first time. Make the grade…………….

  8. Maintaining & Improving Customer Service at the Work Site QUALITY CONTROL • Ensure accuracy of inventories, reports, and data entry. • Obtain customer feedback via visits and surveys

  9. Maintaining & Improving Customer Service at the Work Site RESPONSIVENESS • Ensure correct info is submitted • Ensure supplies and materials are delivered promptly IAW guidance • Take quick action in problem resolution • No “stop gap approaches” The clock is ticking…………….

  10. Maintaining & Improving Customer Service at the Work Site TRAINING • Assess employee skill levels • Compensate for shortfalls via training • Be proactive during “down” times • Engage Corporate assistance once all avenues are exhausted.

  11. Maintaining & Improving Customer Service at the Work Site Summary • Be Dedicated to Excellence in Customer Service • Be Responsive and Agile • Improve LAI’s image • Maintain contract and job security

  12. Thank You • Thank you for taking the LAI Online Training • Click below to submit and record this session in the database

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