Best Managed Services Provider in UAE | Saudi Arabia | Oman | Bahrain

1. SpecializesinManagedServicesPre-Sales andSolution specializesinManagedServicesPre-Sales andSolutiondesigningwithanoverallManaged Services Experienceofmorethan15years. Presently heisleadingManagedServices Pre-SalesfunctionforIntertecandhasprofound experienceinbothManagedServicesDesign &Deliverywith domainexpertiseinITIL Processes,Tools,andAutomation. TheChanging LandscapeofManaged Services Thelandscapeof ManagedServicesisfastchanging. Adecadeback,ManagedServices wouldtypicallytranslatetomanpowerservices bound withvarious skills,scope,SLA,andat times physicalavailability.TheSkillrequirements fortheManagedServicesDeliverywere limited.InfrastructuretypicallyworkplacemanagedservicesinDubaimeanton-premise hardware maintenance, network meant physical network with multiple OEM specific configurations,troubleshootingskills,andtelecomsupport meantagain OEMspecific hardwareandassociatedsoftwaremaintenanceskills. Co-ExistencewithCloud Todaywiththefastadventof thecloud,almosteverycustomerenvironmentistransforming intoahybridone.Dataconsistency acrossprivate-publicnetworks isanewparadigm. Even cloud environments are multiple today. With multiple options available in IaaS, PaaS, or SaaS,everybusinesstoday is optingforthebestsuitablecloudoption. Whatis notapparent is that,witheachsuchventure,theoperationskillsetrequirementskeepexpanding. TechnicalTransformationJourney Today, MSP does not only have to manage the On-Prem Infra but also have to ensure that everycloudplatformforInfra,PlatformorSoftwareis wellmaintainedandsynchronous. With Software-definedNetwork andSecurity,withomnichannelaccessibilityforeveryapplication, with integrationrequirements andpossibilitiesspringingupeverynowandthen,even ManagedServices Operations teamtoday mustaddress TechnicalTransformationsasa continuous functionratherthan aone-timeTransitionactivityof earlierdays. PeopleSkillsorOrganization Skills Withnewertechnologies comingupeveryotherday,theolderapproachoffullyin-houseIT Operationsteam’sskillsetisalsobeingchallenged.Unlike,earlierdays,nowevenMSP cannotkeepallnecessaryskills onsiteandtheavailabilityofasharedpoolofskills from remoteautomationformanagedservices inAbuDhabideliverycenterbecomes imperative. Graduallytheperceptionof skillis gettingchanged,ratherthanexpectingfewidentified resources having the mastery of skills, now the expectation is that the MSP will get the relevantskillavailableforsupportirrespective oftheskillsoftheoperationsteaminvolved.

2. Theexpectationof‘AlwaysOn’ WiththePandemicsituationforcing thebulk oftheemployeesofanyorganization toworkof home,theServiceavailabilitygambithaschangeddrastically.Noweveryuseris expectedto havethesamelevelofservice24x7acrossalllocations,beitofficeorbeit home.Thishas again raised the Managed Services expectations across the globe andobviously, itwill nevergoback totheoldstandards. AdoptionofRemoteSupportModel One of the few good practices which have however set in during these Pandemic times is that people have gleefully agreed to remote IT support. For years, remote support acceptabilityhadbeenachallengeinmanypartsoftheworld,but inpostPandemicages,I believe it will cease to be a taboo. On a long-term effect, this trend will definitely push for a more matured remote-operated Managed Services model, bringing true value to Managed Services. Consolidationof Other Services Organizationsarefastrealizingthatits alwaysgoodtohaveonesinglepointforusersforall possibleIToperationneedsanditsgood tohavealloperations,beitBusinessApplications, DataCenterfacilityManagement,orboardRoomAudio-Videosupport,UPSManagement orevencablingsupportalignedtooneOperationsTeam.Althoughtherearemeritsand demeritstothis approach,today many organizationsarelookingattheholisticaccountability of IT Operations as one of the key drivers for improvement and MSPs are also fast adapting tothischange. Automation isthenameof thegame Costoptimizationthroughenhancedefficiencyhasalwaysremainedthebiggestexpectation fromManagedServices.Butifwelookbackoverthelastdecadeandahalf,thefocus mostlyhoveredaroundoperationexpertise.Ultimately it boileddown toprocess optimization,cross-skilling,upskilling,incidentelimination,Knowledgebase, training,andthe likes.Withthedevelopmentof trueautomationformanagedservices inUAEplatformsnow, the perception about IT Operations is fast changing. We are all looking into executing operations in a truly automated way, the Bot way. Be it Workplace management, or Service Desk,DataCenterOperations,orUserinterface,everywherenowthereisapossibilityof trueautomationandtherebyatrueCostoptimization.ManagedServicesforDataCentres in UAEThisdrivewilleventually unsettleallage-oldManagedServicesOperations norms and in the coming years, we will see the ever-changing face of Managed Services through Automation. Change is the only constant as we all say and believe. With time Managed Services Practiceshavetraveledalongway. WiththeserecentchangesinManagedServicestrends, definitelyManagedServicesProviderswillhavetogrowtoavaluedeliverypositionfortheir customers.Itwillforsurenotbearun-in-the-millgame ofregularoperations.TheMSPmust continuetobuildonTechnology Practice,Automationpracticealong withcoreProcesses&

3. Peoplepractices.TechnicalExpertiseof theorganization,ExperienceofManagedServices nuances,customercentricity,andaboveallstrongdriveforinnovationwillmaketheright MSPsuccessfulin this evolving market.