1 Introduction to Medical Assisting
Learning Outcomes 1.1 Recognize the duties and responsibilities of a medical assistant. 1.2 Distinguish various organizations related to the medical assisting profession. 1.3 Explain the need for and importance of the medical assistant credentials.
Learning Outcomes (cont.) 1.4 Identify the training needed to become a professional medical assistant. 1.5 Discuss professional development as it relates to medical assisting education.
Introduction • Fast-growing occupation • Qualified for a variety of jobs in healthcare • Introduction to profession • General duties, credentials, and training • Professional associations and organizations • Professional development
Responsibilities of the Medical Assistant • Responsibilities • Administrative • Clinical • Laboratory
Responsibilities of the Medical Assistant • General duties • Entry-level duties • Advanced duties
Responsibilities of the Medical Assistant Administrative • Entry-level • Greeting patients • Scheduling appointments • Medical records • Billing, bookkeeping, insurance processing • Advanced • Public outreach programs • Fee schedules • HIPAA compliance officer • Supervision
Responsibilities of the Medical Assistant Clinical • Entry-level • Assisting the physician • Asepsis and infection control • Phlebotomy • First aid and CPR • Advanced • IVs • Reporting study results • Assisting patients with advanced directives and living wills • Clinical trials
Responsibilities of the Medical Assistant Laboratory • Entry-level • CLIA-waived testing • Obtaining laboratory specimens • Teaching patients to collect specimens properly • Arranging laboratory services • Advanced • OSHA compliance officer • Moderately complex laboratory testing
What are the areas or responsibility for a medical assistant? Apply Your Knowledge ANSWER: Administrative, clinical, and laboratory Good Job
Medical Assisting Organizations • Professional Associations • Set standards for quality and performance • Define tasks and functions • Membership
American Association of Medical Assistants (AAMA) • Established: 1956 • Purpose - raise standards • Occupational Analysis • Role Delineation Chart of the CMA (AAMA) • Occupational Analysis of the CMA (AAMA) • Areas of competence
American Association of Medical Assistants (AAMA) • Professional support for CMAs (AAMA) • Publications • Educational opportunities • Insurance • Legal information • Legislative monitoring
American Medical Technologists (AMT) • Allied Healthcare • Provides • Professional certification services • Membership programs • Professional Support for RMAs (AMT)
Other Medical Assisting Organizations • National Healthcareer Association (NHA) • Certification • Continuing education • Curriculum development
Other Medical Assisting Organizations (cont.) • National Center for Competency Testing (NCCT) • The National Association for Health Professionals (NAHP)
Apply Your Knowledge List at least three things professional medical assistant associations do or provide. Correct • ANSWER: Medical Assistant Associations • Set standards for quality and performance for the profession • Define tasks and functions for an occupation • Provide opportunities for member networking • Assist members to achieve career goals
Medical Assistant Credentials • Certification • Registration
State and Federal Regulations • Occupational Safety and Health Administration (OSHA) • Clinical Laboratory Improvement Amendments of 1988 (CLIA ‘88)
AAMA Credential • Certified Medical Assistant (AAMA) • Initial certification • Recertification
AMT Credential • Initial certification • Education or Experience • Examination • Recertification
RMA(AMT)/CMA(AAMA) Examinations • General medical knowledge • Administrative knowledge • Clinical knowledge medications HIPAA Medical Records specimens Insurance Terminology
Why is credentialing important? Apply Your Knowledge ANSWER: Employers are looking for credentialed applicants; it demonstrates competence and evidence of training; and the likelihood of a legal challenge to quality of care decreases when employees are certified, BRAVO!
Training Programs • Knowledge base • Administrative and clinical skills • Patient insurance product knowledge • Compliance • Exceptional customer service • Practice management • Current patient treatments and education
Training Programs (cont.) • Educational settings • Vocational-technical high schools • Postsecondary vocational schools • Community and junior colleges • 4-year colleges and universities
Accreditation • The process by which programs are officially authorized • Entities for accrediting MA programs • The Commission for Accreditation of Allied Health Education Programs (CAAHEP ) • Accrediting Bureau of Health Education Schools (ABHES)
Accreditation (cont.) • Externship • AAMA Program Standards • Personnel • Resources • Graduation from an accredited program
Apply Your Knowledge What is the purpose of accreditation for medical assistant programs? ANSWER: Accreditation ensures that the program meets nationally accepted standards. Great!
Professional Development • Student • Once employed • Additional training • Cross-training • Continuing education
Professional Development (cont.) • Volunteer Programs • Practical experience • Variety of settings • Helps you make career decisions • Include on résumé
Professional Development (cont.) • Continued training • Mandatory for certification and registration • Multi-skilled healthcare professional (MSHP) • Reduces healthcare costs • Expands your career opportunities
Professional Development (cont.) • Scope of practice • No one definition • State by state • Resources • Networking • Employment opportunities • Personal and professional growth
Apply Your Knowledge There is no national scope of practice for medical assisting. True or False: Your scope of practice is the same in every state. MSHPs increase healthcare costs. Volunteering in a nursing home can help you get needed experience. You must have the appropriate training to perform a procedure. F F MSHPs help reduce costs. T T Kudos!
In Summary 1.1 The duties and responsibilities include administrative, clinical, and laboratory. 1.2 Many organizations provide certification and support to the medical assisting profession. 1.3 Certification and registration provide recognition of your education by peers and for advancement in your career.
In Summary (cont.) 1.4 Professional training for medical assistants includes formal training in a variety of educational settings. 1.5 Professional development refers to skills and knowledge attained for both personal development and career advancement.
End of Chapter 1 Participating in any aspect of healing is an awe-inspiring experience. —Carol Jackson, The Healer’s Art