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Learn the 7 C's of effective communication, the communication process, skills for senders and receivers, communication networks, and types of communication. Improve your verbal, written, and visual communication skills in various contexts.
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PRESENTATION On Communication skills Presented By : LaljiTiwari & PratibhaPandey BBA 5THSem Central College Of IT, Raipur
Meaning Communicationis the process by which we exchange meanings, facts, ideas ,opinions or emotions with other people.
7 C’S OF EFFECTIVE COMMUNICATION CLARITY COMPLETE CONCISE COURTEOUS CORRECT CONTINUITY CANDID
Transmission Phase Message Encoding Medium Decoding Sender Receiver (now sender) NOISE Decoding Medium Encoding Message Feedback Phase The Communication Process
Communication Skills for Human Being as Senders • Send clear and complete messages. • Encode messages in symbols the receiver understands. • Select a medium appropriate for the message AND monitored by the receiver. • Avoid filtering (holding back information) and distortion as the message passes through other workers. • Ensure a feedback mechanism is included in the message. • Provide accurate information to avoid rumors.
Communication Skills for HUMAN BEING as Receivers • Pay Attention to what is sent as a message. • Be a good listener: don’t interrupt. • Ask questions to clarify your understanding. • Be empathetic: try to understand what the sender feels. • Understand linguistic styles: different people speak differently. • Speed, tone, pausing all impact communication. • This is particularly true across cultures. • Managers should expect and plan for this.
Wheel Network Chain Network All Channel Network Circle Network Communication Networks in Groups & Teams
Communication Media INTER PERSONAL MEDIA GROUP MEDIA MASS MEDIA
TYPES OF COMMUNICATION VERBAL COMMUNICATION WRITTEN VISUAL
NON VERBALCOMMUNICATION Body Shape & posture Visual sign Gestures FACIAL EXPRESSION
INTERVIEW Face To Face Contact Body Language Dressing Sense Appearance
Conclusion • Listening to understand- accept , clarify , ask , summarise • Conveying ideas-state purpose , convey meaning • Feeling dearly , check for understanding ,focus discussion , summarize • Different communication styles • Different communication channels • Negotiated-Problem solving, focus on situation not on personalities, be patient