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A Local Passport for Concessions within a Suffolk Framework. Smart Card Networking Forum 19 July 2004. Suffolk Key Context. Started as DISC ount card 1997 Part of Anti – Poverty strategy Partnership between Suffolk County Council and Mid Suffolk District Council

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suffolk key context
Suffolk KeyContext
  • Started as DISCount card 1997
  • Part of Anti – Poverty strategy
  • Partnership between Suffolk County Council and Mid Suffolk District Council
  • Re-launched as Stowmarket Key pilot 2003/4
suffolk key framework
Suffolk KeyFramework
  • The technology link – smart cards
  • ODPM National Smart Card Project
  • Broad Partnership Agenda

Suffolk Strategic Partnership

Suffolk Accessible Government Partnership

Suffolk Technological Partnership (JV with BT/CGI)

stowmarket key the early challenges
Stowmarket KeyThe Early Challenges
  • Create an easily used SINGLE opt-inconcession and ID card scheme
  • VALUED, therefore desired, by the citizen
  • Deliver MEASURABLE cash benefits to citizens on low incomes
  • Create a TRANSFERABLE scheme across the county
  • Create MORE BUSINESS for local traders
  • REDUCE COSTS by centralising card management
  • DE-STIGMATISE concessions where possible
  • Enable E-GOV EFFICIENCIES to flow
suffolk key some later issues
Suffolk KeySome later issues
  • Increasing need for secure ID authentication
    • Who are you?
    • Are you who you say you are?
    • Person not present (phone/internet)
  • Front office/back office modernisations + IEG
  • CPA audits – delivering measurable results
  • Cross-border transactions
  • More accessible government – the STP
  • Bridging the “digital divide” – social inclusion
suffolk key simple steps no big bangs
Suffolk KeySimple Steps – No Big Bangs!
  • Step 1 – Card Audit
  • Step 2 – PILOT, PILOT & PILOT
  • Step 3 – Adopt best of breed tools
  • Step 4 – Create specifications – card, terminals, management tools, branding
  • Step 5 – Finalise business cases
  • Step 6 – Implement larger scheme(s)

Review at each step – network like mad

and watch for opportunities!

stowmarket key local partnering
Stowmarket KeyLocal Partnering

Local partnerships

=

Many local access points for information, enrolment & dissemination

+

Shared resources & sustainability

suffolk card audit
Suffolk Card Audit
  • 30 - 40 schemes across Suffolk LAs
  • Suffolk Saver, Library, Leisure, Tenants, Employees, Access, Disability registration, buses etc.
  • >480,000 LA cards held by Suffolk citizens – 140,000 renewed annually
  • Multiple application processing by LAs
  • Multiple enrolments for citizens
  • £1.5 – 2m spent on card schemes across the county

Find out what you’ve got…..

Join it up….

…one smart card scheme COULD do it all!

stowmarket key who gets it
Stowmarket KeyWho Gets It?
  • Benefit claimants
  • Elderly
  • Disabled
  • Students in full time education
  • Referrals from agencies such as CAB, Help the Aged, benefit teams (JobCentre Plus & MSDC)
stowmarket key cardholder uses
Stowmarket KeyCardholder uses

Discounts & concessions

  • up to 50% at leisure centre
  • 25% library sound & vision loans
  • free energy check; local fuel price watch
  • car parking concession
  • 5-15% trader discounts
  • concessionary travel tokens & vouchers

Personal “organiser”

  • personal health & organ donor (with local PCT)
  • proof of age
  • form filling

Coming Summer 2004

- library card

- loyalty programme

stowmarket key stow high school
Stowmarket KeyStow High School
  • Partnership between school, Suffolk Catering and Stowmarket Key for trial
  • Fast track implementation (3 months)
  • 1100 pupils & 140 staff
  • Cashless catering including vending machines
  • Healthy eating loyalty points scheme
  • Workstation access control

OBJECTIVES:

  • Ensure parents’ money is spent in school; increase sales
  • De-stigmatise free meals
  • Healthy eating points reward scheme

And later, in town:

  • Proof of age (alcohol & tobacco sales, pubs, nightclubs)
suffolk cc shuttle bus
Suffolk CCShuttle Bus
  • Partnership between Suffolk CC Transport, Ipswich Bus Company & Suffolk Key
  • Fast track implementation (3 weeks)
  • Basis for ITSO trials
  • Using low cost Thyron terminals – going GPRS wireless in July
  • Mifare contactless card

OBJECTIVES:

  • Get usage data by smart card (SCC employees) and non-card carrying public
  • Trial low cost wireless implementation for rural routes
  • Gain operating experience ready pre-ITSO
suffolk key nscp toolkit
Suffolk KeyNSCP toolkit
  • Early adopter/beta tester (live since January)
  • Currently managing Stow Key scheme
  • CCDA + 3 services (personal health,

organ donation, loyalty)

  • Adding concessionary leisure, Suffolk saver bus pass, library services
  • Developing multiple brand options from single database
  • Need to manage all card types (incl. non-smart, Mifare, JCOP30)
  • Open Source solution preferred option
  • Simple installation & configuration(externally hosted by Smart Citizen)
suffolk key wider suffolk use 2004 5
Suffolk KeyWider Suffolk use 2004/5

In progress now:

  • Stowmarket Key expansion across district
  • Stowmarket High School cashless catering
  • Suffolk CC Ipswich shuttle bus
  • Social Services (“No Limits”) special needs families + disabled registration scheme

Planning:

  • 4 more schools Jan 2005; possibly most secondary by 2006
  • “Moving People” concession travel card 10-20 yr olds (95k cards by Jan 2005)
  • Forest Heath new leisure concession scheme (Oct 2004)
  • Suffolk Coastal new leisure concession scheme (Oct 2004)
  • IBC i-Card conversion to citizen card (Dec 2004)
  • Incorporate with Suffolk Saver bus concession (60k by May 2005)

Perhaps 150k cards by this time next year…..?

Strategising:

  • Interoperability trials & regional consortium – Cambs, Essex, Norfolk, Suffolk
suffolk key current thinking
Suffolk KeyCurrent Thinking
  • Build into Public Access strategy
  • Use NSCP lifecycle management tools to manage multiple local schemes & brands
  • Franchise enrolment loads
  • Use IIN card numbering
  • Embrace existing card schemes based on card audit
  • Develop family of cards
  • Exploit Mifare & develop contactless where possible
  • Procure effectively
  • Develop life event schemes
  • Develop citizen, business, visitor strategies & databases
  • Create Anglian regional framework
slide29

Thank you - Suffolk welcomes you at any time!

Geoff Doggett

t: 01449 727114 m: 07971 563510

geoff.doggett@midsuffolk.gov.uk

www.onesuffolk.co.uk