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The Hair Styler Kiosk

The Hair Styler Kiosk. Chuck Trevor Desiree Ralph. Contextual Inquiry Questions. What are the most common problems that customers seek advice for? What kind of hair is the most difficult to cut ? If I bring a picture can you recreate that style? How many customers are indecisive?

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The Hair Styler Kiosk

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  1. The Hair Styler Kiosk Chuck Trevor Desiree Ralph

  2. Contextual Inquiry Questions • What are the most common problems that customers seek advice for? • What kind of hair is the most difficult to cut? • If I bring a picture can you recreate that style? • How many customers are indecisive? • Can everyone’s hair be styled the same? • What would you expect from the kiosk? • How could it help or hinder? • Would a kiosk assist you in styling hair? In what ways? • Would all your customers be interested? (Age, race, culture, etc.) CONTEXTUAL INQUIRY AUDIO CLIPS BELOW

  3. Data Analysis Conclusions 30-80% of customers are indecisive of their hair style when going to a hair salon Not everyone’s hair can be styled the same One of the most common problems for hairstylists, is customers can’t explain the style they prefer Most hair stylists can cut a customers preferred hair style if they have a picture All hair stylists agreed that a hair kiosk would be beneficial for them The primary audience for the kiosk would be somewhat technologically savvy between the ages of 15-30’s

  4. Personas Jenny Smith Mary Lewis

  5. Jenny Smith Jenny Smith is a 24 year old waitress at Applebee’s who normally works the evening shift (3-11). She has been working at Applebee’s for five years and enjoys her job due to the flexible schedule that Applebee’s allows. She has considered other jobs, but likes the money and the ability to take vacations whenever she wants. She owns an IPhone and is comfortable with technology and has a Facebook page that’s updated regularly to include plenty of photos that she shares with family and friends. She enjoys showing new pictures of her latest fashion style or looks on Facebook and could be a prime candidate for the hairstyle kiosk. She stated,” I think the hairstyle kiosk would be a great idea, I’m always willing to change my hair style, but I’m usually afraid that it won’t turn out the way I envisioned it, so I usually just go with the same hair style.” 24 years old Comfortable with technology Willing to experiment with new hair styles

  6. Mary Lewis Mary is a 28 year old single mom who works full time at Magee Hospital in Pediatrics. She has two sons, Michael who is 7 and Devon who is 5. Her boys keep her busy when she’s not at work and feels like there is never enough time. Despite her busy schedule, Mary tries to stay on top of the latest fashions. She stays connected with friends and family through Facebook which is accessed on her Android phone. One of the drawbacks she faces with such a busy schedule is trying to make an appointment with her hair stylist. He operates by appointment only and books up weeks in advance. She told us that the hair kiosk would be a great idea and would eliminate having to go to her stylist. With her information in the system, any salon would be able to duplicate her perfect style. 28 years old Computer savvy Busy life style Needs a new stylist

  7. Wireframe of Internet Website

  8. Welcome Please enter your name and E-mail address to save your information for future reference, or just click continue for a quick start without saving. Name E-mail Address Cancel Continue

  9. Welcome Back!Your previous styles are displayed below. Click on a picture to see it again, or press continue to create a new style. Previous Cancel Continue

  10. Please enter some information about your current hair style. If you would like to take a picture of your current hair style, just click the camera button. Current Hair Color Your Hair Thickness Current Style Your Last Haircut Camera Continue Previous Screen Cancel

  11. For the appropriate hair styles, please enter your gender Female Male Previous Screen Cancel Continue

  12. Your can enter your desired style or select from sample pictures Desired Style Pictures Previous Screen Cancel Continue

  13. Please select some preferences you have for your new hair style Overall Length Or Shortness Color Thickness Additional Options Previous Screen Continue Cancel

  14. Here are some examples from the options you selected. Select a style or return to the previous screen to edit your preferences Previous Screen Cancel Continue

  15. Here is the style you selected with your picture Share on Facebook Share on Twitter E-Mail Previous Cancel Print Picture

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