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Bistvene značilnosti SMS (3) – vodenje SMS

Bistvene značilnosti SMS (3) – vodenje SMS. Galiot SMS & Audit Management. for Airlines. GALIOT Users Days 8.- 9.May 2014 Split Airport. Capt Damjan OTONIČAR, Flight Saftey Officer Andrej PETELIN, Safety, Quality & Security Manager. Galiot SMS & CM for Airlines. Introduction

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Bistvene značilnosti SMS (3) – vodenje SMS

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  1. Bistvene značilnosti SMS (3) – vodenje SMS Galiot SMS & Audit Management for Airlines GALIOT Users Days 8.- 9.May 2014 Split Airport Capt Damjan OTONIČAR, Flight Saftey Officer Andrej PETELIN, Safety, Quality & Security Manager

  2. Galiot SMS & CM for Airlines • Introduction • SMS – Safety Management System • SRM – Safety Risk Management • SRI – Safety Risk Investigation • SRA – Safety Risk Assesment • Audit management • CM - Compliance Monitoring

  3. Who are we, Adria Airways? 2011 1 x A320 180 seats 2 x A319 135 seats 5(+1*) x CRJ900 Established in 1961 Joined Star Alliance in 2004 11 aeroplanes 373 employees 19.509 flights (2013) 1.026.839 passenger (2013) 83% scheduled, 17% charter 84/86 seats 3(-1*) x CRJ200 48/50 seats * in June 2014

  4. What we were looking for? ForIT tool: • To support SMS to manage requirements ofSafety Management System • To replace IQSD12 years old in-house madeAudit management tool calledIntegral Quality System Databaseto manage: • internal audits (20 days/year) • external audits (5 days/year)

  5. Bistvene značilnosti SMS (3) – vodenje SMS 25 years Launch Customer

  6. Reasons for Differences • Regulations & Standards for Operators • ICAO Standards • EU (and National) legislationEASA = European Aviation Safety Agency • IATA Standard (IOSA SM)IOSA = IATA Operational Safety Audit • IOSA SM = IOSA Standards Manual • ISO 9001:2008 Standard • Size, Complexity & Internal Organisation of Operator • 1 Safety Manager, 3 (6) Safety Investigators/Analysts • 1 Quality Manager, 10 Auditors

  7. NEW IT tools 2013: FRIR, GALIOT (2)

  8. Safety Information dissemination for pilots GALIOT SMS Flight Safety Bulletin (by Flight Safety Officer) Safety Report Safety Information GALIOT SQM SMS Bulletin (by Safety Manager) Audit Report for all staff * Safety Reports are NOT visibleto other employees.

  9. Processing of Safety Reports Safety Report Overview Safety Report Investigation (SRI) Assigned to Investigator Safety Report (SR) NO A R CH I V E Final Review Assignedby Safety Manager YES Performed by the assigned Investigator Confirmed by Safety Manager?

  10. Safety Risk Investigation (SRI) Reactive process based on Occurrence Reports Process Owner: Flight Safety Officer

  11. SAFETY REPORT INVEST IGAT ION

  12. What is ADREP 2000 ? ADREP=ICAOAccident / Incident Data Reporting The ICAO ADREP 2000 taxonomy has been implemented in ECCAIRS. The correct use of the taxonomy is important and a sound data analysis is only possible if the same principles are applied for data entry. ECCAIRS - European Coordination Centre for Accident and Incident Reporting Systems The mission of ECCAIRS is to assist National and European transport entities in collecting, sharing and analysing their safety information in order to improve public transport safety. EASAuses the ECCAIRS 5 software to store occurrence data. EASA is preparing new requirements for Occurrence Reporting. The ICAO ADREP 2000 taxonomy is based on SHELL model, intended as a basic aid for understanding Human Factors.

  13. What is SHELL? 4 Interfaces L-S, L-H, L-E, L-L 5 Components S, H, E, L, L

  14. What is STEADES? 5 + (3) Liveware + 4 Interfaces + (E + H + S) 21 + (3) 105 + (3)

  15. What is STEADES? STEADES=IATASafety Trend Evaluation, Analysis & Data Exchange System IATA STEADES is a database that hosts de-identified incidentreports from participating airlines - over 95 airlines around the world. It contains over 500,000 records, grows approximately 50,000 records per year. STEADES provides a benchmark and comparison possibility that provides a more detailed answer to the question: “How safe are we?” A classification system for events has been developed thatpermits detailed and meaningful analysis. The data is analysed to identify trends and areas of potentialconcern (e.g. common and repeated operational events)giving both IATA and participants an overview of industryperformance and standards, and contributes to risk assessment.

  16. Safety Performance Indicators (SPI) STEADES terminology: Event Types & Descriptors • Impact / Effect Main Groups (3 groups) • Impacts / Effects (47 effects) • Event Type Main Groups (41 groups) • Event Types (537 types) Note: Some Event Types are defined as „real“ SPI (= Safety Performance Indicator) in SMS manual.

  17. IATA STEADES Safety Risk Assesment 4x4 matrix (Ref.OM-A 11.3.7.6) SEVERITY PROBABILITY Probability categories: Severity categories: Investigation:

  18. Occurrence / Event Risk Classification (ERC) * From EU research project ARMS (Aviation Risk Management Solutions) ERC (Event Risk Classification) ERC: 2 questions to determine Urgency

  19. Safety Risk Assesment (SRA) Proactive process based on Hazard/Risk Identification Reports & Management of Changes process Process Owner: Safety Manager (SMS)

  20. Safety Risk Assesment (SRA)

  21. SRA (1) - Safety Risk Assesment

  22. SRM (11) – Safety controls (controls/barriers/mitigations) Safety controls, which reduce the Severity of Hazard Consequence Safety controls, which reduce the Probability of Event Technology, regulations/procedures, training = 3 levels of Safety controls.

  23. Compliance Monitoring Process Owner: Compliance Manager

  24. What we were looking for in CM?

  25. Compliance Requirements • EU RegulationEASA = European Aviation Safety Agency • Air Operations Regulation - (EU) No 965/2012 • Air Crew Regulation - (EU) No 1178/2011 • Continuing Airworthiness Regulation - (EC) No 2042/2003 • IATA Standard (IOSA SM)IOSA = IATA Operational Safety Audit • IOSA SM = IOSA Standards Manual (Edition 7) • ISO 9001:2008 Standard

  26. Iz OQM Rev.19 Ref: OQM Rev.19. Note 1 Note 2 Note 2

  27. Audit Management concept • All Audits are managed throught GALIOT SQM • Each Audit has 3 Audit Scopes (with Scopes Items) • EU regulation (Scope items: Regulation Requirements) • IOSA Standard (Scope Items: ISARP Groups)Note: all ISARPs of ISARP Group are listed in IOSA Conformance Report • ISO 9001 Standard (Scope Items: Standard Requiremets)Note: applicable requirements or „check process in acc.with NAQ16“ • Main Audit Report contained in GALIOT SQMAdditional Audit Report: detailed IOSA Conformance Report (Excel) • All Findings are managed throught GALIOT SQMNote: sometimes Findings are duplicated (same finding with reference to EU regulation and with reference to IOSA Standard)

  28. Integral Audit Concept Block 1 Auditor 1 E-IOSA training NOT required EU Regulation Item 1 Auditor 2 SHALL be E-IOSA TRAINED E-IOSA ISARP 1 E-IOSA ISARP 2 E-IOSA ISARP 3 E-IOSA ISARP 4 Block 2 EU Regulation Item 2 E-IOSA ISARP 5 E-IOSA ISARP 6 GALIOT SQM Audit Management E-IOSA ISARP 7 IOSA Conformance Report … ISO9001 item 1 Note: Basis for Blocks is EU Regulation to ISM 3,4,5,6 Crossreference Table (by IATA).

  29. By Auditor 1

  30. By Auditor 1

  31. E-IOSA Conformance Report ISARPi na to temo • ISM Ed7 + TR-1: 959 ISARPs • ISM section & ISARP ref., • ISARP text without GM By Auditor 2

  32. Processing of Findings Step by Lead Auditor Step by Auditee IOSA 2006 ISO 9001:2008 BEFORE AFTER Finding Finding 5x Why Root cause classification Root cause description 5x Why Root cause description Corrective Action Plan SHELL Corrective Action Plan Root cause classification Corrective Action Plan Approval Corrective Action Plan Approval Corrective Action Done Corrective Action Done Corrective Action Follow-up Corrective Action Follow-up Formal Closing by Quality Manager Formal Closing by Quality Manager

  33. Type of Findings * Noncomformity Observation Audit Item Status: IOSA concept – used for Regulation & IOSA Standard Items:   NOT PERFORMED NOT APPLICABLE NOT DOCUMENTED NOT IMPLEMENTED IMPLEMENTED NOT DOCUMENTED   DOCUMENTED NOT IMPLEMENTED DOCUMENTED AND IMPLEMENTED For ISO 9001 Standard Items: * mandatory accommplishment   NOT PERFORMED NOT APPLICABLE NOT OK OK „weight“ managed by required rectification period

  34. SMS – SQM Crossfeed GALIOT SMS GALIOT SQM Add Finding * Safety Report Investigation Hazard/Risk Identification Report * Audit * Galiot SRI selection option * internal audit procedure

  35. When I think about Galiot, … … I think about: • Experts in IT • Competent in SMS & SQM • Willing to discouss new ideas • With very flexible IT product • With very quick responsive and supportive attitude Thank You & You !

  36. Safety Responsibility vs. Safety Accountability FLT GRN CA &M

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