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SA Post Office Group Annual results for year ended 31 March 2012 - PowerPoint PPT Presentation

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SA Post Office Group Annual results for year ended 31 March 2012. Presentation to the Parliamentary Portfolio Committee on Communications. Focus 2011 - 2012. Corporate Governance and Compliance King III and Companies Act Financial Services Regulatory Bodies PFMA Postbank Corporatisation

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SA Post Office Group

Annual results for year ended 31 March 2012

Presentation to the Parliamentary Portfolio Committee on Communications

Focus 2011 2012
Focus 2011 - 2012

  • Corporate Governance and Compliance

    • King III and Companies Act

    • Financial Services Regulatory Bodies

    • PFMA

  • Postbank Corporatisation

  • Long Term Sustainability Platform for the Last Mile

    • Financial Oversight within Economic Crisis

    • Human Resource Capacity

    • Service Improvement Drive

    • Environmental Programmes


To be recognized among the leading providers of postal and related services in the world


To enable the nation to efficiently connect with the world by distributing information, goods, financial and government services; leveraging our broad reach and embracing change, technology and innovation

Postal environment global trends
Postal Environment - Global Trends

Maximizing the efficiency and effectiveness of existing processes, systems and networks performance

The introduction of new products and services designed to respond to the needs of a demanding market

Entering new lines of business through investment in new capabilities, partnerships and acquisitions

Expanding and capturing business opportunities beyond

local borders

Trends 2011 12
Trends 2011/12

  • Fourth consecutive year of decline in mail volumes, 3.7% in 2011/12.

    • Increased focus in governance and corporate citizenship

  • Sustainable development and Environmental impact

    • Commercialisation and regulation of financial services

    • Social transformation and delivering Universal Service

    • Robust Financial Management in a economically challenged environment.

Strategic themes
Strategic Themes

  • Grow top line revenue at an acceptable cost

  • Deliver on our shareholder mandate and establish excellent stakeholder relationships

  • Improve efficiency and effectiveness in the way we conduct our business

  • Satisfy our customers by being consistent and innovative

  • Entrench a high performance culture in the organisation

  • Contribute positively to our communities and environment by embracing responsible business and social practice.

Government mandate
Government Mandate

  • To provide physical addresses to every household

    • 1. 199 million against a target of 1.195 million

  • To make the postal and financial service available to all South Africans at an affordable price

    • 1,572 branches conducting 95.1 million transactions

    • 1,572 branches providing access to more than 8.5 million social grant recipients

    • 2.7 million motor vehicle licences renewed, a 35% increase from last year

  • Provide a countrywide service

    • 52 New and 29 Renovated outlets vs. 50

Customers and performance
Customers and Performance

  • Satisfy our Customers by being consistent and innovative

    • E-fulfillment services

    • Extension of services in SADC – Logistics Business

    • ISO Accreditation Programme

  • Entrench a High Performance Culture

    • Skills Development and Training

    • Recognition of Prior Learning Programme

    • Review of the Staffing and Remuneration Models

    • Achievement of Equity targets

    • 67% participation in Wellness program vs. 60% target

Environmental plans
Environmental Plans

  • Carbon Emissions - Criteria and targets set

    • Carbon off-set at 7.4% emissions, exceeding target by 2.4%

  • Paper recycling Programme

    • 687 tons of waste paper recycled against 137 tons recycled last year.

    • 537.89 tones of paper used vs. 385.47 used last year

  • Electricity consumption reduced by 4.7% against target of 3% at pilot site Tshwane Mail

  • Participating in the Carbon Disclosure Project

Performance highlights
Performance highlights

  • Group profit before tax up 32.6% to R251 million.

  • Group revenue up 1.8% to R5.9 billion.

  • Postbank deposits grew by 6.9% to R4.3 billion.

  • 2.7 million motor licences renewed at post offices.

  • Distributed more than 41 million items for Census 2012.

  • Increased the post office footprint by 52 new access points.

  • Rolled out 1,199,273 addresses to first-time address owners.

  • SA Post Office won international stamp competition – The colourful rhythms of South African stamps.

  • Stamp launch for Chief Albert Luthuli.

  • Joint stamp issue with Indonesia.

Looking forward 2012 13
Looking forward 2012/13

  • Declining mail volumes and loss of social grant payouts.

  • Phasing-out of funding from Government with high costs of servicing the universal service obligations.

  • Focus on diversification of revenue streams.

  • Delivering on our “customer promise”

  • Postbank corporatisation for financial inclusion.

  • Investment in our IT infrastructure is a key enabler for growth in our business.

  • Strong cost controls and continued improvements of process efficiencies.

SAPO Group

Financial Overview

SAPO Group Revenue

SAPO Group staff costs

Excludes flexible labour costs

Subsidy utilisation 2011 12
Subsidy utilisation – 2011/12

52 New points of presence


New addresses