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Performance Measurement

Performance Measurement

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Performance Measurement

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  1. Performance Measurement

  2. Performance MeasuresQuestions to Ask • How do you select your performance measures? • What measures monitor progress in achieving goals and objectives? • What measures highlight accomplishments? • What measures give the reality of the situation?

  3. Example: • Reduce congestion • How can congestion be measured? • Peak hour flow • Vehicle trips per person per day • Peak hour vehicle trips • Time lost of traffic delays • VMT

  4. Other Possible Measures • Marketing effectiveness • Awareness – Interest – Desire – Action • Market share • Implementation activity • Adherence to schedule • Reliability • Cost effectiveness • Measures used by key stakeholders

  5. Florida General Performance Indicators for Transit • Passenger Trips • Passenger Miles • Vehicle Miles • Revenue Miles • Vehicle Hours • Route Miles • Total Operating Expenses • Total Maintenance Expenses • Total Capital Expenses • Federal Contribution • State Contribution • Total Local Revenue • Local Contribution • Directly-Generated Non-Fare Revenue • Passenger Fare Revenues • Total Employee FTEs • Operating Employee FTEs • Maintenance Employee FTEs • Administrative Employee FTEs • Vehicles Available for Maximum Service • Vehicles Operated in Maximum Service • Spare Ratio (%) • Total Gallons Consumed • Total Energy Consume (KW-Hours)

  6. Transportation Operations Measures of Effectiveness • Customer satisfaction • Extent of congestion - spatial • Extent of congestion - temporal • Incident duration • Non-recurring delay • Recurring delay • Speed • Throughput - person • Throughput - vehicle • Travel time – link • Travel time – reliability (buffer time) • Travel time – trip Source: National Transportation Operations Coalition

  7. Performance Measures • Spatial Extent of Congestion • Length of roadway within a predefined area and time period for which average travel time are 30% longer than unconstrained travel time • Temporal Extent of Congestion • The time duration during which more than 20% of the roadway sections in a predefined area are congested Source: NTOC Performance measurement Initiative – Final Report

  8. TDM Performance Measures

  9. Florida Performance Measures (PM) – Outputs - Reach

  10. FLORIDA PM – Outputs – Acquisition

  11. FLORIDA PM – Outputs – Conversion

  12. FLORIDA PM – Outputs – Retention and Loyalty

  13. FLORIDA PM – Outcomes

  14. FLORIDA PM – Outcomes