Weeks 4-5: Internal Information Systems. MIS 2101: Management Information Systems Douglas M. Schutz. Based on material from Information Systems Today: Managing in the Digital World , Leonard Jessup and Joseph Valacich , Pearson Prentice Hall, 2007
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MIS 2101: Management Information Systems
Douglas M. Schutz
Based on material from Information Systems Today: Managing in the Digital World, Leonard Jessup and Joseph Valacich, Pearson Prentice Hall, 2007
Also includes material by David Schuff, Paul Weinberg, Cindy Joy Marselis, Munir Mandviwalla, and Mart Doyle.
Day-to-day business processes
Interactions with customers
Information systems used to:
Automate repetitive tasks
Structured (What are structured decisions?)
Can often be automated (using TPSs)
Examples of Operational Level Decisions?
Monitoring and controlling operational-level activities
Providing information to executive level
Focus on effectively utilizing and deploying resources
Goal of achieving strategic objectives
Contained within business function
Time horizon of few days to few months
Examples of Managerial Level Decisions?
The president, CEO, vice presidents, possibly board of directors
Long-term strategic issues
Complex and nonroutine problems
Examples of executive level decisions?
Basic systems model
Payroll system example
Processing of business events and transactions
How does TPS increase efficiency?
What are examples of business processes supported by TPS?
Support of midlevel managers’ decisions
What are some examples of the types of business processes supported by MISs?
A.k.a. Executive Support System
Aid in executive decision-making
Provide information in highly aggregated form
What are some examples of the types of business processes supported by EIS?
What other type of input do EIS systems typically have?
What is the difference between hard data and soft data?
Presentation of summary information
Information from multiple sources
Ability to drill down - what does this mean?
What are the trends as you go up the list?
Controls and Security
Source: Business Driven Technology, by Haag, Baltzan, Phillips, McGraw Hill, 2006 (with modifications)
Type of Information
rivals, sales, costs
New tools to
cut costs or imp-
keep company running
executive levels of an organization?
Decision making support for recurring problems
Used mostly by managerial level employees (can be used at any level)
Interactive decision aid
Analyze results for hypothetical changes
Information Systems Today: Managing in the Digital World
Selling price – $22,500
Down payment – $2,500
Monthly payment – about $400
Interest rate information from the bank
Simulation of human intelligence
Reasoning, learning, sensing, hearing, walking, talking, etc.
Makes or recommends a decision for you
Helps you analyze information
a) Expert systems
b) Neural networks
c) Intelligent agents
Use reasoning methods
Manipulate knowledge rather than information
System asks series of questions
Matching user responses with predefined rules
Rules are typically expressed using an if-then format
Can you provide an example with respect to car loan approval?
Approximation of human brain functioning
Training to establish common patterns
New data compared to patterns
E.g., loan processing
Loan processing system relying on a neural network
Program working in the background
Bot (software robot)
Provides service when a specific event occurs
Buyer agents (shopping bots)
– search for best price
– perform a task for the user
Monitoring and sensing agents
– keep track of key information
– analyze large amounts of data
Web crawlers (web spiders)
– What do Web crawlers do?
– malicious agents designed by spammers
Application of sophisticated statistical techniques
What-if analyses to support decision making
Capabilities can be embedded into a large range of systems
Display of complex data relationships using graphical methods
Visualization of a weather system
Extraction of information from textual documents
What are Web crawlers?
What are examples of the types of OAS?
Increased need for flexible teams
Virtual teams – dynamic task forces
What are characteristics of virtual teams?
Need for new collaboration technologies
Enables more effective team work
Distinguished along two dimensions
Generating value from knowledge assets
Collection of technology-based systems
Skills, routines, practices, principles, formulas, methods, heuristics and intuition
Used to improve efficiency, effectiveness and profitability
Documents storing both facts and procedures
What are examples of knowledge assets?
Cross-organizational-level MIS Systems
Support specific functional area
Focus on specific set of activities
One of the fastest growing phenomena in the digital world
Latest in technological tracking devices
Information imprinted on a tag
Tag generates signature signal
Special RFID reader interprets signal
Use of RFID tags
Tracking of medication from factory to pharmacy