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CITYOF HOUSTON DEPARTMENTOF HEALTH ANDHUMAN SERVICES. HDHHS Performance Dashboard: Using Emerging Technologies to Promote Data Driven Decision-Making. Devin Bradberry Anh Trieu NACCHO Informatics 2014. Agenda. Background Dashboard Demonstration: Affordable Care Act Campaign
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CITYOFHOUSTONDEPARTMENTOFHEALTHANDHUMANSERVICES HDHHS Performance Dashboard:Using Emerging Technologies to Promote Data Driven Decision-Making Devin Bradberry Anh Trieu NACCHO Informatics 2014
Agenda • Background • Dashboard Demonstration: • Affordable Care Act Campaign • Social Media Campaign Monitoring • Financial Monitoring • Service Delivery Monitoring • Individualized Dashboard • Keys to a Good Dashboard • Utilizing Dashboards to Inform Decision-Making • Process of Continuous Evaluation • Continuous Evaluation in Action • Early Problem Detection
Background • In December 2011 the HDHHS leadership decided to create a dashboard to allow executive leadership to track the performance of the department. • The Dashboard began by tracking financial measures then over time the dashboard expanded to cover performance for each program area. • Access to the dashboard has been expanded from senior leadership to program management staff as part of a drive to push the department into a quality improvement mindset. • Additional dashboards were created to facilitate collaboration with community partners.
Dashboard Demonstration Switching to Live Dashboard
Keys to a Good Dashboard • Short development cycle • Can be customized and maintained with in-house staff • Cost should be affordable to the organization • Web-based with mobile accessibility
Process of Continuous Evaluation 2. Analysis/ Discovery 1. Data 3. Inform/Solution
Continuous Evaluation in Action Vital Statistics Program
Early Problem Detection Office of Surveillance and Public Health Preparedness Division • - Measles, Meningococcal, Botulism are fatal bacterial infections • State requirement: 85% • Set internal target at 100% as a trigger warning
Live Demo Access Website: app.klipfolio.com/login Username: HDHHSDemo@gmail.com Password: Collaborate Devin Bradberry Management Analyst Devin.Bradberry@houstontx.gov 832-393-4908 AnhTrieu Management Analyst Anh.Trieu@houstontx.gov 832-393-4619