Listening to Patients. OUTPATIENT QUALITY IMPROVEMENT PLAN 06/07. MATRON SARA COURTNEY. The OPD Quality Improvement plan is based on results from:- December 05/ Jan 06- Outpatient Five Senses Study.
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
The OPD Quality Improvement plan is based on results from:-
29 Observational study sessions undertaken by- patient volunteers selected through PALS, nursing home Matron- older persons specialist, OPD staff and other Trust staff- clinical, administrative and management.
Poor communication with waiting patients
Personal conversations in clinic
Privacy and dignity not maintained
PALS closed and shuttered 4 days/week
Request for more Health Promotion information
Alcohol Gel signage poor
Wheelchair access/ reception
Lack of translated material
Sub wait chairs
Calling patient names- confidentiality
Dictating with doors open- confidentiality
Poor entrance lobbies
Request for staff photo board
Queuing systems at reception confusing (SMH)
No hot drinks facilities (EMH RHH)5 Senses Study- Results were very positive however, priorities highlighted include-