Listening to patients outpatient quality improvement plan 06 07 matron sara courtney
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Listening to Patients. OUTPATIENT QUALITY IMPROVEMENT PLAN 06/07. MATRON SARA COURTNEY. The OPD Quality Improvement plan is based on results from:- December 05/ Jan 06- Outpatient Five Senses Study.

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Listening to patients outpatient quality improvement plan 06 07 matron sara courtney
Listening to Patients.OUTPATIENT QUALITY IMPROVEMENT PLAN 06/07.MATRON SARA COURTNEY.

The OPD Quality Improvement plan is based on results from:-

  • December 05/ Jan 06- Outpatient Five Senses Study.

    29 Observational study sessions undertaken by- patient volunteers selected through PALS, nursing home Matron- older persons specialist, OPD staff and other Trust staff- clinical, administrative and management.

  • Jan 06- Trust PEAT audit.

  • Feb 06- RHH OPD Patient Experience Questionnaire. Undertaken as part of Essence of Care benchmarking comparison group work. Questionnaire given out to 47 patients in clinic.

  • Mar 06- Patient Satisfaction Survey. Based on Quality Health’ s 2004 survey, but repeated to specific patients who had attended Main OPD SMH, OPD RHH and EMH RHH. Posted to 325 patients who had been seen within the previous week. 51% return.


5 senses study results were very positive however priorities highlighted include

Dusty Environment

Clinical smells

Poor communication with waiting patients

Personal conversations in clinic

No introductions

Privacy and dignity not maintained

Uniforms

PALS closed and shuttered 4 days/week

Request for more Health Promotion information

Alcohol Gel signage poor

Wheelchair access/ reception

Lack of translated material

Sub wait chairs

Calling patient names- confidentiality

Overheard consultations

Dictating with doors open- confidentiality

Poor entrance lobbies

Request for staff photo board

Queuing systems at reception confusing (SMH)

No hot drinks facilities (EMH RHH)

5 Senses Study- Results were very positive however, priorities highlighted include-


Outpatient satisfaction survey results were very positive however priorities highlighted include
Outpatient Satisfaction Survey- Results were very positive however, priorities highlighted include-

  • Slight reduction in quality of information about examination/treatments and discharge

  • Few introductions


Quality improvement plan 06 07
Quality Improvement Plan 06/07 however, priorities highlighted include-


Quality improvement plan 06 071
Quality Improvement Plan 06/07 however, priorities highlighted include-


Quality improvement plan 06 072
Quality Improvement Plan 06/07 however, priorities highlighted include-