How Contact Center Solution Has Reshaped All Industries During COVID-19

1. How Contact Center Solution Has Reshaped All Industries During COVID-19

3. All business owners have the outstanding brain and their strategy to manage their businesses. Every Business owner knows about different kinds of disasters and they always ready for those and they try to give their best to prevent disasters. But for almost two years global humanitarian and economic crisis due to Covid-19 is one of the most surprised and dangerous disasters in the world. And business owners also did not know about this kind of problem. And we all know that our economy and health both are our main priority and this is the reason most of the businesses started their work from home. This is the only strategy that is useful during this pandemic. But we know that work from home is the safest thing nowadays but it is not more productive than work from the office. This type of problem can only be solved through teleworking strategy. Actually, teleworking is a technique, which includes the action or practice of working from home, making use of the internet, email, and the telephone. In this strategy, some solutions can help to run businesses properly without any interruption and also make a more productive way for your businesses.

4. Teleworking has some different features such as: • Cloud Video Conferencing • Contact Center Solution • Hosted IVR with Voice Mail Solution • Hosted Phone System. Cloud Video Conferencing We live in the 21st century and it's time for video calls or video conferencing-based e-meetings and e-demos that are far more personalized and engaging than phone calls or messages. Let us power your business with a simple yet powerful interface for the best video conferencing experience on your mobile device, tablet, laptop, or desktop / smart TV screen.

5. Contact Center Solution Contact Center Solution typically has one or more call centers, but may also include other types of customer contact, including emails, webchats, and social media interactions. Contact centers are often integrated into an enterprise's customer relationship management (CRM) strategy. Sometimes, it is also called Call Center Solution but it has some differences such as Contact centers and call centers are both centers for customer service, and the two terms are often used interchangeably. but, the primary difference between the two is that call centers only handle inbound or outbound calls, while a contact center offers omnichannel customer support, including email, chat, voice over IP (VoIP), and website support. Hosted IVR with Voice Mail Solution Hosted IVR is used for all your incoming calls will get responded to by a customized interactive voice response (IVR) greeting and if we decide not to take any calls, we will make sure to capture your callers' number and voice mail messages. Your business communications are our business.

6. Hosted Phone System The hosted Phone system is also known as Virtual Phone System or Cloud PBX System. This phone system is hosted on Cloud and it offers a complete range of virtual or digital business telephone & Direct Inward Dialing (DID) numbers (i.e., without the need to issue / provision any additional SIM Cards) for all employees. These are some features of teleworking and these features can make your business flow easy and more productive even during a covid-19 pandemic. Covid-19 pandemic is very dangerous and during this difficult situation most of the businessmen try to adopt contact center solution or teleworking solution for their businesses because they know the value of their business growth and their employees’ lives.

7. Thank You