Digital Queue System Can Improve Your Customer Experience

1. Attsystemsgroup.com Digital Queue System Can Improve Your Customer Experience Customer ‘A’ waits in the long queue at one of the billing counters near the supermarket. All the customers have similar drawn-out lines and frowning faces. The customer has only one item to bill. On the other end, another customer is listening to music on the ear pods, who fails to listen to the announcement ‘The billing counter 5 is operational’. Angry and frustrated with the service, the customers dump the material and leave. This is a typical example of miscommunication between brands and their customers. Despite sufficient arrangements, the supermarket ultimately incurs a loss of monetary profit as well as reputation. And, that is why a proper queue management system is so indispensable for businesses. This brings us to the concept of the ‘Evolution of the Digital Queue Management System’ What gave birth to Digital Queue Management System? The history of the digital queue management system is as old as queuing itself. Earlier, the queues were managed through physical barriers and humans would guide the visitor/customer through the entire process. Then came the age of electronic queue management systems where touch screen kiosks would deliver tickets to customers and digital signage would guide the customers. Thanks to the rapid development in technology, a new generation of digital queue management solutions have come that is gradually taking over. – In simple words, a SaaS-based virtual mobile queue. The brand-new era of the digital queue management system The advanced SaaS-based digital queue management solution combines the benefits of cloud computing, digital signage, and smartphone devices. These three resources help in devising a highly flexible, easily manageable, and cost-effective queue management system that is lucrative for bother businesses and customers alike.

2. Attsystemsgroup.com Customers simply have to scan the QR codes from the digital signage screens and generate virtual queue tickets on their smartphones. This will • Eliminate the non-productive wait time • Will make the experience contact-less in these COVID times • The scope for instant feedback submission will increase Moreover, the industries that are going to benefit from these are banking, retail, healthcare, aviation, telecom service sector, education, amusement parks, public service sector, F&B service sectors, etc. In simple words, the digital queue management system is going to be a boon for many. Check it yourself for your business.