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Role of Software Factories in Framework development Customer Care Framework – A Case. Arul Prasad Software Dev Engineer | Microsoft arulp@microsoft.com. Dipankar B Consultant | Microsoft dipabh@microsoft.com. Venkat Sriraman Development Manager | Microsoft

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role of software factories in framework development customer care framework a case

Role of Software Factories in Framework development Customer Care Framework – A Case

Arul Prasad

Software Dev Engineer | Microsoft

arulp@microsoft.com

Dipankar B

Consultant | Microsoft

dipabh@microsoft.com

Venkat Sriraman

DevelopmentManager | Microsoft

venkats@microsoft.com

agenda
Agenda
  • Software Factories – The Concept
  • Software Factories - Technologies
    • Guidance Automation Toolkit
    • Domain Specific Language Tool kit
  • Software Factories – A case study
    • Microsoft Customer Care Framework
  • DEMO
what is a software factory
What is a Software Factory

Software Factory Schema

Software Factory Template

Tools

Assemble

Adapt

Software Product

Development

Automated

Process

Configure

Contents

Product facility for a product family

software factory contd
Software Factory – contd…
  • Software Factory Schema – Recipe of a product
    • Describes the artifacts
    • A Graph – Node=Viewpoints, Edge=Mapping
    • Provides a multi dimensional separation of concerns
    • Synchronizes artifacts
  • Software Factory Template
    • Collection of assets
    • Code and Metadata
software factory technologies
Software Factory Technologies
  • The following technologiesof Patterns & Practices at Microsoft addresses the concept of Software Factories
  • Guidance Automation Tool kit
  • Domain Specific Language Tool kit
  • Built on top of Visual Studio
guidance automation toolkit
Guidance Automation Toolkit
  • Select Template
  • GAT calls Recipe
  • Template is “unfolded”
  • Actions are executed to further transform solution items
  • Software Factory
    • Highly customized instance of Visual Studio
    • Reusable code & patterns, available in Visual Studio
  • Guidance Automation
    • Tool to customize the Visual Studio
    • Build upon Visual Studio SDK
      • Visual Studio Templates
      • Visual Studio Object Model
    • Automate repetitive tasks and complex processes
    • Provide guidance right inside the Visual Studio solution
    • Generate code with the powerful T4 engine
  • Wizard collects arguments
gat components
GAT Components

Guidance Package

T4 Templates

Action

Wizard

Recipe Framework

VS Templates

VS SDK

Visual Studio

slide8

Guidance Life Cycle

Guidance & Experience

Author

(Architect)

Guidance & Experience

Consumer

(Developer)

End User

builds

GuidancePackage

generates

Guidance Automation Toolkit

(GAT)

Source

Code

compiles

to

Guidance Automation eXtensions (GAX)

Application

Visual Studio 2005/2008

sf technologies
SF Technologies
  • Guidance Automation Tool kit
  • Domain Specific Language Tool kit
domain specific language dsl
Domain Specific Language (DSL)
  • Create a specialized language that describes a user interface, a business process, a database, or the flow of information
  • Build designers, graphical language for modeling the system.
  • Generates code through the user defined models.
  • Domain Specific Development should have the following feature

Artifact generation

  • Serialization
  • Integration with Visual Studio
  • Domain model
  • Notation
what is generated vs customization

DSL Tools:

What is GeneratedvsCustomization

Custom code

T4 Templates

Coherence and validation rules

Modeling Validation

Diagram ShapesConnector

Classes, Relationships, enums, validation of multiplicity, properties, Serialisation

Directive processor

Maps

Modeling Diagram

Modeling

Text Templating

slide12

DSL Lifecycle

DSL Author

(uses DSL Tools to create DSLs)

Enduser

Developer

creates

Package

VS 2008

DSL for

Specific domain

generates

Framework

VS 2005/2008 SDK

Code, Doc

config files

DSL Tools

builds

Framework

Final Product

FW

Visual Studio 2005/2008

case study microsoft customer care framework
Case study –Microsoft Customer Care Framework

The Microsoft Customer Care Framework is a software solution that supports the rapid, flexible, and cost-effective development and deployment of customer care solutions. CCF aggregates the information agents need, automates the tasks and processes for faster resolution of customer requests and accelerates training and service resolution time resulting in profitable customer care operations

CCF Product Team

CCF Solution Developer

Call center Agent

creates

  • MCE Solution
  • Pacakge
  • Navigational WF
  • Packages
    • (Work unit,
    • Logical view
    • & Physical view)

MCE Framework

generates

VS 2005/2008 SDK

Code, Doc

config files

DSL Tools

GAT

builds

CCF Framework

CCF Framework

Final Product

CCF FW

Visual Studio 2005/2008

references
References
  • Software Factories

http://msdn.microsoft.com/en-us/architecture/aa699360.aspx

  • Patterns & Practices at Microsoft

http://msdn.microsoft.com/en-us/practices/default.aspx

  • GAT/DSL

http://msdn.microsoft.com/en-us/vsts2008/aa718948.aspx

http://msdn.microsoft.com/en-us/library/bb126235.aspx

  • Customer Care Framework

www.microsoft.com/ccf

feedback qna
Feedback / QnA
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