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Steward/Bldg/Site Representative Training. California Federation of Teachers AFT/AF:-CIO. Representative or Steward (definition). Standing or acting for another It is important that representatives realize they speak for everyone, not just themselves. Four Major Roles of Representatives.

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steward bldg site representative training

Steward/Bldg/Site RepresentativeTraining

California Federation of Teachers

AFT/AF:-CIO

representative or steward definition
Representative or Steward (definition)

Standing or acting for another

It is important that representatives realize they speak for everyone, not just themselves

four major roles of representatives
Four Major Roles of Representatives
  • The Worksite Leaders
  • The Communicator
  • The Problem Solver
  • The Union Builder
role 1 the worksite leader
Role #1The Worksite Leader
  • Must be a VISIBLE

Representative

  • Welcomes new employees and members
  • Represents Blgd/Site members at council meetings
role 2 the communicator
Role #2The Communicator
  • Distribute newsletters, flyers & other info.
  • Maintain and activate phone tree.
  • Conduct & collect surveys.
  • Inform membership of policies, decisions & benefits of membership.
role 3 the problem solver
Role #3The Problem Solver
  • Files grievances at informal level
  • Represents members in workplace disputes with management
  • Identifies workplace problems
  • Involves members in problem solving
role 4 the union builder
Role #4The Union Builder
  • Recruit new members
  • Recruit volunteers
  • Develop worksite involvement opportunities
  • Develop union strength
tools of successful stewards
Tools of Successful Stewards
  • Listening skills.
  • Communication skills.
  • Organizational skills.
tips for effective listening
Tips for Effective Listening
  • STOP TALKING!!!
  • Concentrate on what is being said.
  • Ask questions.
  • Get main points.
tips continued
Tips (continued)
  • Leave emotions (likes and dislikes) outside.
  • React to ideas, not people or personalities.
  • Avoid assumptions.
  • Don’t argue but, be honest.